Batho pele in work context with Derek Hendrikz

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Information about Batho pele in work context with Derek Hendrikz
Business & Mgmt

Published on March 15, 2014

Author: derekhendrikz



Batho Pele in work context presented by Derek Hendrikz works with service excellence in government service as set out in the white paper on transforming service delivery in government departments. Viewing citizens as customers is nodal to interpreting batho pele - putting people first!

Derek Hendrikz Batho Pele in Work Context Copyright © Derek Hendrikz Consulting

Importance of the White Paper of transforming Public Service Delivery:  It is there to bring Government Service delivery in line with our Constitution.  It is official public policy and therefore enforceable.  It aims to transform the way in which public servants deliver services to the citizens of South Africa.  It provides a set of principles to Government employees. These principles can be regarded as the corporate value system that dictates behaviour and service delivery within Government.

The Values of Batho Pele:  It is a way of conducting oneself in the presence of others.  It is a preparedness to value their rights and needs.  A willingness to help them and add value to their lives.  A commitment to other people that echoes through the ages of human compassion.  It acknowledges the fundamental vulnerability of human condition, which unites the end-user with the service provider.  It embodies the real values that are enshrined in the Bill of Rights.  It is a constant reminder of our responsibility for the wellbeing of other people.

Batho Pele: ‘People First’ Principle Idealizing a Government Service where Citizens are treated as Customers

The 8 Batho Pele Principles: 1. Consultation 2. Service Standards 3. Access 4. Courtesy 5. Information 6. Redress 7. Openness and Transparency 8. Value for Money

A Customer Centred Government Service What a Revolutionary Thought!

2014 Do Citizens feel like Customers?

Derek Hendrikz

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