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Baker Goodchild in 2013 - Direct Mail Infographic

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Information about Baker Goodchild in 2013 - Direct Mail Infographic
Marketing

Published on February 15, 2014

Author: bakergoodchild

Source: slideshare.net

Description

Baker Goodchild in 2013 - Direct Mail Infographic.

As a leading, ISO accredited Birmingham mailing house, Baker Goodchild are able to provide no fuss and fast turnaround Direct Mail Fulfilment, Print Management, Bulk Postage, Mail Personalisation & Data Processing services.

www.bakergoodchild.co.uk
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bakergo dchlld Baker Goodchild Reflecting on Malling since experts 1 Baker Goodchild are an experienced thatare passionate print, &postage team truly about mall solutions. Privately byourmanagement, over years experience owned wehave 19 of providing reliable, mailing servicesbusinesses to throughout the UK and overseas. v////////////uI11111/111/1111/111/1z1/1/111111z1/1/11z1/1111111/11 STATISTICS CUSTOMER FROM DELIGHT SURVEYS 2013 'IIIIIIII/IIIllIII/llI/IIIllIIIII/I/I/IllIIIIIII/IIIIIIIIII/IIIIII/I/I/I/I/I/IIlI/I/I/I//I/I/I/I/I/I// Are likely use to Baker The survey customers asked to Goodchild future rank inthe service aspects between , where 'I/IIIIII/III/I/IIIIIIIII / / / ,2 / / / 1=extreme|y dissatisfied and 6: extremely satisfied. are results: Here the Willingness to transparency share of services and used suppliersrequested) (if cost efficiency Flexibility any to effectnecessary 8. additions changes requested Handling your mail Initial responsiveness to queries or complaints Transparency (open 8. accountable) Acceptable of resolution discrepancies Availability e-mail/telephone of through staff Booking & turnaroundtimes job response Invoicingaccuracy (clarity, & timeliness) Overall reliability service Understanding your requirements Contingency plans (in of terms disruption) service Distributing your mail Producing your mail Speedy of notication discrepancies Delivering service to agreed & specification Overall average 'IIIIIIIIIII/IIIIIIIIII/llIIIII/IllIII/I/I/IIIIIIII/I/IlI/I/IIIIIIIIIIIIIIIIIIIIIII/IIII/I/I/llIIIIII Our customersif they likely use services said were to our inthe future and said yes. some great comments we've had Ouraccount manager been has incredibly ininvestigating helpful queries. works He tirelessly atseeking tounderstandmeet and our requirements. Simple straightforward and service our and account manager excellent was 'II/IIIIIIIIIIIIII/IllIIllIII/I/IIIIIIIIIIIIIIIIIIIIIII/IIIIIllIII/III/IIIIIIIIII/II/III/I/I/II/III/I Direct Mail Statistics 2013 '//////////////////////////////////////////////////////////////////II11/I///////////////////////// 62% ofpeople to like receive telling mail them about new offers. 70% 77% ofpeople welcome that mail rewards their loyalty ofconsumers like being informed of special via offers themail 70% love direct mail that rewards their loyalty. 'IIIIIIIIIIIIIIIIIllIII/IIIIIII/IIII/I/I/IlIIIIII/I/I/I/I/I/IIIIIIIIllIIIIIII/IIIII//I/I/I/I/I//IIIII Key Business Stats 'IIIIIIIIIIIII/I/I/I/IIIIIIII/IIIIIllIII/IIIIIIIIIIIIII/IIIIIIII/I/III/IIIIIIII/IllIII/I/I/Illl//IIII I conversion ratecustomers to of quotations order of business have new quotations convened I of customershave orders referred made I of are on mailings time despatched of are out0-2 from jobs due in days notice of duein daysnotice jobsout3-4 from otjobsout5+ from due in days notice

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