Published on February 24, 2014
Behavior & Performance February 11th 2014 www.ShadowmatchUSA.com
DFW HR Roundtable Adrian Wood Experienced business leader with a passion for making companies of all sizes, from start-ups to global, successful through team development and unique leadership and management strategies across functions and divisions. Currently partnering with major clients including Bimbo Bakeries, Cisco, Citrix, Sprint and others to make them even more successful by focusing on workplace excellence through team behaviors. Co-Founder 2 www.ShadowmatchUSA.com
DFW HR Roundtable Agenda 1.What is Behavior? 2.Measuring Behavior Rubber Bands & Intensity 3.Behavior & Performance Behavior & Underperforming Teams The impact of Behavioral Diversity 4.Practical Use of Behavioral Analysis How to leverage the information 5.Summary & Questions 3 www.ShadowmatchUSA.com
1. What is Behavior? DFW HR Roundtable www.ShadowmatchUSA.com
DFW HR Roundtable Who is a Behavior Expert? Game rules Two questions with several potential answers Provide a definitive answer … Take $1 Get challenged & lose … Loser gives $1 Facilitator has final say! 5 www.ShadowmatchUSA.com
DFW HR Roundtable Q1: What is he doing? Running Waving Trying to catch a bus Shouting Going to work 6 www.ShadowmatchUSA.com
DFW HR Roundtable Q2: What is he thinking? 7 www.ShadowmatchUSA.com
DFW HR Roundtable Definition of Behavior & Habits Behaviors: The actions we take and what we do, not why we do them Habits: Preferences for certain behaviors that come naturally and form patterns that reinforce positive goals In general, our behavior patterns do not change without significant effort 8 www.ShadowmatchUSA.com
DFW HR Roundtable Examples of Behaviors Propensity to Own Propensity to Hand-Off Simplification Resilience Propensity to Change Handling Frustration Team Inclination Individual Inclination Self-Motivation Routine Problem Solving Responsiveness Innovation People-Positive Discipline Handling Conflict Altruism Self-Confidence Leadership 9 www.ShadowmatchUSA.com
DFW HR Roundtable Comparison of Personal Attributes MBA & Sales Methodology Training 7 Years selling to F500 companies ESTP (The Doer) “There’s nothing better than the thrill of the chase and closing a big deal” SKILLS EXPERIENCE PERSONALITY BEHAVIORS 10 Years in Accounting ISTJ (The Duty Fulfiller) “I find numbers & figures fascinating and satisfying” Simplification Problem Solving Discipline Ownership Finance Degree Team-Oriented People-Positive Resilient Non-Routine 10 www.ShadowmatchUSA.com
2. Measuring Behavior DFW HR Roundtable www.ShadowmatchUSA.com
DFW HR Roundtable Measuring Behavior Anyone can behave in a certain way on any given day … Our natural patterns define the intensity of our behavior 12 www.ShadowmatchUSA.com
DFW HR Roundtable Measuring Behavioral Intensity RADICAL HABITS “I CAN’T HELP BUT DO IT THIS WAY” STRONG HABITS “I REALLY PREFER TO DO IT THIS WAY” CONTEXTUAL BEHAVIORS “IF I NEED TO I CAN DO IT (OR NOT)” NECESSARY BEHAVIORS “I DO IT ONLY WHEN I REALLY HAVE TO” PLANNED BEHAVIORS “I PREFER NOT TO & HAVE TO PLAN FOR IT” 13 www.ShadowmatchUSA.com
2. Measuring Behavior What shape is your rubber band? DFW HR Roundtable www.ShadowmatchUSA.com
DFW HR Roundtable Measuring Behavior 15 www.ShadowmatchUSA.com
DFW HR Roundtable Measuring Behavior 16 www.ShadowmatchUSA.com
DFW HR Roundtable Measuring Behavior 17 www.ShadowmatchUSA.com
DFW HR Roundtable Measuring Behavioral Intensity RADICAL HABITS “I CAN’T HELP BUT DO IT THIS WAY” STRONG HABITS “I REALLY PREFER TO DO IT THIS WAY” CONTEXTUAL BEHAVIORS HABIT IN FULL CONTROL! HABIT STARTS TO CONTROL YOU! “IF I NEED TO I CAN DO IT (OR NOT)” YOU CONTROL THE HABIT! NECESSARY BEHAVIORS PLANNED BEHAVIORS “I DO IT ONLY WHEN I REALLY HAVE TO” “I PREFER NOT TO & HAVE TO PLAN FOR IT” HABIT DOESN’T EXIST! 18 www.ShadowmatchUSA.com
DFW HR Roundtable How Does He Measure Up? 1 RADICAL HABITS 2 STRONG HABITS 3 CONTEXTUAL BEHAVIORS 4 NECESSARY BEHAVIORS 5 PLANNED BEHAVIORS 19 www.ShadowmatchUSA.com
3. Behavior & Performance DFW HR Roundtable www.ShadowmatchUSA.com
DFW HR Roundtable FACT There are two primary reasons why people struggle or fail in their role/team: 1. Lack of Skill/Competence 2. Mismatch of Attitude/Behavior But do you know which is more common? Source: Hiring for Attitude by Mark Murphy, CEO of Leadership IQ 21 www.ShadowmatchUSA.com
DFW HR Roundtable Behavior is the Lens we see through … 22 www.ShadowmatchUSA.com
DFW HR Roundtable Under Performing Teams Symptoms Root cause Significant differences in behaviors between close-knit groups or individuals 23 www.ShadowmatchUSA.com
3. Behavior & Performance How do your rubber bands compare? DFW HR Roundtable www.ShadowmatchUSA.com
DFW HR Roundtable Measuring Behavior 25 www.ShadowmatchUSA.com
DFW HR Roundtable The Pros and Cons of Behavioral Diversity + People with similar behaviors work well together but, may be lacking key behaviors required for team success - + People with different behaviors bring balance to their team but, may be frustrated with their working relationship - 26 www.ShadowmatchUSA.com
DFW HR Roundtable How Teams Align Age Gender Skill Personality Hobbies Habits Behavior Attitude But…..over time, behavioral preferences will rule! 27 Images & Logo courtesy CBS Television Studios www.ShadowmatchUSA.com
DFW HR Roundtable Team Dynamics – Typical Stages in Teams Team Stages Rejection The group becomes a collective human energy of behavior going through the stages of integration, emulation, tension and rejection Tension TEAM Integration Emulation 28 www.ShadowmatchUSA.com
DFW HR Roundtable The #1 Habit of Successful Teams Propensity to Own Propensity to Hand-Off Simplification Resilience Propensity to Change Handling Frustration Team Inclination Individual Inclination Self-Motivation Routine Problem Solving Responsiveness Innovation People-Positive Discipline Handling Conflict Altruism Self-Confidence Leadership 29 www.ShadowmatchUSA.com
DFW HR Roundtable Why is it Important? We expect everything faster … 30 www.ShadowmatchUSA.com
DFW HR Roundtable Why is it Important? Responsiveness is the perception of quality … 31 www.ShadowmatchUSA.com
4. Practical Use of Behavioral Analysis DFW HR Roundtable www.ShadowmatchUSA.com
DFW HR Roundtable Leveraging Behavioral Information 1 Understand where you are now … 2 Plan & develop for performance … 3 Replicate success … 33 www.ShadowmatchUSA.com
DFW HR Roundtable Case Study – Team Leaders World’s largest bakery Fanatical about execution Senior managers often unique compared to their teams 34 www.ShadowmatchUSA.com
DFW HR Roundtable Case Study – Team Bias/Balance 35 www.ShadowmatchUSA.com
DFW HR Roundtable Case Study – Communications Industry Is a call center agent a call center agent? “agent” “inbound” “virtual” “early” “day” “late” “office” “outbound” “virtual” “office” “early” “day” “late” “technical” “other” “virtual” “office” “early” “day” “late” 36 www.ShadowmatchUSA.com
5. Summary & Questions DFW HR Roundtable www.ShadowmatchUSA.com
DFW HR Roundtable Takeaways 1. Behaviors (what we do) can be observed and measured accurately. 2. Don’t underestimate the impact that behaviors have on performance and engagement 3. Diversity of behavior is an asset and a liability 4. Habits & behavior RULE the teams that you are working with today 38 www.ShadowmatchUSA.com
DFW HR Roundtable Recommended Reading 39 www.ShadowmatchUSA.com
DFW HR Roundtable Shadowmatch Tools & Resources Weekly Blog - http://www.shadowmatchusa.com/blog Subscribe at the bottom of any post @ShadowmatchUSA linkedin.com/in/adrianwood1/ Adrian Wood co-founder 16633 dallas parkway, ste 600 addison, texas 75001 office 972.588.3365 cell 972.849.9276 www.ShadowmatchUSA.com vimeo.com/channels/shadowmatch facebook.com/ShadowmatchUSA Try Shadowmatch! Log on to: www.bit.ly/tryshadowmatch 40 www.ShadowmatchUSA.com
Thank You DFW HR Roundtable www.ShadowmatchUSA.com
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