Bertrand Leneveu

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Published on November 6, 2007

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The role, skills and responsibilities of CIOs in Multinational Corporations:  The role, skills and responsibilities of CIOs in Multinational Corporations The Role of ICT in Globalization and Development of Network Society Network Society Research Center Seminar - 2005/06/07 Bertrand Leneveu Contents:  Contents Introduction The roles and the responsibilities of a CIO The type of person and the skills required for a CIO Technical skills Planning, managing skills and leader ship Business leaership Criteria for a successful CIO Recommandations in managing IT in MNCS A study case: Cisco Systems Background Cisco Systems’ strategy Cisco Systems’ CIO’s roles and attributes Conclusion Introduction :  Introduction CIO: Chief Information Officer A rather new kind of job with an increasing demand Concerns big enterprises as well as medium-sized companies A complex role which has to be explained and clarified Introduction The roles and the responsibilities of a CIO The type of person and the skills required for a CIO Technical skills Planning, managing skills and leader ship Business leadership Criteria for a successful CIO Recommandations in managing IT in MNCS A study case: Cisco Systems Background Cisco Systems’ strategy Cisco Systems’ CIO’s roles and attributes Conclusion The roles and responsibilities of a CIO :  The roles and responsibilities of a CIO In the past years the roles and responsibilities of the CIOs have been ambiguous The role of the CIO is changing in profound ways as IT and the business become impossible to separate Now, CIOs must take the lead in interpreting the emerging digital economy Leaders with good communication skills Introduction The roles and the responsibilities of a CIO The type of person and the skills required for a CIO Technical skills Planning, managing skills and leader ship Business leadership Criteria for a successful CIO Recommandations in managing IT in MNCS A study case: Cisco Systems Background Cisco Systems’ strategy Cisco Systems’ CIO’s roles and attributes Conclusion http://www.cio.com/archive/100104/hs_verdict.html The roles and responsibilities of a CIO :  The roles and responsibilities of a CIO A CIO should be ... A leader : - good information sharing - resource management - vendor management - contract negotiation An information resource : - collecting and distributing information - looking for new developments - watching what competitors are doing - value information for business strategy, developing plans, and business process Business strategies Introduction The roles and the responsibilities of a CIO The type of person and the skills required for a CIO Technical skills Planning, managing skills and leader ship Business leadership Criteria for a successful CIO Recommandations in managing IT in MNCS A study case: Cisco Systems Background Cisco Systems’ strategy Cisco Systems’ CIO’s roles and attributes Conclusion The roles and responsibilities of a CIO :  The roles and responsibilities of a CIO An IT marketplace interpreter : - Helps senior executives understand the potential impacts of market events on the company A business strategist : - develop a long-range of actions to align with the organization vision - identify and exploits opportunity for new products, services, and markets - change challenge May bring change or even revolution for the whole organization Introduction The roles and the responsibilities of a CIO The type of person and the skills required for a CIO Technical skills Planning, managing skills and leader ship Business leadership Criteria for a successful CIO Recommandations in managing IT in MNCS A study case: Cisco Systems Background Cisco Systems’ strategy Cisco Systems’ CIO’s roles and attributes Conclusion The roles and responsibilities of a CIO :  The roles and responsibilities of a CIO A technologist : - make decisions about what IT capabilities the organisation needs - architect capabilities - find out the relationship between new technique and the business goals Tomorrow’s CIO may be more involved in decision making Introduction The roles and the responsibilities of a CIO The type of person and the skills required for a CIO Technical skills Planning, managing skills and leader ship Business leadership Criteria for a successful CIO Recommandations in managing IT in MNCS A study case: Cisco Systems Background Cisco Systems’ strategy Cisco Systems’ CIO’s roles and attributes Conclusion http://www.01net.com/article/218483.html The type of person and the skills required for a CIO Technical skills:  The type of person and the skills required for a CIO Technical skills Strong technical background Predominant skill during the 90’s As important as others skills now Be aware of last researches IT changes a lot Proactive skills to foresee the future in IT Introduction The roles and the responsibilities of a CIO The type of person and the skills required for a CIO Technical skills Planning, managing skills and leader ship Business leadership Criteria for a successful CIO Recommandations in managing IT in MNCS A study case: Cisco Systems Background Cisco Systems’ strategy Cisco Systems’ CIO’s roles and attributes Conclusion http://www.optimizemag.com/article/showArticle.jhtml?articleId=53701400&pgno=1 The type of person and the skills required for a CIO Planning, managing skills and leadership:  The type of person and the skills required for a CIO Planning, managing skills and leadership Plan projects Respect the delay Do not exceed the budget Teamwork Negotiation skills Example 1 : argument between 2 employees Example 2 : convince the business unit Team leader The whole team must be satisfied Manage the department Introduction The roles and the responsibilities of a CIO The type of person and the skills required for a CIO Technical skills Planning, managing skills and leader ship Business leadership Criteria for a successful CIO Recommandations in managing IT in MNCS A study case: Cisco Systems Background Cisco Systems’ strategy Cisco Systems’ CIO’s roles and attributes Conclusion The type of person and the skills required for a CIO Business leadership:  The type of person and the skills required for a CIO Business leadership CIOs interfere with other departments Know the firm very well Negotiate IT projects with counterparts Weigh the pros and cons for each solution Example: information security CIOs need to understand the business level Must develop a business leadership Introduction The roles and the responsibilities of a CIO The type of person and the skills required for a CIO Technical skills Planning, managing skills and leader ship Business leadership Criteria for a successful CIO Recommandations in managing IT in MNCS A study case: Cisco Systems Background Cisco Systems’ strategy Cisco Systems’ CIO’s roles and attributes Conclusion Criteria for a successful CIO :  Criteria for a successful CIO No miraculous recipe Nevertheless, the successful CIO: Has a strong knowledge in IT Takes care of the environment (financial, human…) Is charismatic and pragmatic, being strict but using compromise Takes the initiative and risks Has a strong sense of organization Has a multicultural background Has the full support of his hierarchy Introduction The roles and the responsibilities of a CIO The type of person and the skills required for a CIO Technical skills Planning, managing skills and leader ship Business leadership Criteria for a successful CIO Recommandations in managing IT in MNCS A study case: Cisco Systems Background Cisco Systems’ strategy Cisco Systems’ CIO’s roles and attributes Conclusion A Study Case: Cisco Systems Background:  A Study Case: Cisco Systems Background American based company Hardware embedded software Internal networks Leader in manufacturing equipment for all kinds of communications Voice Data Video ‘One stop shop’ for an organization’s entire network infrastructure. Sells to over 100 countries Introduction The roles and the responsibilities of a CIO The type of person and the skills required for a CIO Technical skills Planning, managing skills and leader ship Business leadership Criteria for a successful CIO Recommandations in managing IT in MNCS A study case: Cisco Systems Background Cisco Systems’ strategy Cisco Systems’ CIO’s roles and attributes Conclusion A Study Case: Cisco Systems IT Strategy:  A Study Case: Cisco Systems IT Strategy Goal: make it easy to do business with the company. 3 strategic decisions: Focus IT on customers: IT moves from CFO to Customer Advocacy (takes care of all customer touching services & products). Projects which don’t raise customer satisfaction aren’t funded. Managers of business units (BU’s) decide WHICH applications to build -> IT decides HOW. Creation of an enterprise-wide network & standards. BUs do not have to justify infrastructure investments. Introduction The roles and the responsibilities of a CIO The type of person and the skills required for a CIO Technical skills Planning, managing skills and leader ship Business leadership Criteria for a successful CIO Recommandations in managing IT in MNCS A study case: Cisco Systems Background Cisco Systems’ strategy Cisco Systems’ CIO’s roles and attributes Conclusion A Study Case: Cisco Systems CIO’s roles and attributes:  A Study Case: Cisco Systems CIO’s roles and attributes Introduction The roles and the responsibilities of a CIO The type of person and the skills required for a CIO Technical skills Planning, managing skills and leader ship Business leadership Criteria for a successful CIO Recommandations in managing IT in MNCS A study case: Cisco Systems Background Cisco Systems’ strategy Cisco Systems’ CIO’s roles and attributes Conclusion A Study Case: Cisco Systems CIO’s roles and attributes:  A Study Case: Cisco Systems CIO’s roles and attributes Introduction The roles and the responsibilities of a CIO The type of person and the skills required for a CIO Technical skills Planning, managing skills and leader ship Business leadership Criteria for a successful CIO Recommandations in managing IT in MNCS A study case: Cisco Systems Background Cisco Systems’ strategy Cisco Systems’ CIO’s roles and attributes Conclusion Peter Solvik, CIO, has to coordinate efforts in BUs to achieve a company wide information system. Advantages: Centrally managed infrastructure investment Extensive functional management team involvement in IT. CIO measures only if the infrastructure costs will add more value to the product/service sold/provided. A Study Case: Cisco Systems CIO’s roles and attributes:  A Study Case: Cisco Systems CIO’s roles and attributes Introduction The roles and the responsibilities of a CIO The type of person and the skills required for a CIO Technical skills Planning, managing skills and leader ship Business leadership Criteria for a successful CIO Recommandations in managing IT in MNCS A study case: Cisco Systems Background Cisco Systems’ strategy Cisco Systems’ CIO’s roles and attributes Conclusion Qualities the CIO must have: Leadership Management Business planning Technical savvy ‘Net ready’ company qualities Leadership Governance Competencies Technology A Study Case: Cisco Systems CIO’s roles and attributes:  A Study Case: Cisco Systems CIO’s roles and attributes Introduction The roles and the responsibilities of a CIO The type of person and the skills required for a CIO Technical skills Planning, managing skills and leader ship Business leadership Criteria for a successful CIO Recommandations in managing IT in MNCS A study case: Cisco Systems Background Cisco Systems’ strategy Cisco Systems’ CIO’s roles and attributes Conclusion Conclusion: Widely successful strategy, personified by their CIO. 80% of business done on-line $550 million profit increase in last 5 years Raised customer satisfaction by 25% Savings of $250 million through the use of the enterprise wide network. Further reading :  Further reading Jerry N. Luftman, “Managing the Information Technology Resource: Leadership in the information age.”, Prentice Hall 2004 Hartman, Amir & Sifonis, John & Kador, John Net, “Ready strategies for success in the E-conomy”, McGraw-Hill [Computer file edition] 2000 http://www.cio.com/ http://www.itworld.com/ Slide19:  Thank you for your attention! Questions?

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