Published on March 13, 2014
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Developer Executive IT Professional Other Power User
Deployment is not enough Training alone is not working Driving adoption is hard and it takes time
What do you need to be successful Where to begin and how to proceed Resources and programs available
Work closely with the business Translate technology into business value Map capabilities into a solution
Envision where you want to be Identify business challenges
Yammer Success Center Resources • Vision Template
Focus on the user experience Make the solution belongs to users Ask people about areas for improvements
Identify “low hanging fruits” to begin with Keep it simple to avoid overwhelming people Get the right team for your pilot
communication scholar sociologist diffusion of innovations early adopter Diffusion of innovations 1 2 3 4 5 Yammer Success Center Resources • Use Case Template
SharePoint End-Users Study, April 2013 4 4 6 800 End Users Focus Groups (8 people/each) IT Pros Focus Groups (8 people/each) IT Pros IDIs (1:1) Online Survey (users)
QUALITATIVEImportanceRating A new and simplified user experience Store and sync your documents Share your stuff Keep projects on track Organize and keep teams in sync Find what you need Find the right people Access your stuff from anywhere 125 150 175 200 225 0% 10% 20% 30% 40% 50% 60% X-Axis: L12. Please select up to three features that are MOST appealing. Y-Axis: Qualitative Assessment based on Focus Groups Base: Total Respondents (N = 783) QUANTITATIVE Appeal Rating
Engineering, Research & Development Operations, Manufacturing & Logistics Sales, Marketing, PR & Communications Administration, HR & Legal Services Accounting, Finance & Procurement All Share best practices across geographies Gather & process forms from employees Improve and monitor business processes Pull data and build financial reports Align Sales and Marketing teams Store, sync and share your documents
U1. Think of types of business activities that you and your coworkers from within your department accomplish on a regular basis and select them from the list below. U2. Which of the following tasks do you and your coworkers need to accomplish, at least on a monthly basis? Again, please only consider the coworkers that you regularly work with. Base: Total Respondents (N = 783) Engineering, Research & Development Stay on top of things (insights, monitoring) 72% Meet your deadlines and stay on your timelines 68% Share best practices across geographies 47% Improve and monitor business processes 45% Organize teams, and manage calendars and training assignments 31% Operations, Manufacturing & Logistics Meet your deadlines and stay on your timelines 41% Stay on top of things 40% Improve and monitor business processes 37% Store, sync and share your documents 36% Find and organize your stuff in one place 33% Sales, Marketing, PR & Communications Access your stuff from anywhere 48% Align your company's Sales and Marketing teams 38% Hit your quotas and efficiently manage your forecasts 32% Manage and respond to leads 32% Review and publish external communications on-time 31% Administration, HR & Legal Services Ensure consistency and uniformity 44% Organize teams, and manage calendars and training assignments 40% Store, sync and share your documents 30% Gather data and process forms from employees 29% Keep your projects on track 25% Accounting, Finance & Procurement Pull data and build financial reports 43% Manage budgeting and forecasting 35% Scan documents and securely store digital assets 31% Manipulate data and share your insights, all from one place 29% Share your stuff, knowledge, and expertise 25% Other Departments Ensure consistency and uniformity 46% Share your stuff, knowledge, and expertise 46% Organize teams, and manage calendars and training assignments 45% Store, sync and share your documents 45% Keep your projects on track 44%
Getting Started Use cases by functions 1. 2. 3. 4. 5. 6. Summary: Top scenarios
Show people what’s in it for them Involve corporate communications Leverage sponsors and early adopters
Establish communication avenues Seek feedback and act on it Clearly communicate goals & timeline
Deliver simple and engaging training One size doesn’t fit all Bring people together
Groom Champions Champions are not only passionate about what they do, but are also excited to evangelize solutions, and help their peers to learn how to use them.
Measure progress against benchmark Improve solution based on user feedback Add more scenarios, one step at a time
Yammer Success Center Resources • Success Booklet: 31 days of Yammer Office 365 Adoption Kit • http://aka.ms/o365kit (Employee Satisfaction Survey templates)
What Do I Need? Why? Business Relevant Problem Need For Change Solution to Problem Path to Change Champions & Sponsors To Inspire and Drive Change Implementation and Adoption Plan How to change
Visit the Office 355 Learning Center Download the Office 365 Adoption Kit Browse through the Social Journey Resources It’s all in FastTrack… Visit www.DiscoverSharePoint.com Don’t miss the new Discover SharePoint app! http://aka.ms/dspapp http://aka.ms/o365learning http://aka.ms/o365kit http://aka.ms/socialkit
Session Code Title Speaker(s) Time Room SPC100 Beyond Deployment: How IT Can Transform the Business and Drive User Adoption? Cyrielle Simeone (Microsoft) Dux Raymond Sy (AvePoint) Steve Caravajal (Microsoft) Monday, March 03 2014 3:45 PM - 5:00 PM Veronese 2401-2506 SPC277 Lessons learned from a support engineer: where there was no planning, there was no adoption Eric Harlan (Microsoft) Tuesday, March 04 2014 9:00 AM - 10:15 AM Veronese 2401-2506 SPC209 Showcase: Customer Panel on User Adoption Dux Raymond Sy (AvePoint) Matthew Ruderman (Best Buy) Sarah Haase (Best Buy) Steve Novoselac (Trek Bicycle Corporation) Chris Plescia (Nationwide Insurance) Tuesday, March 04 2014 1:45 PM – 3:00 PM Murano 3204-3306 SPC217 Making SharePoint Collaboration Rock by Increasing Discoverability Scott Jamison (Jornata) Wednesday, March 05 2014 9:00 AM – 10:15 AM Marcello 4401-4506 SPC215 Tips & Tricks to make the most out of your SharePoint site and maximize adoption Laura Rogers (Rackspace Hosting) Jennifer Ann Mason (Rackspace Hosting) Wednesday, March 05 2014 3:15 PM – 4:30 PM Marcello 4401-4506 Post-Event SharePoint Power User training: building configurable solutions Laura Rogers (Rackspace Hosting) Jennifer Ann Mason (Rackspace Hosting) Thursday, March 6 2014 1:00 PM – 5:00 PM
Session Code Title Speaker(s) Time Room SPC106 A comprehensive strategy to drive business value with SharePoint Naomi Moneypenny Tuesday, March 4, 2014, 9:00 AM-10:15 AM Marcello 4401-4506 SPC107 Overcoming barriers to achieve social business success and adoption Sue Hanley Tuesday, March 4, 2014, 5:00 PM-6:15 PM Lando 4204-4306 SPC276 Lead the BYOD Revolution: Effectively Manage a Multi-Device & Multi-Generational Workforce Dux Raymond Sy Tuesday, March 4, 2014, 5:00 PM-6:15 PM Lando 4201-4303 SPC295 Cargill: Real-world challenges and value in introducing enterprise social Melanie Hohertz Tuesday, March 4, 2014, 10:45 AM-12:00 PM Delphino 4001-4102 SPC100 Trek Bikes: pedaling past complex collaboration problems in the enterprise Steve Novoselac Monday, March 03 2014 3:45 PM - 5:00 PM Delphino 4005-4106 SPC311 Nationwide: Building a World-Renowned Intranet with SharePoint 2013 and Yammer Chris Plescia ; James Tsai ; Jeff Schumann ; Matt Huber ; Shawn Domer Tuesday, March 04 2014 9:00 AM - 10:15 AM Murano 3204-3306 SPC296 Best Buy: The rise of the ninjas—a SharePoint 2013 user adoption story Matthew Ruderman; Sarah Haase Tuesday, March 4, 2014, 3:15 PM-4:30 PM Lando 4204-4306
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