Published on February 20, 2014
Baldrige in everyday language Cabin Fever Day – UCSD Scott J. Burgmeyer 02/17/2014
Agenda • • • • • • Why did you attend this session? What is Baldrige? Why Baldrige? Baldrige Criteria ADLI & LeTCI Open Discussion
What is Baldrige?
Baldrige History • Early 1980’s industry and government recognized the ever changing competitive world market • US Businesses didn’t recognize the need for quality AND/OR how to begin • Established in the 1987 (The Malcom Baldrige National Quality Improvement Act) • 3 Sets of Criteria – Business, Healthcare & Education • 102 organizations have received the award
Why Baldrige? The Baldrige Goal • Help organizations assess their improvement efforts, diagnose their overall performance management system, and identify their strengths and opportunities for improvement • Identify Baldrige Award recipients that will serve as role models for other organizations. In addition, the Criteria help strengthen U.S. competitiveness by: • Improving organizational performance practices, capabilities, and results • Facilitating communication and sharing of information on best practices among U.S. organizations of all types • Serving as a tool for understanding and managing performance and for guiding planning and opportunities for learning
Baldrige Criteria How & What Questions
Process Categories – Cat 1-6 • Approach A • Deployment D • Learning L • Integration I
Results Category 7 • Levels Le • Trends T • Comparisons C • Integration I
Results Example Student Scores Student Scores MetroStudent Scores Districts Student Scores Goal Goal Goal National Average National Top Decile 2007 2007 2008 2008 2008 2009 2009 2009 2010 2010 2010 2011 2011 2012 2011 2012 20132013 2014 2014 2012 2013 2014
UCSD and Baldrige
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