Benchmarking ITAM: Understand and grow your organization's IT Asset Management Maturity (IAITAM ACE 2012, Palm Springs)

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Published on February 19, 2014

Author: JonHall7

Source: slideshare.net

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Jon Hall's presentation from the IAITAM (International Association of IT Asset Managers) Annual Conference and Exhibition in Palm Springs, USA, in 2012

Benchmarking ITAM: Understand and grow your organization's Asset Management maturity Click to edit Master subtitle style

The Asset Manager’s Challenge “It’s clear that we are struggling without effective Asset Management, but how do I convince my CIO?” “ITAM isn’t a hot topic for my company”

The Asset Manager’s Challenge • “How can I build an effective business case for investment in IT Asset Management?” • “How can I identify where to target my ITAM budget for the best possible results?”

The Asset Manager’s Challenge • “ITIL assessment tells us a lot about our organization’s ITSM maturity, but it doesn’t help us to reflect our achievements in operational IT Asset Management”

The Current Landscape • Benchmarking is well established in IT... in some areas. • Key frameworks have evolved with limited reference to ITAM. • IT Service Management – ITIL, ISO 20000 • IT Governance – COBIT

The Current Landscape • Well-established, trusted assessments have supported organizational maturity for many years. e.g: • PinkVerify • COBIT Process Assessment Model

Why Benchmark? • Understand where you and where you can be. • Build a stronger case for ITAM investment. • Get budget, and spend it more effectively. • Align your business with your peers, to understand how you are performing. • Show your business what you are achieving.

Getting Started • Define maturity levels. • Define the scope. • Define measurement detail

Define Maturity Levels • A simple set of measures enabling consistent, summarized ranking across a range of assessments: LEVEL 1: Immature LEVEL 2: Control LEVEL 3: Established LEVEL 4: Optimized

Define Maturity Levels • Build a clear, generic profile of each maturity level: Little or no effective management, process or automation. Evidence of established processes, automation and management. Partial coverage and value realisation. Some automation. LEVEL 1: Immature LEVEL 2: Control Fully established and comprehensive processes. Centralized data repository. Significant automation. LEVEL 3: Established Best-in class processes, tools and results. Integral part of wider business decision support and strategy. Extensive automation. LEVEL 4: Optimized

Getting Started • Define maturity levels. • Define the scope. • Define measurement detail

Define the Scope • Broad categories in which we want to measure maturity: STRUCTURAL Data Processes Tools DELIVERY Value Compliance Environmental

Define the Scope • Break each category down into a few component parts: Structural – Data: Coverage Proportion of IT Assets under management Single Viewpoint Proportion of IT Assets held in single central repository Accuracy Accuracy of data in the IT Asset repository Asset Characteristics Depth and breadth of Asset and supporting data

Define the Scope Structural - Processes Asset Processes Maturity Level of IT Asset Management processes Standardization Degree of usage of standard Asset processes Software License Mgt Effectiveness of management of Software Licenses Supplier Management Effectiveness of management of Asset suppliers Structural - Tools Asset Repository Effectiveness of the IT Asset Repository Automation Degree of embedded automation in ITAM processes

Define the Scope Delivery – Value Asset Re-Use Effectiveness of ITAM in avoiding unnecessary purchases Supplier optimization Benefits realised through effective ITAM supplier mgt ITAM efficiency Cost effectiveness of the ITAM operation Decision support Contribution of ITAM to wider IT planning and strategy Delivery - Compliance Regulatory compliance Compliance against external regulation Software license Compliance against software usage entitlement

Getting Started • Define maturity levels. • Define the scope. • Define measurement detail

Define Measurement Detail • Establish clear levels of maturity for each discipline: Little or no effective management of the organization’s IT Assets. Key parts of the IT Asset estate under management, but some significant gaps remaining Majority of the IT Asset estate is under management, with few gaps LEVEL 1: Immature LEVEL 2: Control LEVEL 3: Established DATA (structural): COVERAGE Entire IT Asset estate under full management by the ITAM function. LEVEL 4: Optimized

Define Measurement Detail DATA (structural): COVERAGE Component Description Level 1 IMMATURE Level 2 CONTROL Level 3 ESTABLISHED Level 4 OPTIMIZED Score Coverage Proportion of IT Assets under management Little or no effective management of the organization’s IT Assets. Key parts of the IT Asset estate under management, but some significant gaps remaining Majority of the IT Asset estate is under management, with few gaps Entire IT Asset estate under full management by the ITAM function. 3 Single Viewpoint Proportion of IT Assets held in single central repository Asset data in disparate systems with little knowledge of definitive source of data on each asset. Recognized single source of Asset data, but not all data effectively consolidated into it. Core data on IT Assets accessed via single, definitive source of data. Comprehensive single source of Asset data, including all data on assets, plus service and contractual dependencies. 2 Etc...

Leveraging the Results DATA (structural): COVERAGE Component Description Level 1 IMMATURE Level 2 CONTROL Level 3 ESTABLISHED Level 4 OPTIMIZED Score Asset Re-Use Effectiveness of ITAM in avoiding unnecessary purchases Procurement is uncontrolled and reactive: User requests typically result in new purchases Some degree of IT asset inventory, reclamation, and reuse, but not comprehensive Asset requests typically fulfilled from spare/reclaimed inventory whenever possible Highly proactive avoidance of unnecessary purchase, supported by ITAM processes and systems. 1 Monthly IT equipment spend: $100k Percentage of purchases avoidable through re-use: 20% Implementation of effective asset repository and reclamation process could save $240k per annum in unnecessary equipment purchases

What We Gain... • STRUCTURE – We can plan and measure our efforts to deliver improvements in key areas. We know we are planning effectively. • CONFIDENCE – Our business cases to our CIO are backed up by solid analysis and evidence. It’s a strong case, and we know it. • PROFILE – The ITAM function can show the business the benefits it is delivering. People realise the importance of IT Asset Management.

Questions and Answers? Jon Hall Lead Product Manager – Asset Management. BMC Software. jon_hall@bmc.com

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