B2 b ecommerce with capitol wholesale

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Information about B2 b ecommerce with capitol wholesale

Published on July 24, 2014

Author: factorywebsolutions

Source: slideshare.net

Description

FactoryWeb speaks with Dan Robison from Capitol Wholesale Fence to discuss how he has streamlined his operations by allowing his dealers to purchase his fence directly online while automatically updating his SYSPRO ERP and inventory managment system.

B2B eCommerce with Capitol Wholesale Fence Travis Mariea Director of Business Development FactoryWeb travis@factorywebsolutions.com Dan Robinson Chief Financial Officer Capitol Wholesale Fence

Special Guest - Dan Robinson ● 40 years of experience working for Capitol Wholesale ● B2B ordering system - streaming back end operations About Capitol Wholesale Fence ● Began in 1965 ● Build fences for just about anything - from a backyard fence to jail fencing ● Wholesale distributor of quality fence materials - ornamental, chain-link, vinyl, steel, wood, and much more. ● Locations: Nashville & Chattanooga, TN, Lexington, KY, & Laurel Hill, NC This Podcast

Customers & Orders Who are your customers? ● 95% - fence contractors ● Sell to the public - do not advertise ● Core commercial customers - large projects ● New customers - residential fencing How do customers order from you? ● B2B order portal - very usable feature ● Can still fax, email, and phone in orders “Younger members of companies are the ones using this feature.” (Dan)

Syspro & Tracking Syspro - User Friendly ● Streamlined - no conflict ● Commercient feeds into Syspro automatically “Everything operates through Syspro, happens almost instantaneously.” (Dan) Tracking Orders ● As soon as order is submitted - Capitol is notified ● As soon as quotes are submitted - Capitol is notified

Ordering Process Fool Proof Ordering Process ● Online Configurator tells you everything needed for your project ● Saves time + saves customers from missing any items ● Not only helps customers but helps Capitol Wholesale ● Great example of technology creating better service for your customers “We don’t make mistakes with this system.” (Dan)

Last Piece of Advice ● Be patient when first converting to Syspro - give it 6 months to a year ● Witness a huge difference when using Syspro ● Initiate the push of using Syspro with customers “When we first converted, we would call up customers and actually walk them through the process.” (Dan)

Contact Us factorywebsolutions.com/podcast For more information about Dan, SYSPRO, and his ERP Implementation Have a question or comment? Submit a voice message and we’ll play it on the show Want to be a special guest? Send us an email podcast@factorywebsolutions.com Travis Mariea Director of Business Development FactoryWeb travis@factorywebsolutions.com

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