Benefits of using QueueMetrics-Live monitor for Asterisk call-center

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Information about Benefits of using QueueMetrics-Live monitor for Asterisk call-center

Published on September 29, 2015

Author: QueueMetrics

Source: slideshare.net

1. Presented by:Presented by: Maurizio SabotMaurizio Sabot Marketing ManagerMarketing Manager @mausabot@mausabot BENEFITS OF USINGBENEFITS OF USING QUEUEMETRICS-LIVE MONITORQUEUEMETRICS-LIVE MONITOR TheThe WayWay to Cloud Call-Center forto Cloud Call-Center for Asterisk®Asterisk®

2. About LowayAbout Loway SSince 2004, Loway is leading the way in development ofince 2004, Loway is leading the way in development of advanced software solutions for theadvanced software solutions for the Asterisk® PBXAsterisk® PBX.. WWith QueueMetrics we set up modern standards for callith QueueMetrics we set up modern standards for call center performance measurement.center performance measurement. OOur Mission is to put Swiss passion for precision and reliabilityur Mission is to put Swiss passion for precision and reliability at your service.at your service.

3. QueueMetrics-Live MonitorQueueMetrics-Live Monitor MModern call-centers face challenges common to many serviceodern call-centers face challenges common to many service oriented big enterprises:oriented big enterprises: - Revenue must grow- Revenue must grow - Quality must rise- Quality must rise - Everything has to happen fast- Everything has to happen fast - Costs must be under control- Costs must be under control.. TTraditional call-center solutions were built using on-premiseraditional call-center solutions were built using on-premise platforms. The request for efficient services and lower costs,platforms. The request for efficient services and lower costs, proved that there is a better way to run this business.proved that there is a better way to run this business.

4. QueueMetrics-Live MonitorQueueMetrics-Live Monitor MMoving to a cloud solution is an answer that leads to severaloving to a cloud solution is an answer that leads to several strategic benefits:strategic benefits: - Cost scalability- Cost scalability - Rapid deployment and integration- Rapid deployment and integration - No need for maintenance- No need for maintenance - Unique on-off premise model- Unique on-off premise model.. TThis is the reason why we designhis is the reason why we design QueueMetrics-LiveQueueMetrics-Live forfor AsteriskAsterisk®® PBX.PBX.

5. QueueMetrics-Live MonitorQueueMetrics-Live Monitor LLower expensesower expenses QueueMetrics-Live doesn't require any upfront expenses. It isQueueMetrics-Live doesn't require any upfront expenses. It is based on abased on a pay-as-you-go pricing modelpay-as-you-go pricing model. You can choose the. You can choose the service you want andservice you want and pay only for what is neededpay only for what is needed.. QQuick deploymentuick deployment QueueMetrics-Live isQueueMetrics-Live is fast and easy to deployfast and easy to deploy as the service isas the service is offered by Loway via the web. All that's required is an Internetoffered by Loway via the web. All that's required is an Internet connection to access the hosted service via the internet.connection to access the hosted service via the internet.

6. QueueMetrics-Live MonitorQueueMetrics-Live Monitor NNo maintenanceo maintenance You will access the service via secure SSL connection.You will access the service via secure SSL connection. LowayLoway will do all the maintenancewill do all the maintenance, including updates and nightly, including updates and nightly backups, freeing up your time and resources for other tasks.backups, freeing up your time and resources for other tasks. UUnique on/off premise modelnique on/off premise model You can forget about remaining bound to the provider forYou can forget about remaining bound to the provider for changing your service structure. Our cloud solution comes withchanging your service structure. Our cloud solution comes with anan unique on-off premise switchunique on-off premise switch system that lets you movesystem that lets you move to on premise version whenever you want and without any riskto on premise version whenever you want and without any risk of data loss.of data loss.

7. QueueMetrics-Live MonitorQueueMetrics-Live Monitor DDoes this strategy make sense for your organization?oes this strategy make sense for your organization? QueueMetrics-LiveQueueMetrics-Live cloud contact-center solution offers all thecloud contact-center solution offers all the functionality an Asterisk® based contact center is likely to need,functionality an Asterisk® based contact center is likely to need, fully integrated on-demand, easy and intuitive to use, withoutfully integrated on-demand, easy and intuitive to use, without the need for dedicated hardware or software.the need for dedicated hardware or software. Ideal for small call-centers (20 Agents or less).Ideal for small call-centers (20 Agents or less). Supports up to 50 Agents, unlimited queues and campaigns.Supports up to 50 Agents, unlimited queues and campaigns.

8. QueueMetrics-Live MonitorQueueMetrics-Live Monitor Try QueueMetrics-Live today!Try QueueMetrics-Live today! http://queuemetrics-live.com/http://queuemetrics-live.com/

9. Asterisk® Call-CenterAsterisk® Call-Center SolutionsSolutions The best solutions for modern Call-CentersThe best solutions for modern Call-Centers LLoway hasoway has Asterisk® call-center solutionsAsterisk® call-center solutions that fit every budget andthat fit every budget and any call-center size:any call-center size:

10. Thank you for your time!Thank you for your time! Contact us today:Contact us today: sales@loway.chsales@loway.ch Visit:Visit: queuemetrics-live.comqueuemetrics-live.com

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