Published on December 24, 2013
Avoiding chaos on the mobile transformation journey Barriers to true mobile transformation 1 © 2013 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL
HIGHLIGHTS Avoiding chaos on the mobile transformation journeyBarriers to a true mobile transformation The growth of smart phones and tablets has led to a surge in the demand for mobile access to business data, processes, tools and communication Today, inconsistent user experience is impacting customer satisfaction along with performance and scalability issues. That is the unfortunate reality 2 © 2013 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL
Introduction Put bluntly, the mobile landscape is in disarray within large enterprises • • Vendors for the mobile applications are different; infrastructure is mixed; and there is a lack of common standards • 3 Many of the early and well-intentioned mobile initiatives taken by independent lines of business –Sales, Marketing, HR, Operations, Supply Chain, etc. –have resulted in chaos With mobility becoming the backbone of an enterprise, the CoE and the CMIO should be chartered with the creation and implementation of a cohesive, standardized and integrated enterprise-wide mobility strategy © 2013 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL
Understanding the chaos Businesses need to bring focus to creating and governing their global mobile strategy, innovation around mobile technologies and processes, infrastructure, assets and operations Creating a way to do this requires an understanding of the seven key hurdles that have led to the chaos and handicapped most businesses: Apps rolled out on multiple mobile platforms Multiple development tools and frameworks deployed to build mobile apps Adoption of multiple middleware and frameworks 4 More than one Mobile Device Management (MDM) platform in use Creation of siloed back-end systems, infrastructure and tactical web services Inadequate attention to security Partnerships built with several vendors of mobile technology © 2013 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL
An Imperative: The Mobile Center of Excellence Organizations need to think of creating the role of a Chief Mobility Innovation Officer (CMIO) under the CIO - to define mobile strategy, implement it and deliver ROI To assist the CMIO, it is advisable to set up three relevant & distinct support groups: Strategy and Architecture Group whose role should be to: • • • • • 5 Define the charter of the CoE Define mobile strategy, policies and guidelines Re-architect existing IT systems (apps, network, security, database) to enable mobile compatibility Socializing CoE with LoB stakeholders Process Innovation Group whose role should be to: • • • Engage with LoB stakeholders to understand process change Work with cross-functional teams to implement new process change Drive enterprise-wide collaboration for process innovation © 2013 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Integrated Solution Group whose role should be to: • Evaluate solutions (prepackaged vs custom developed) • Evaluate MDM, MEAP • Finalize mobile solutions based on business need
Faster go to market- Engaging with a Partner A strategic mobility partner is the key to success. The strongest ally of the CMIO in this endeavor will be a competent strategic mobility partner who ensures that the vision and goals of the CoE are implemented • • The partnership should also extend to include rapid prototyping with reusable components for faster go-to-market and to keep costs under control • 6 Typically, the partner should be involved with creating the strategy which is driven by business process transformation, prioritizing application development as well as technology evaluation and standardization The partner could also be made responsible for implementing security processes, integrating back-end services, supporting (and provisioning) enterprise mobile infrastructure and providing and deploying tools for testing, validation and certification © 2013 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL
Conclusion The benefits of a Mobile CoE combined with a strategic mobility partner are self-evident. The approach immediately brings structure to the enterprise mobility strategy. Above all, the approach brings efficiency to mobile investments, reduces chaos and helps to measurably improve ROI. This will help enterprises to achieve business benefits 7 © 2013 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL
For more details please visit the link below: http://www.wipro.com/Documents/avoiding-chaos-on-the-mobiletransformation-journey.pdf 8 © 2013 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL
About Wipro Wipro Ltd. (NYSE:WIT) is a leading Information Technology, Consulting and Outsourcing company that delivers solutions to enable its clients do business better. Wipro delivers winning business outcomes through its deep industry experience and a 360 degree view of "Business through Technology"; helping clients create successful and adaptive businesses. A company recognized globally for its comprehensive portfolio of services, a practitioner's approach to delivering innovation and an organization wide commitment to sustainability; Wipro has over 140,000 employees and clients across 61 countries. For more information, please visit www.wipro.com . 9 © 2013 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL
Thank You ©Wipro Limited, 2013. All rights reserved. For more information visit www.wipro.com No part of this document may be reproduced in whole or in part without the written permission of the authors. Wipro is not liable for any business outcome based on the views presented in this document. For specific implementation clients should take advise from their client engagement manager. 10 © 2013 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL
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