'Battling the 70% project failure rate' with David Miller_webinar slides 020413

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Information about 'Battling the 70% project failure rate' with David Miller_webinar slides...
Business

Published on April 3, 2014

Author: Changefirst

Source: slideshare.net

Description

It’s a well-known fact that 70% of projects fail to produce the benefits of the original business case.

In our work we see that this is caused by the people-side of change being left in the shadow of the technology changes required. Companies are left with a successfully installed system but with poor adoption rate by users.

In this webinar David Miller discussed:

1) How you can successfully integrate change management into your project management processes to help close the change gap and achieve a successful project
2) How project managers become really effective change agents

© Changefirst Limited, all rights reserved Presenter: David Miller Chairman and Founder of Changefirst Battling the 70% project failure rate

© Changefirst Limited, all rights reserved 2014 changefirst.com 2 Housekeeping  If you have not done so already, dial in to the audio part of this webinar using the on screen instructions/Communicate menu.  We will record the webinar so that you can watch it again at www.changefirst.com/webinars  The webinar will last between 35 – 40 minutes  You can ask questions throughout the Webinar, using the Chat panel on the right hand side of this slide. These will be answered during the Q&A towards the end.

© Changefirst Limited, all rights reserved 2014 changefirst.com 3 David Miller Chairman and Founder of Changefirst  Founded Changefirst in 1995  Experience across major changes including; client strategy implementation, technology roll-out, business change process changes, restructuring and quality management  Passionately believes that people are key to the successful delivery of change within organisations Introducing our presenter

© Changefirst Limited, all rights reserved 2014 changefirst.com 4 PMI: Pulse of the Profession – Enabling Organizational Change through Strategic Initiatives 64% 18% 18% Highly Effective - Change Enablers Minimally Effective Moderately Effective Few organizations are highly effective at change implementation

© Changefirst Limited, all rights reserved 2014 changefirst.com 5 PMI: Pulse of the Profession – Organizational Agility Minority of organizations are improving SUCCESS WITH THE NEW INITIATIVES OVER THE PAST 2-3 YEARS 45% 55% More success Unchanged or less success

© Changefirst Limited, all rights reserved 2014 changefirst.com 6 And, the costs are high! Gartner: “80% of all technology projects were not used in the way intended or not used at all six months after installation” ZDNet Clegg, University of Sheffield 0 10 20 30 40 50 60 70 80 90 UK spending on IT per year (£ billion) Estimated UK spending wasted (£ billion)

© Changefirst Limited, all rights reserved 2014 changefirst.com 7

© Changefirst Limited, all rights reserved 2014 changefirst.com 8 How organizations see change Problem Process Opportunity

© Changefirst Limited, all rights reserved 2014 changefirst.com 9 How people see change Loss Disruption Risk

© Changefirst Limited, all rights reserved 2014 changefirst.com 10 That’s why we see a lot of acceptance rather than commitment

© Changefirst Limited, all rights reserved 2014 changefirst.com 11 Poll Think about the last change you went through. What stage are people at? Select your choice in the poll on the right hand side of this slide A. Still resisting the change for various reasons B. Accept the change but not committed C. Committed to new ways of working

© Changefirst Limited, all rights reserved 2014 changefirst.com 12 This leads to high rates of change installation

© Changefirst Limited, all rights reserved 2014 changefirst.com 13 Integrating change management into your project management processes

© Changefirst Limited, all rights reserved 2014 changefirst.com 14 Change and project management processes MUST be aligned

© Changefirst Limited, all rights reserved 2014 changefirst.com 15 Change risks can be integrated into risk logs AND you need data to do this

© Changefirst Limited, all rights reserved 2014 changefirst.com 16 You need dashboards and stage gates to have change management deliverables

© Changefirst Limited, all rights reserved 2014 changefirst.com 17 How project managers become really effective change agents

© Changefirst Limited, all rights reserved 2014 changefirst.com 18 Enablers of successful change agents More than 75% of projects successful 50% or less of projects successful Full-time change agents 61% 39% Attended formal training 63% 37% Used a change methodology > 50% of the time 73% 27% > 5 years change agent experience 70% 30%

© Changefirst Limited, all rights reserved 2014 changefirst.com 19

© Changefirst Limited, all rights reserved 2014 changefirst.com 20 Any questions?

© Changefirst Limited, all rights reserved 2014 changefirst.com 21 Our next PCI Public Programme is on 13th & 14th May 2014 Learn how to use PCI – leave with a change plan. Visit our website to find out more and register.

© Changefirst Limited, all rights reserved 2014 changefirst.com 22 Visit our Knowledge Centre

© Changefirst Limited, all rights reserved 2014 changefirst.com 23 Connect with us Stay on top of the latest change management news and research by connecting with us +44 (0) 1444 450 777 Contact us david.miller@changefirst.com

© Changefirst Limited, all rights reserved 2014 changefirst.com 24 Thank you! We would be grateful if you could complete a short survey about today’s webinar, it will appear when you close your WebEx window

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