Published on March 7, 2014
B2B in Action - Case Studies 2014
European Automotive OEM Customer Case Study – OpenText GXS Managed Services Company Overview Business Issues This company was divested from their parent company in early 2008 They had a requirement to establish their own B2B infrastructure Following divestiture they needed to maintain continuity of operations and on going management of their global suppliers Solution Deployed Managed Services was deployed to allow this company to outsource This company is one of the world‟s leading manufacturers of luxury, sports and off road vehicles. They manufacture their vehicles at multiple sites across the UK and have plants in India and a joint venture operation in China. They have revenues of nearly $16billion and have 25,000 employees around the world. the management of its entire B2B environment OpenText GXS managed on-boarding of 1000 EDI suppliers in North America and Europe, provided mediation between global standards Platform has been extended to support a new engine plant Business Benefits Obtained Chose OpenText GXS for its future proof B2B solutions, global capabilities and many EDI suppliers were already connected to GXS Trading Grid Provides a flexible and scalable solution to allow for future growth B2B environment can be integrated to an ERP system at a later date OpenText Confidential. ©2014 All Rights Reserved. 3
European Automotive OEM Customer Case Study – Trading Grid Messaging Service Company Overview Business Issues This company wanted to improve the control, visibility and efficiency of the global supply chain supporting their manufacturing operations Established a project called CORAIL to streamline communications and logistics information across their network of global plants Solution Deployed Trading Messaging Service was deployed to consolidate all global This company is the second largest car manufacturer in Europe. They operate a number of joint venture partnerships with other automotive OEMs. They have revenues of nearly $80billion and have 117,000 employees supporting manufacturing operations in Europe, Brazil, China and Russia. trading partner communications on to a single EDI platform. TGMS will become the global communications standard for their CORAIL project & Managed Services will be used to monitor critical messages eg ASNs, in order to support Just-In-Time production Business Benefits Obtained Helps to simplify the on-boarding of trading partners in any region of the world and offers mediation between any communication protocol Improves visibility into their global logistics operations and ensures that production critical messages are delivered on time OpenText Confidential. ©2014 All Rights Reserved. 4
Japanese Automotive OEM Customer Case Study – OpenText GXS Managed Services Company Overview Business Issues Needed to improve global B2B processes and ensure that Trading Partner on-boarding around the world was as seamless as possible. Internal IT resources were mainly focused on developing and rolling out proprietary communications software for each customer Solution Deployed Managed Services was deployed to help on-board trading partners This Japanese OEM is a leading manufacturer and distributor of cars. Their cars are manufactured in multiple countries and are sold in more than 170 countries around the world. They have revenues of nearly $20billion and have nearly 31,000 employees and have 6 plants around the world. within their EMEA operations As many of their trading partners were already using Trading Grid, they were able to enlarge their global B2B platform effortlessly Extended their Managed Services platform in 2010 to provide improved global visibility of vehicle shipments and inventory levels Business Benefits Obtained Internal IT resources could be freed up to deliver other IT projects Achieved much tighter integration with trading partners in Europe without making any additional investments in headcount or software OpenText Confidential. ©2014 All Rights Reserved. 5
European/Chinese Joint Venture OEM Customer Case Study – OpenText GXS Managed Services Company Overview Business Issues JV needed to import components from their French partner With no internal EDI experience, they needed to implement a B2B infrastructure to allow for the exchange of forecast and order information with their component suppliers in France Solution Deployed Implemented Managed Services to look after the deployment of a B2B Joint venture between Chinese domestic OEM and French OEM. The joint venture was formed in late 2010 and is based in South West China. The new company represents the largest automotive JV in China. They will focus on introducing the French company‟s luxury car model line into China. infrastructure that could manage EDI transactions between the JV, French OEM and their European 3PL Provides full integration to their Oracle based ERP ESB R12 platform Bizconnect software provides connectivity via FTP based VPN Business Benefits Obtained New B2B platform allows the exchange of EDI information with any trading partner, anywhere in the world Local on the ground and language support in China allows this company to address any support issues with ease OpenText Confidential. ©2014 All Rights Reserved. 6
North American Tier 1 Auto Supplier Customer Case Study – OpenText GXS Managed Services Company Overview Business Issues Needed to reduce operational costs across their global business due to divestiture and competing in a tough economic environment Wanted to fully integrate their B2B platform to a new e-payments solution and an ERP system which was being deployed globally Solution Deployed Managed Services was deployed to implement over 600 maps and This Tier 1 Automotive supplier is one of the largest in the industry they supply all the major OEMs around the world. They have $16billion in revenue and have nearly 147,000 employees across 150 manufacturing sites, 53 customer centers and 33 technical centers across 38 countries. provide global connectivity to over 3000 partners Full integration with SAP to allow publication of SAP IDOCs Provision of Program Managers to co-ordinate the expected 150 change requests per quarter Business Benefits Obtained 95% reduction in personnel across their global EDI support team Allowed the development of a new order processing system which was based on a common B2B platform, allowing all global functions and partners to be seamlessly integrated together OpenText Confidential. ©2014 All Rights Reserved. 7
Australian Aftermarket Parts Retailer Customer Case Study – OpenText GXS Managed Services Company Overview Business Issues They needed to find a cost effective way to manage their ever expanding supply chain and product offerings They wanted all documents to be transmitted electronically across their supply chain Solution Deployed Managed Services and Intelligent Web Forms are used to manage the This company is a non franchised retailer of national and own brand automotive products. They operate 200 retail stores in Australia and New Zealand, offering nearly 10,000 products. They have nearly 700 suppliers and they also contract ten agents in China representing 300 factories. on boarding of over 700 suppliers Integration with their SAP environment allows them to transmit purchase orders and other forms of IDOC documents. The IDOCs are then translated to XML for transmission to Chinese shipping agents Business Benefits Obtained Automate extensive manual based processes and provide a means for all suppliers to trade with them electronically Visibility across the supply chain has improved, and provides a more “efficient, growth driver instead of a resource drain” OpenText Confidential. ©2014 All Rights Reserved. 8
European Tyre Manufacturer Customer Case Study – OpenText GXS Managed Services Company Overview Business Issues Their global B2B environment contained numerous B2B platforms with limited integration with backend office systems Under pressure to support their customers anywhere in the world Need to onboard suppliers more quickly without disrupting their existing business processes Solution Deployed This company is one of the world‟s leading suppliers of tyres. They supply tyres to a range of industries including automotive, aerospace and construction equipment. This company has nearly 115,000 employees, net sales of $28billion and operates across 69 production facilities in 18 countries. Managed Services has been deployed to support their EMEA operations with a view to moving North America, South America and ASPAC on to the same platform in the near future Active Invoice with Compliance and Active Intelligence have been deployed to improve their procure to pay processes Business Benefits Obtained OpenText GXS provides the single point of contact to this company‟s external trading partner community Provided a future proof and scalable B2B platform that will support their business operations anywhere in the world OpenText Confidential. ©2014 All Rights Reserved. 9
European Tyre Manufacturer Customer Case Study – OpenText GXS Active Intelligence Company Overview Business Issues Needed to improve quality of invoices entering their Oracle based ERP environment Too much time was being spent checking and reworking invoices from external suppliers before they could be processed in their ERP Solution Deployed Active Intelligence solution was implemented to help improve the This company is one of the world‟s leading suppliers of tyres. They supply tyres to a range of industries including automotive, aerospace and construction equipment. This company has nearly 115,000 employees, net sales of $28billion and operates across 69 production facilities in 18 countries. accuracy of inbound invoices Helped to establish an „ERP Firewall‟ around their ERP applications and all incoming invoices are now checked against pre-defined business rule templates to help improve document accuracy Business Benefits Obtained Increased accuracy of invoices entering Oracle has led to a significant reduction cost and time associated with manual rework Oracle and downstream business systems are able to operate much more efficiently due to cleaner information entering the system OpenText Confidential. ©2014 All Rights Reserved. 10
European Lighting Manufacturer Customer Case Study – Trading Grid Messaging Service Company Overview Business Issues Needed to work with many different customers around the world in both established and emerging markets Undertaking a project to streamline and centralise their IT resources so that they could reduce on-going support and maintenance costs Solution Deployed Trading Grid Messaging Service was deployed to help provide This company is one of the world‟s largest suppliers of automotive lighting systems. This company is one of the top 50 automotive parts suppliers in the world and one of the largest industrial companies in Germany. This company has over 23,000 employees and 70 manufacturing plants. connectivity to trading partners both inside and outside of Europe Provides global interoperability and mediation between any document format and communications , helps to simplify the onboarding process for trading partners in emerging markets Business Benefits Obtained Provides the flexibility and scalability to help consolidate their global EDI infrastructure on to one common platform Significant reduction in costs to manage their EDI platform and improved global „follow the sun‟ support OpenText Confidential. ©2014 All Rights Reserved. 11
European Steel Manufacturer Customer Case Study – OpenText GXS Managed Services Company Overview Business Issues After numerous acquisitions over the past few years, needed to consolidate a number of B2B platforms on to a single B2B platform Wanted to provide better connectivity to trading partners all around the world, especially in emerging markets such as China Solution Deployed Managed Services was deployed to allow this company to switch off This company is the largest steel producer in the world. This company operates in more than 60 countries and has 245,000 employees. In 2012 they had global revenues of nearly $84.2billion. They produced nearly 10% of the world‟s crude steel output and supply sheet steel to many of the world‟s automotive OEMs their in-house, mainframe based EDI system The solution involved the creation of 100 core maps, 600 clone maps and the on-boarding of 400 trading partners with 100 of these connected via OFTP Business Benefits Obtained This company realised significant benefits by switching off their legacy EDI platform and moving to a fully managed environment They were able to offer higher customer satisfaction levels through improved global connectivity to their key customers OpenText Confidential. ©2014 All Rights Reserved. 12
Japanese Consumer Electronics Company Customer Case Study – OpenText GXS Managed Services Company Overview Business Issues This company had developed their own VAN called TGVAN to support their extensive global and domestic operations in Japan The infrastructure was becoming out dated quickly and was supported by a large internal team of networking and IT specialists TGVAN was becoming expensive to maintain and lacked the flexibility to expand quickly into new emerging markets such as Brazil This company is one of the world‟s leading providers of consumer electronic devices, home appliances, electronic components and industrial infrastructure systems. This company generates $70billion in revenue and has nearly 206,000 employees around the world. Solution Deployed Managed Services was chosen as the new B2B platform to support both their domestic and global operations OpenText GXS will be helping this company to move from a largely in-house development culture to a future proof cloud based B2B platform Business Benefits Obtained Managed Services has provided this company with a fully scalable and flexible B2B platform to support their future operations OpenText GXS will be able to offer support for all regional and industry specific B2B standards around the world OpenText Confidential. ©2014 All Rights Reserved. 14
ASPAC Semi-Conductor Manufacturer Customer Case Study – OpenText GXS Managed Services Company Overview Business Issues Develop and drive strategic B2B programs to achieve optimum supply chain performance Reduce operational costs through improved process efficiency Make it easier for them to do business with their global customers Solution Deployed Managed Services was deployed to provide a single cloud based This company is one of the world‟s leading semi-conductor device manufacturers. They have 40,000 end customers and 6,500 products across the industrial, wireless comms and automotive electronics markets. With 4,800 employees, this company had net revenues of $2.36Billion in 2012. integration infrastructure to connect with their global trading partners OpenText GXS provides on-boarding/community management services as well as offering support for high tech industry standards such as RosettaNet and EIAJ Business Benefits Obtained Managed Services provides a completely outsourced solution to support their global operations Provides any to any document and communications mediation Offers a flexible and scalable platform to support future growth OpenText Confidential. ©2014 All Rights Reserved. 15
North American Computer Manufacturer Customer Case Study – OpenText GXS Managed Services Company Overview Business Issues Increased consumer demand put pressure on their build to order process, needed to on board new original design manufacturers Needed to greatly expand their global retail partner network Transaction volumes were estimated to double over time, required to support more than 300 transaction types with limited internal staff Solution Deployed One of the world‟s largest computer manufacturers. They supply both the enterprise and general consumer markets. The company has over $57 billion in revenue and over 108,000 employees. Most of their manufacturing is conducted by outside contract manufacturers located at many different plants around the world. Managed Services was deployed to support the processing of five million transactions per day across 2000 partners in 30 countries Consolidated 3 legacy systems, decommissioned more than 200 servers, 20 supply chain software solutions , 20 datacentre racks, 10 databases and eliminated 6TB server based storage. Business Benefits Obtained Cloud B2B solution allows this company to scale services such as TP on-boarding, order processing, shipment tracking, invoice delivery to meet demand without increasing resources. On-boarding of new TPs was reduced from months to days OpenText Confidential. ©2014 All Rights Reserved. 16
North American Computer Manufacturer Customer Case Study – OpenText GXS Managed Services Company Overview Business Issues Needed to improve the efficiency of their repair/field despatch process Global Siebel based help desk receives over 120k service requests a day through email, web, chat and phone based systems. 20% of all service requests required some form of B2B interaction, this includes orchestrating service tickets, logistics providers, parts and service providers for onsite repairs. 2-4 hour service window One of the world‟s largest computer manufacturers. They supply both the enterprise and general consumer markets. The company has over $57 billion in revenue and over 108,000 employees. Most of their manufacturing is conducted by outside contract manufacturers located at many different plants around the world. Solution Deployed Managed Services deployed to establish a single platform that would form the basis of a service parts dispatch gateway solution Provides three way integration between customer service centre, third party logistics providers and external service/repair providers Business Benefits Obtained Introduced standardised approach to managing repair requests Real-time visibility of on-hand parts inventory across providers Near 100% automation of service despatch transactions through use of highly available B2B platform, also helps avoid SLA misses OpenText Confidential. ©2014 All Rights Reserved. 17
Chinese Television Manufacturer Customer Case Study – OpenText GXS Managed Services Company Overview Business Issues Following divestiture from their parent company they were given a six month transition period to establish their own B2B environment They had to find a way of establishing the new B2B environment without impacting their business Solution Deployed Managed Services to provide support for nearly 350 maps. One third This company was formally part of a large electronics manufacturer, they were divested in 2005. The divested operation went on to form a joint venture with a Chinese television manufacturer. Headquartered in Guangdong, China, this company had $11.2billion in 2012 and has 50,000 employees. were transitioned from the former company, another third were moved and modified and the final third were completely re-written Provided implementation support for the roll out across 11 countries and supported their RosettaNet based transaction requirements Business Benefits Obtained New maps were implemented in a relatively short time period which minimised any disruption to their business and associated trading partner community New B2B environment was delivered within the agreed transition period and more importantly to budget OpenText Confidential. ©2014 All Rights Reserved. 18
Japanese Consumer Electronics Company Customer Case Study – OpenText GXS Managed Services Company Overview Business Issues Needed to replace outdated in-house B2B network and consolidate all B2B traffic across multiple VAN providers onto one global platform 90% of their trading partners are located in Japan but they need a more flexible solution to support growth outside their home market Solution Deployed Community Management solutions were used to move their This Japanese company is one of the world‟s leading manufacturers of consumer electronics devices with a presence in all major markets. They manufacture a range of products including digital cameras, video projectors and TVs etc. They have revenues of $75.8billion and have nearly 300,000 employees worldwide. domestic suppliers across to a GXS Managed Services platform OpenText GXS supports this company across 15 different countries and their entire European operation is also managed by OpenText GXS. Also managed the B2B integration to their SAP platform Business Benefits Obtained OpenText GXS were able to provide a more reliable and highly available platform to replace their legacy in-house B2B environment Improved global coverage and the ability to improve their governance processes relating to both IT and B2B infrastructures Significant cost reduction relating to management of B2B platform OpenText Confidential. ©2014 All Rights Reserved. 19
North American Equipment Manufacturer Customer Case Study – OpenText GXS Managed Services Company Overview Business Issues Following divestiture this company had to establish their own B2B infrastructure as quickly as possible They needed to support a diverse range of customer and supplier requirements, they wanted to expand their global reach and capability Solution Deployed Managed Services was deployed to help implement a B2B This company was formally part of one of the world‟s leading computer OEMs. They were divested from the parent company in 1999. This company is now one of the world‟s leading manufacturers of electronic measuring devices and associated equipment. They had 2012 revenues of $6.8billion and have 20,500 employees. infrastructure to support their EDI and RossettaNet Transactions Managed the integration with their Oracle 11i ERP system Managed the on-boarding process for global trading partners Business Benefits Obtained Provided a means to on-board and automate business transactions with their ASPAC based trading partners New highly available B2B infrastructure helped to streamline business processes and eliminate many manual processes Provided a seamless ERP/B2B Integration platform OpenText Confidential. ©2014 All Rights Reserved. 20
North American Printer Manufacturer Customer Case Study – OpenText GXS Trading Grid® for Excel Company Overview Business Issues Numerous trading partners around the world and they were looking for a way to automate 100% of their supplier processes Looking to provide a simple way to exchange business documents electronically with suppliers, logistics partners and retailers Solution Deployed Trading Grid for Excel was deployed to simplify the exchange of EDI This company is one of the world‟s leading providers of printing and office equipment solutions. Operating across all major markets around the world they had 2012 revenues of $3.8B and 13,200 employees, 73% of which are based outside North America. This company also acts as an OEM to other companies such as Dell & IBM. related documents with their trading partners OpenText GXS creates and hosts all document templates thus ensuring all TPs have access to the latest business templates Business Benefits Obtained Provided 100% enablement, especially with their trading partners located in ASPAC who have very limited ICT and B2B skills Information now flows much more quickly across their enterprise and there was a significant reduction in data entry related errors ASNs are delivered as EDI ASNs which in turn provided improved visibility of global shipments OpenText Confidential. ©2014 All Rights Reserved. 21
North American Semi-Conductor Manuf. Customer Case Study – OpenText GXS Managed Services Company Overview Business Issues The company was keen to find a way to differentiate itself in what is regarded as a highly commoditised market Needed to find a way of improving the ease, quality, speed and processing costs of its business transactions Needed to simplify connectivity with their global customers who on average used three different types of connectivity This company is one of the world‟s leading providers of power semiconductor devices. Originally divested from Motorola, this company now maintains a portfolio of more than 15,000 devices from their HQ in Phoenix, Arizona. They have revenues of nearly $2.9billion in 2012 and have more than 19,000 employees. Solution Deployed Managed Services was deployed to mediate between the company and its TPs using traditional EDI and RosettaNet The new platform helped to simplify on-boarding of new trading partners and to proactively check transactions for potential errors Business Benefits Obtained The company now manages just one interface to their new B2B platform rather than having to connect individually to 500 different TPs Provides a fully scalable platform which helps them adjust their B2B environment to meet the needs of the business OpenText Confidential. ©2014 All Rights Reserved. 22
European Semi-Conductor Manufacturer Customer Case Study – OpenText GXS Trading Grid Messaging Service Company Overview Business Issues This company‟s main business challenge is linked to the cyclical nature of the semi-conductor industry where a business cycle can last between three to five years Needed to manage inventory levels whilst maintaining service levels and keeping control of all related costs. Needed to ensure B2B stability during each business cycle This company is one of the leading semiconductor suppliers to the automotive sector. Headquartered near Munich in Germany, this company operates in all the major markets around the world. This company has 28 R&D locations, with more than 26,000 employees and 2012 revenues of nearly $5.3billion. Solution Deployed Trading Grid Messaging Service was deployed to on-board over 500 trading partners and ensure that 99% of EDI traffic was running across this new platform The volume of data being exchanged varies between 200MB and 350MB each month Business Benefits Obtained OpenText GXS provides a single, stable and secure B2B platform to allow this company to work with their global network of TPs B2B has allowed this company to optimise and improve manual business processes OpenText Confidential. ©2014 All Rights Reserved. 23
European Industrial Equipment Manuf. Customer Case Study – OpenText GXS Managed Services Company Overview Business Issues Extensive mergers and acquisitions had seen the need to consolidate numerous EDI platforms and back office business systems Needed to improve end to end visibility and tracking of business transactions and support for multiple languages/document types Solution Deployed Managed Services was deployed to help consolidate multiple EDI This company is one of the world‟s largest producers of construction and agricultural equipment. Formed from a merger of several large industrial companies, this company has 33,800 employees, operating across 170 dealers and 37 manufacturing plants around the world. In 2012 they had just over $20billion revenue platforms on to one, seamless global B2B platform OpenText GXS provided full integration to a new Oracle based Transport Management System and SAP based ERP environments Managed the global on-boarding of existing and new suppliers Business Benefits Obtained Provided scalable, flexible resource to support this company‟s global B2B activities across multiple countries, supporting many standards Support for ASNs and e-Invoicing helped to improve visibility of transactions and payment to its suppliers around the world OpenText Confidential. ©2014 All Rights Reserved. 25
European Home Appliance Manufacturer Customer Case Study – Trading Grid Messaging Service Company Overview Business Issues This company was already an OpenText GXS customer but numerous acquisitions had led to a need to consolidate multiple EDI platforms Their goal was to try and consolidate all EDI platforms on to a single platform that could be used across their European operations Solution Deployed Trading Grid Messaging Service was deployed to consolidate multiple, This European based company manufactures over 15million home appliances each year. The company has 17,000 employees working across 17 production facilities across Europe and China. They also have 24 commercial branches. The company sells products across three main brands. „national‟ based, EDI platforms on to one common platform New platform is used to send orders, invoices and delivery notes to their retailers, online stores and catalogue companies. Estimated that the new platform exchanges in excess of 100,000 documents a year Business Benefits Obtained Consolidation onto Trading Grid has led to improved performance, efficiency and cost savings for all business transactions The new B2B environment offers a flexible platform that allows this company to onboard new trading partners in regions such as Eastern Europe, in a much shorter time than before OpenText Confidential. ©2014 All Rights Reserved. 26
Japanese Engine Manufacturer Customer Case Study – OpenText GXS Active Logistics Company Overview Business Issues • Needed to improve customer satisfaction levels amongst their network of 26 overseas dealers and end users • They lacked the ability to track precise delivery of parts which prevented the company from executing customer supply schedules Solution Deployed • This company deployed Active Logistics to gain real time insights This company is one of the world‟s leading producers of industrial engines for agricultural equipment, marine products, energy systems and construction equipment. They have 3,300 employees and export their engines all over the world from their HQ based in Osaka, Japan. into global logistics operations from Japan to their dealers • OpenText GXS were chosen due to three specific criteria, global reach, extensive access to a network of logistics providers and EDI expertise. Only vendor to meet all of these criteria Business Benefits Obtained • Solution was implemented very quickly due to number of existing pre-configured connections to logistics and shipping providers • As a result, parts are now shipped to dealers in a timely manner, leading to improved customer satisfaction in a short period of time OpenText Confidential. ©2014 All Rights Reserved. 27
European CPG Company Customer Case Study – OpenText GXS Managed Services Company Overview Business Issues This company had extensive global expansion plans and they had to find a way to consolidate numerous EDI gateways At the same time they had to manage the global roll out of a new SAP implementation and had limited resources to undertake both projects Solution Deployed Proposed a holistic solution based on Managed Services with trading This company is made up of a number of manufacturing companies and are active in three strategic areas: home care, personal care, and adhesives/sealants/surface treatment. Based in Germany, this company has revenues of $20billion and has 47,800 employees across multiple locations around the world. partner connectivity supported by TGMS (AS2 and OFTP) OpenText GXS manages the worldwide EDI business transactions for this company‟s global network of automotive and retail based trading partners Business Benefits Obtained This company has undertaken an extensive consolidation exercise and this has led to a significant cost reduction across their business Outsourcing the management of their B2B infrastructure allowed this company‟s internal IT resources to focus on their global SAP roll out OpenText Confidential. ©2014 All Rights Reserved. 29
European Chocolate Manufacturer Customer Case Study – GXS Managed Services Company Overview Business Issues This company was divested in 2007 for $850 million and is now owned by one of Turkey‟s largest consumer products goods manufacturers Shared their former owner‟s B2B systems for a period of time, however financial penalties were imposed after an agreed date Solution Deployed This company has grown to become one of the world‟s leading producers of quality Belgium chocolates. Their chocolates are distributed in over 80 countries around the world, with over 600 boutiques in North America alone. This company has annual revenues of around $600 million a year. Managed Services was deployed to help consolidate 150 maps down to 55 new maps Their new B2B environment provided support for 100 trading partners across 80 countries around the world Business Benefits Obtained Map consolidation project helped to significantly reduce the complexity of their global B2B environment Managed Services enables this company to provide much better support to their global network of trading partners Improved support for global B2B standards allows this company to work with customers anywhere in the world OpenText Confidential. ©2014 All Rights Reserved. 30
North American Energy Company Customer Case Study – OpenText GXS Managed Services Company Overview Business Issues Needed to automate paper based business transactions Logistics data was of poor quality and there was no process in place to integrate to feed logistics information into their TMS This company was not able to use all functionality of its Transport Management System, no LKPI, no tracking of 3PLs and limited visibility Solution Deployed One of the world‟s leading suppliers of power generation and energy delivery technologies. They have installed 10,000 gas, 5,500 wind and 3,600 hydro turbines across 120 countries of the world. Group company has 82,000 employees and saw revenues of $37billion in 2010 Managed Services looks after their global EDI infrastructure Allowed the automation of key business documents eg POs, ASNs and invoices. Also processes forecast documents with their supply base Active Logistics was also deployed to monitor inbound shipments and monitoring performance of 3PL carriers Business Benefits Obtained Removed extensive amounts of paper and automated many different business processes across their business Improved accuracy of logistics information entering TMS and DQM tools improved speed, accuracy and quality of data OpenText Confidential. ©2014 All Rights Reserved. 31
German 3PL Provider Customer Case Study – OpenText GXS Enterprise Gateway Company Overview Business Issues Needed to improve visibility of B2B transactions flowing across their global supply chain Requirement to upgrade their core B2B platform to transform from a technical infrastructure in to a global visibility engine Solution Deployed Enterprise Gateway and Trading Grid are used to manage 50 million This company is one of the largest logistics companies in the world, having 275,000 employees working across 220 countries. Owned by the German company Deutsche Post, this company operates under four specialised divisions, Express, Global Freight Forwarding, Supply Chain and mail related services. transactions per month This company uses the new platform to monitor end to end key performance indicators. Offer an SLA of 120 seconds for EDI messages to be acknowledged, if longer then customers can switch providers Business Benefits Obtained Customer satisfaction and transaction visibility levels have significantly improved since they upgraded their B2B platform Trading Grid offers a scalable, future proof environment so as business needs change, their B2B platform can be updated too OpenText Confidential. ©2014 All Rights Reserved. 32
International Mailing Company Customer Case Study – OpenText GXS Managed Services Company Overview Business Issues Needed to improve global trading partner connectivity Wanted to speed up the delivery payments between postal services and provide electronic confirmation of delivery of postal bags Needed a platform that would integrate with their new RFID system Solution Deployed This company‟s trading partners are connected to Trading Grid to This company was established in 1989 to promote cooperation and interoperability between mail service providers around the world. This company helps to develop best practices and communication technologies to define the strategic direction of the global postal industry. provide global connectivity Trading Grid processes 40,000 RFID and tracking messages per day for this company , rising to a peak of 80,000 messages a day during Xmas Trading Grid tracks 35million mail bags and mail trays each year Business Benefits Obtained Using Trading Grid, this company is now able to expand their service to any country around the world OpenText GXS effectively insulates this company from the various B2B technologies and protocols used around the world OpenText Confidential. ©2014 All Rights Reserved. 33
European Airline Catering Provider Customer Case Study – OpenText GXS Managed Services & IWF Company Overview Business Issues Needed to implement electronic trading with key suppliers & retailers This company had limited internal EDI resources to undertake project Needed to implement B2B tools to allow their smallest trading partners to be able to exchange documents electronically with them Solution Deployed Managed Services was deployed to manage on-boarding and This company is one of the world‟s leading providers of catering services to the airline industry. They operate a number of direct and joint venture catering operations at major airports around the world. This company had $3.4billion in revenue in 2012 and has over 30,000 employees around the world. connectivity requirements for global trading partners Many trading partners were on-boarded to Trading Grid, a number of direct and AS2 internet based connections were also set up Intelligent Web Forms was deployed to allow the exchange of B2B information via web forms with their smallest trading partners Business Benefits Obtained Managed Services provided key B2B resources to allow an entirely new B2B infrastructure to be established IWF allowed this company to implement a quick to deploy, easy to maintain, web form based electronic trading platform OpenText Confidential. ©2014 All Rights Reserved. 34
Entertainment & Communications Provider Customer Case Study – OpenText GXS Active Community Company Overview Business Issues In 2010 this company embarked on a 100% paperless program to boost productivity and increase visibility into their supply chain They work with over 100,000 vendors and relied on phone calls and exchange of emails to try and keep contact information up to date Solution Deployed This company is one of the world‟s leading providers of entertainment, information and communications products and services. It is the largest cable company and third largest telephone provider in the US. Headquartered in Philadelphia, this company has revenues of $63billion and nearly 129,000 global employees. Active Community was deployed to assist with this company‟s vendor registration process, which averaged 100 vendors per day Registration information is now automatically fed into Oracle and regulatory documents are now submitted as part of the enrolment process Business Benefits Obtained Enables vendors to do self-service information management without providing vendor access to their Oracle system Significant reductions in vendor management costs and on-boarding time with improved management of compliance related issues OpenText Confidential. ©2014 All Rights Reserved. 36
Multi-National Retailer Customer Case Study – OpenText GXS Active Community Company Overview Business Issues Struggling to manage day to day mass communications with their thousands of global trading partners Needed to streamline and automate the on-boarding and registering of new suppliers which had traditionally taken between 30 to 60 days Solution Deployed This retailer is a UK based multinational grocery and general merchandise retailer. The company has over 530,000 employees and stores across 12 countries with annual revenues of nearly $65billion. They have over 3,100 stores operating across six different types of outlet, from small shops to large super markets. Active Community was deployed to help improve this company‟s supplier on-boarding process during the implementation of a new procure to pay system The company uploaded their existing supplier database to the new platform and the on-boarding team helped to acquire missing data Business Benefits Obtained Provided a 50% reduction in supplier on-boarding times and offered a holistic view of all supplier related information Provides a simple way to send out mass communications as well as obtain full traceability of all supplier related interactions OpenText Confidential. ©2014 All Rights Reserved. 37
Distributor of Medical Supplies Customer Case Study – OpenText GXS Active Community Company Overview Business Issues Constant challenge to on-board new suppliers and improve day to day communication/collaboration with their trading partners Needed to constantly improve productivity and introduce automation solutions that could contribute towards increased profitability Solution Deployed This Fortune 500 company is a leading provider of distribution and supply chain management services to healthcare providers and suppliers of medical and surgical products. With revenues of $7billion and 4,600 employees this company serve 4,500 healthcare customers through 55 distribution centres in the US. Active Community was deployed following the acquisition of another business which highlighted the need for rapid on-boarding The solution was deployed across several internal departments to provide a centralised approach to managing supplier information Business Benefits Obtained Following deployment, data accuracy was improved by 98% and the company could communicate to multiple contacts in seconds Centralised approach to managing contact information allows 3,000 of their contacts to maintain their own information directly. The solution offers secure document sharing & full traceability of comms OpenText Confidential. ©2014 All Rights Reserved. 38
Leading Global Bank Customer Case Study – OpenText GXS Active Community Company Overview Business Issues Following a recent acquisition this bank had to migrate 10,000 treasury management customers across to their own infrastructure Information about clients was held in many disparate business systems and had to be transferred within a very tight timeframe Solution Deployed This company is one of the leading banks in the world with 900 branches serving more than seven million customers. The bank has made many acquisitions over the last few years, primarily focussing on financial institutions in North America. The bank has revenues of $14billion and has nearly 50,000 employees. Active Community was deployed to help identify and validate the clients and relevant services to be migrated across Comprehensive migration plan was invoked to move „waves‟ of clients across based on service usage and geography Business Benefits Obtained Phased migration helped to improve client satisfaction whilst ensuring implementation errors were eliminated and client communications streamlined Cloud based nature of the platform helped to remove the technical complexity of onboarding so many clients in a short timeframe OpenText Confidential. ©2014 All Rights Reserved. 39
Global Manufacturer Customer Case Study – GXS Managed Services Company Overview Business Issues Text Picture Solution Deployed Text Text Business Benefits Obtained Text OpenText Confidential. ©2014 All Rights Reserved. 41
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