atos maxwell jamescfh

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Published on May 2, 2008

Author: Ulisse

Source: authorstream.com

Overview:  Overview James Maxwell Senior Service Manager Atos Origin Global:  Atos Origin Global Atos Origin is an international information technology services company. Its business is turning client vision into results through the application of consulting, systems integration and managed operations. The company’s annual revenues are more than EUR 5 billion and it employs over 46,000 people in 40 countries. Atos Origin is the Worldwide Information Technology Partner for the Olympic Games and has a client base of international blue-chip companies across all sectors. Atos Origin UK:  Atos Origin UK Atos Origin UK employs 7000 people Key Clients include Department of Health Department of Work and Pensions Vehicle and Operator Services Agency Key Connecting for Health Service Locations Andover Birmingham Crewe Nottingham Atos Origin UK Service Desk:  Atos Origin UK Service Desk 210 Service Agents covering the ITIL disciplines of Incident, Problem and Change Handles in excess of 1M contacts per annum Handles circa 2,500 Connecting For Health contacts per month Currently migrating to a new tool set – CA USD Service Desk Performance:  Service Desk Performance Service Desk Performance:  Service Desk Performance E-2-E Challenge:  E-2-E Challenge Promote knowledge as far up the chain as possible Be as explicit as possible when completing a Triage form Keep our dialogue going

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