ArriolaCV_Restaurant Manager

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Information about ArriolaCV_Restaurant Manager

Published on March 14, 2016

Author: marubeni1415


1. Ma. Marubeni B. Arriola Home Address: 439 Brgy. Bawi, Padre Garcia, Batangas Manila Address: N. Domingo St. San Juan City, Manila Mobile No. +639235459887 Email Address: Work Objective: To be able to work in a company and apply the knowledge and the new techniques from various studies and experiences. Operations/ Marketing Management / Business Administration /Customer Service/ Sales Work Experiences Mang Inasal Restaurant Philippines Restaurant Manager January 10 2012 to Present Mang Inasal Agora Branch N. Domingo St. Brgy Pedro Cruz, San Juan, Manila Direct Report to: Area Manager and Franchisee Highlights: • Total Quality Manager • Food Safety and Pollution Control Manager • Cash Control and Admin • Marketing In-Charge • Crew Training Program In-Charge • Works for the satisfaction of the customer. • Monitor budgets and payroll records, and review financial transactions in order to ensure that expenditures are authorized and budgeted. • Investigate and resolve complaints regarding food quality, service, or accommodations. • Schedule staff hours and assign duties. • Test cooked food by tasting and smelling it in order to ensure palatability and flavor conformity. • Schedule and receive food and beverage deliveries, checking delivery contents in order to verify product quality and quantity. • Monitor food preparation methods, portion sizes, and garnishing and presentation of food in order Resume Data_Ma. Marubeni B. Arriola 1 of 3

2. to ensure that food is prepared and presented in an acceptable manner Easy Trip Services Corporation Customer Service Officer March 7, 2011 to December 2011 Customer Relations Management Marketing Department Unit 701 City State Center, Shaw Blvd., Pasig City Direct Report to: Customer Relations Head Highlights: • Handle inbound calls to assist and response to customer’s queries and complaints • Assist in customer relations research and development programs. • Ensure that the data entered into the Account Management System is in accordance with the procedures outline by the company. • Manage and analyze reports generated by the Accounts Management System to help planning customer standards. Profile Born on April 28, 1990 in Parañaque, Medical Center. 26 years old, single and eldest in the family. Knowledgeable on MS Office (Word, Excel and PowerPoint). Skills in dealing with the public; knowledge of and proven ability to apply customer service techniques when needed. Ability to work calmly under pressure. Communicates powerfully and prolifically, exhibit technical and professional expertise, a leader that develop others, build relationships, innovate and deliver results. Willing to undergo trainings if necessary. Team player, highly motivated, optimistic, self driven, result oriented. Honest, trustworthy and God-fearing person. Education De La Salle College B.S. in Business Administration Lipa City, Batangas Major in Marketing Management 2007 to 2011 Resume Data_Ma. Marubeni B. Arriola 2 of 3

3. Seminars Attended  Systematic Managerial Analysis June 22-24, 2015  Profit and Loss / Inventory Management and Control May 12-13, 2015  Service Image Integration April 27-28, 2015  The 7 Habits of Highly Effective People (Signature Program) Franklin Covey March 4-6, 2015  Values Integration and Enhancement Workshop December 2014 Character references available upon request. I hereby certify that the above information are true and correct to the best of my knowledge and belief. ___________________ Ma. Marubeni B. Arriola Resume Data_Ma. Marubeni B. Arriola 3 of 3

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