Published on March 15, 2014
Derek Hendrikz Batho Pele in Work Context Copyright © Derek Hendrikz Consulting
Importance of the White Paper of transforming Public Service Delivery: It is there to bring Government Service delivery in line with our Constitution. It is official public policy and therefore enforceable. It aims to transform the way in which public servants deliver services to the citizens of South Africa. It provides a set of principles to Government employees. These principles can be regarded as the corporate value system that dictates behaviour and service delivery within Government. www.derekhendrikz.com
The Values of Batho Pele: It is a way of conducting oneself in the presence of others. It is a preparedness to value their rights and needs. A willingness to help them and add value to their lives. A commitment to other people that echoes through the ages of human compassion. It acknowledges the fundamental vulnerability of human condition, which unites the end-user with the service provider. It embodies the real values that are enshrined in the Bill of Rights. It is a constant reminder of our responsibility for the wellbeing of other people. www.derekhendrikz.com
Batho Pele: ‘People First’ Principle Idealizing a Government Service where Citizens are treated as Customers www.derekhendrikz.com
The 8 Batho Pele Principles: 1. Consultation 2. Service Standards 3. Access 4. Courtesy 5. Information 6. Redress 7. Openness and Transparency 8. Value for Money www.derekhendrikz.com
A Customer Centred Government Service What a Revolutionary Thought! www.derekhendrikz.com
2014 Do Citizens feel like Customers? www.derekhendrikz.com
Derek Hendrikz www.derekhendrikz.com
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