Published on March 13, 2014
Copyright © 2012: Derek Hendrikz Consulting Partner: a person who has the relationship of a partner with you within the organisation. Advocate: a person who actively recommends you to others, who does your marketing for you. Supporter: a person who likes your organisation, but only supports you passively. Client: a person who has done business with you on a repeat basis but may be negative, or at best neutral, towards your organisation. Purchaser / Networking Liaison: a person who has done business just once with your organisation / benefitted you once. Prospect: a person whom you believe may be persuaded to do business / network with you.
(1) Prospect •What will we both get? •How much investment? •What adaptations? •What learning? •Trust? (2) Exploratory •Investment for time for learning & distance reduction •No routines or commitment. (3) Development •Intensive mutual learning. •Building trust through investment & informal adaptation. (4) Commitment •Routine & Institutionalisation. (5) Ultimate Partnership •Advocates for your cause. •Minimum maintenance. Copyright © 2012: Derek Hendrikz Consulting
Copyright © 2012: Derek Hendrikz Consulting
Characteristics Weight Strategy 1 XYZ 8 S1 2 XYZ 18 S1 3 XYZ 27 S1 4 XYZ 35 S8 5 XYZ 10 S2 6 XYZ 20 S2 7 XYZ 30 S2 8 XYZ 35 S9 9 XYZ 5 S10 10 XYZ 5 S4 11 XYZ 10 S5 12 XYZ 5 S6 13 XYZ 5 S7 Copyright © 2012: Derek Hendrikz Consulting
Assessing Risk in Networking Risk (Increase Communication Profound Networking Action Needed Average Networking Action Needed (Increase Contingency Financial Impact Slight Networking Action Needed Copyright © 2012: Derek Hendrikz Consulting
Derek Hendrikz www.derekhendrikz.com
Derek Hendrikz Consulting Presents: Customer Relationship Management (CRM) About the workshop: ... Assessing Customer Loyalty . Becoming customer driven .
Derek Hendrikz defines Customer Relationship Management(CRM) ... Customer Photo Galleries
Derek Hendrikz Consulting A Training ... assessing business culture ... Vision 2000 Focus your business to incorporate sound strategies to ensure customer ...
A listing of Business Consulting websites in ... Focus your business to incorporate sound strategies to ensure customer loyalty and ... Derek Hendrikz ...
Customer Operations, Customer Experience and Customer Excellence at Millennium1 Solutions, Customer Care, Customer Experience and Customer... Education
Browse By Year: 2011. Up a level: ... (2011) Current state of the application of infrared optical methods for assessing articular cartilage. ...
Baroni, Alice (Maria) & Aguiar, Leonel (2011) Narratives of the 'everyday' in Rio de Janeiro's favelas : the construction of alternative news values by ...