Batho Pele with Derek Hendrikz

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Information about Batho Pele with Derek Hendrikz
Business & Mgmt

Published on March 14, 2014

Author: derekhendrikz



Service Excellence through Batho Pele by Derek Hendrikz looks at the eight (8) principles of putting people first... These principles aim to turn citizens into customers. Set out in the white paper on transforming service delivery by the South African Government.

Derek Hendrikz Applying & Internalizing the 8 Batho Pele Principles Putting People First!!! Copyright © Derek Hendrikz Consulting

1. Consultation 2. Service Standards 3. Access 4. Courtesy 5. Information 6. Redress 7. Openness and Transparency 8. Value for Money

1. Consultation Meaning that all relevant role players, especially citizens, should be consulted on how service delivery should be taking place. 2. Service Standards Here we refer to creating a culture of consistency in the delivery of Government Service, in other words, what you get in Cape Town, is what you get in Pretoria. 3. Access All citizens should be able to access Government Services in an equal way. 4. Courtesy Citizens must be treated with respect; dignity and friendliness.

5. Information Citizens should be able to access information on how and what Government Departments are planning and doing. 6. Openness & Transparency This is the policy of ‘no secrets in Government Service’. 7. Redress We need to apologize for the things that we’ve done wrong – and most importantly, we need to fix them. 8. Value for Money This principle moves us to the realization that our services are sponsored by tax paying citizens, and that we need to give them return on their investment.

Derek Hendrikz

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