Bci telephone intellegence, Consumer profiles from telephone number.

33 %
67 %
Information about Bci telephone intellegence, Consumer profiles from telephone number.

Published on May 8, 2013

Author: thebps

Source: slideshare.net

Description

Gaining Insight from Telephone Numbers.

Telephone Intelligence is designed to add knowledge about the people on the other end of the telephone.

Where the only piece of information an organisation has is a telephone number BCI can provide a detailed profile of those numbers.

This intelligence can be applied to enquirer data, customer service call data, text donor data and list data.

TelephoneIntelligenceGaining Insight from TelephoneNumbers.

Adding Knowledge, Enabling InsightTelephone Intelligence is designed to add knowledge about thepeople on the other end of the telephone.This knowledge enables insights to be gleaned which, whenadded to the behavioral data collected provides a morecomplete picture.Linking an individuals ‘Product World’ to their‘Real World’

Making the Telephone More PersonalTelephoneNumbersKnowledgeand InsightRefining telemarketingand customer care

The Person Not the NumberThe telephone is personal.Inbound or Outbound the more you knowthe better it works.Analysing call center, enquirer or customerdata which contains just a telephone numbercan now provide an understanding of whothose people are.• What do the most valuable customerslook like?• Which customers have what kind ofproblems?• What is the headroom?• Where do we find potentially valuablecustomers?• What are they interested in buying?• How best to contact and influence them?

How Telephone Intelligence WorksBCIPhone/addressdirectoryClient phonelist andsegment codesMatched DataSetGeography, RegionalSplitPostcode SectorDistribution and HotSpot AnalysisGeodemographicSegmentation and‘SegmentIntelligence’Full Demographic andMarketing ProfileLevel 1Level 2Level 3Level 4Level 5 Data Append

© DataTalk Research Ltd March 2013Telephone Intelligence is part of the ‘Intelligence’ suite of products from TheBritish Consumer Index.• Segment Intelligence; provides a detailed understanding of bothcommercial segmentation models and organisations own segmentations. Italso provides the ability to ask bespoke questions and have the answers bysegment.• Email Intelligence; works in the same way as Telephone Intelligenceproviding a rich understanding of the people for whom only the emailaddress is known.• Postcode Intelligence; Often the billing system holds the key to customerinsight. Postcode Intelligence is designed to take customer postcodes andvalue (often held in the billing not marketing database) and add realintelligence.For full details of BCI Intelligence products call Steve Abbott on 0203 286 1981or email stevea@thebps.co.uk

Add a comment

Related presentations

Related pages

Bci telephone intellegence, Consumer profiles from ...

Telephone Intelligence Gaining Insight from Telephone Numbers. Adding Knowledge, Enabling Insight Telephone Intelligence is designed to add knowledge about ...
Read more

Telecom Glossary - Scribd

Telecom Glossary - Ebook download as ... Access Interface Artificial Intellegence Asynchronous ... Layer Security Working Telephone Number Wireless ...
Read more

III Concurso de Carteles Día de la Música Heineken

I'm afraid that number ... This is your employment contract Read more

Intellegence | LinkedIn

Strategic Planning and Competitive Intellegence at Strategic Planning and Competitive Intellegence Past Chef de Cuisine at Mark's American Cuisine, ...
Read more

Telecom Glossary Page - 50Webs

BCI: Backward Call ... Profiles for Open Systems Interworking Technologies POSIX: ... PersonaliZed telephone Number QA: Quality Assurance QA: Queue ...
Read more

www5.cty-net.ne.jp

... http://dextrorotationz.info/archives/ameritrade-phone-number Ameritrade Phone Number, ... Gay Bear Profiles 投稿 ... canon-bci-24-black-ink ...
Read more

Business Travel & Expense Management - Concur

Only Concur Travel & Expense delivers the flexibility your travelers want and the control your business needs. Find out more
Read more

AFTER★SE7EN - d.hatena.ne.jp

fhxluucpaqe 2008/09/27 13:41 XGqAlo ydulgaqtrutx, [url=http://kmczrllfqbsw.com/]kmczrllfqbsw[/url], [link=http ...
Read more