Published on July 24, 2014
B2B eCommerce with Capitol Wholesale Fence Travis Mariea Director of Business Development FactoryWeb email@example.com Dan Robinson Chief Financial Officer Capitol Wholesale Fence
Special Guest - Dan Robinson ● 40 years of experience working for Capitol Wholesale ● B2B ordering system - streaming back end operations About Capitol Wholesale Fence ● Began in 1965 ● Build fences for just about anything - from a backyard fence to jail fencing ● Wholesale distributor of quality fence materials - ornamental, chain-link, vinyl, steel, wood, and much more. ● Locations: Nashville & Chattanooga, TN, Lexington, KY, & Laurel Hill, NC This Podcast
Customers & Orders Who are your customers? ● 95% - fence contractors ● Sell to the public - do not advertise ● Core commercial customers - large projects ● New customers - residential fencing How do customers order from you? ● B2B order portal - very usable feature ● Can still fax, email, and phone in orders “Younger members of companies are the ones using this feature.” (Dan)
Syspro & Tracking Syspro - User Friendly ● Streamlined - no conflict ● Commercient feeds into Syspro automatically “Everything operates through Syspro, happens almost instantaneously.” (Dan) Tracking Orders ● As soon as order is submitted - Capitol is notified ● As soon as quotes are submitted - Capitol is notified
Ordering Process Fool Proof Ordering Process ● Online Configurator tells you everything needed for your project ● Saves time + saves customers from missing any items ● Not only helps customers but helps Capitol Wholesale ● Great example of technology creating better service for your customers “We don’t make mistakes with this system.” (Dan)
Last Piece of Advice ● Be patient when first converting to Syspro - give it 6 months to a year ● Witness a huge difference when using Syspro ● Initiate the push of using Syspro with customers “When we first converted, we would call up customers and actually walk them through the process.” (Dan)
Contact Us factorywebsolutions.com/podcast For more information about Dan, SYSPRO, and his ERP Implementation Have a question or comment? Submit a voice message and we’ll play it on the show Want to be a special guest? Send us an email firstname.lastname@example.org Travis Mariea Director of Business Development FactoryWeb email@example.com
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