BIT_KM generic

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Published on January 15, 2009

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Knowledge Management Your Way to The FutureMahmoud Sennara2007 : Knowledge Management Your Way to The FutureMahmoud Sennara2007 Slide 2: Overview KM Perspectives KM Pays Off KM Defined KM System Elements KM Engineering Summary Slide 3: KM Perspectives “SHARING KNOWLEDGE IS POWER” “IF IT ISN’T BROKE, BREAK IT” “IF WE ONLY KNEW WHAT WE KNOW” Slide 4: Why Knowledge Management? Knowledge is: Knowledge results in: Conclusion Source: Theseus International Management Institute, February 2000 Slide 5: “Knowledge is information that changes something or somebody—either by becoming grounds for action, or by making an individual (or an institution) capable of different or more effective action.” Peter F. Drucker in The New Realities What is Knowledge Management What is knowledge? Slide 6: “Knowledge is information that changes something or somebody—either by becoming grounds for action, or by making an individual (or an institution) capable of different or more effective action.” What is knowledge? What is Knowledge Management What is knowledge management? “Knowledge management is the systematic, explicit, and deliberate building, renewal, and application of knowledge to maximize an enterprise’s knowledge-related effectiveness and returns from its knowledge assets. Wiig, 1997 Slide 7: What is Knowledge Management Slide 8: Organizational Culture 80% Lack of Ownership 64% Info/Comms Technology 55% Non-Standardized Processes 53% Organizational Structure 54% Top Management Commitment 46% Rewards / Recognition 46% Individual vice Team Emphasis 45% Staff Turnover 30% Barriers to Knowledge Management Success Earnst & Young KM International Survey, 1996 (431 senior executive responses) Results From International Survey: Slide 9: M U L T I P L E D I S C I P L I N E S KNOWLEDGE MANAGEMENT The Architecture of Enterprise Engineering Systems Engineering Organization Development Organization Behavior Systems Management Environmental Influences Social Political Governmental Economic Knowledge Management – Enterprise Engineering Stankosky / Calabrese / Baldanza, 1999 Slide 10: Key Elements to Engineering a KM System Slide 11: Baldanza, 1999 KM Starts with the Business Strategy Slide 12: Are Your Sure About the 20% Solution? Slide 13: Knowledge management engineering is the systematic design, development, and integration of an enterprise’s intellectual assets to maximize its efficiency, effectiveness, and innovation. Stankosky, 2000 Knowledge Management Engineering--Defined Slide 14: Knowledge Management Engineering--Overview Slide 15: The set of practices whereby people, processes, tools, and systems are brought together into harmonious interoperation so as to maximize their efficiency and effectiveness. Integrative Management--Defined Slide 16: Contributors to Integrative Management Slide 17: INPUTS PROCESS OUTPUTS ENTERPRISE MANAGEMENT, ENGINEERING, AND INTEGRATION: A Systems Approach to Leverage Enterprisewide Intellectual Assets Michael Stankosky, D.Sc, George Washington University © 2001—All Rights Reserved Slide 18: Embodies a theory for knowledge management, with validated key elements as design inputs Enterprise-wide approach in the design of a knowledge management system Systems’ perspective throughout the various phases of system design Integrates both integrative management and systems engineering disciplines into a single construct to ensure successful design, implementation, and management of a knowledge management system. Summary If taking a true systems approach, a knowledge management system will enhance efficiency, effectiveness, and innovation through leveraging its enterprise’s intellectual assets.

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