Annie Muller, PMP Resume 2014

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Information about Annie Muller, PMP Resume 2014
Business & Mgmt

Published on February 4, 2014

Author: ANNIEMULLERPMPCNA

Source: slideshare.net

Description

Resume

Annie Muller, PMP 847 312 8445 amvimuller@yahoo.com http://www.linkedin.com/in/annievmuller Schaumburg, Illinois 60159 PROFESSIONAL SUMMARY Over 15 years leadership, consulting, technical and business experiences in multiple vertical markets including but not limited to banking, manufacturing, pharmaceutical, entertainment, healthcare, patient care, life and healthcare insurance retail, process improvements, project initiatives and risk management. Experiences that show multi-dimensional approach to organizational opportunities and challenges. ACCOMPLISHMENTS • • • • • • • • • • • PMP Certified Project Manager 15+ years of global experiences in consulting, project management, technology, leadership, IT audit and governance Industry experiences in Consulting, Banking, Manufacturing, Retail, Pharmaceutical, Healthcare, Insurance (Life, Health, Property and Casualty Reinsurance), Education, Vehicle Leasing, Utility companies with global and nationwide presence, $5mil - $50 billion revenue, 300-200,000 employees Project managed initiatives with budget ranging from $100,000 to $15 million Technology and business initiatives for multiple industries: infrastructure, application, data center consolidations, VMWare migrations, upgrades and implementations ranging in complexity and size. Merger/Acquisition technology initiatives: banking, retail, and insurance companies SAP Data Refresh Strategy that resulted in $30 mil savings & risk mitigation for Abbott Project Manager for Project Server 2005 Configuration and Unit Testing Sarbanes-Oxley leadership, business and audit experiences for Littelfuse, ABN-Amro LaSalle Bank, Hartmarx, Tribune Companies Six Sigma 75% defect reduction & ROI at Eddie Bauer & Spiegel: Reduction of defects in IT helpdesk incidents over 3 years (from 300 to 75 weekly incidents) as part of process and technology improvements. Scrum/Agile-centric experiences in software development for insurance companies. Managing and programming POS proprietary software application-Conseco and American Chambers Life and Health Insurance Company. SKILLS • • • • • • • • • • Business/IT Strategy Planning and Project Prioritization Project Task and Schedule Management Project Team and Resource Management including near-sourcing and offshore resourcing Customer Relationship Management Budget and Cost Management Software Quality and Testing Management Risk Management and Resolution PMO Governance, PMO startups, Six Sigma, ITIL v2.0 Compliance: SOX(Sarbanes-Oxley), PCI, FFIEC, ISO • • • • • • • • • • Vendor and Contract Management Implementation and Configuration Management Agile-like experiences in insurance companies BI/Data warehousing and mining development Microsoft Products – Project Server, Office Suite, Sharepoint SAP VMWare, Citrix CA/Clarity, Aries, Aldea SQL, Perl, VB/VBA Installshield, Oracle

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Annie Muller, PMP 847 312 8445 Page 3 amvimuller@yahoo.com http://www.linkedin.com/in/annievmuller Employment History – Details May 2013- Present Client Projects Consultant, Technology & Business Project Management May 2013 – September 2013 Technology Audit Project, Horace Mann, Insurance, Springfield, IL Goal of the project assignment is to staff augment for technology and management expertise in performing technology audit planning, process reviews, testing, and assessment of the organizations technologies as it pertains to their key financial systems for the following objectives: • Assisting the organization in maturing and improving their compliance strategy • Technology operational effectiveness of network infrastructure, security, data center, applications, databases, business continuity and disaster recovery • Re-align and integrate audit approach for multiple compliance initiatives using Cobit 4.1, SOC-1, Sox Section 404, PCI and vulnerability testing frameworks. • Collaborate with various internal (IT Operations, IT Security, Governance, Business areas, HR, and senior management) and external partners(Deloitte, KPMG, Crowe Horwath) to implement the audit plans and complete testing for the organization. • Perform substantive testing, analysis and independent assessment with recommended solutions. May, 2011 – April 2013 Volunteer: IT/PMO Leader, Technical Writer, and Missionary • Volunteer leader for AITP Association of Information Technology Professionals as PMO Chair • Freelance Technical Writer for Modern Government publication on Crisis Management, Disaster Recovery and the value of the PMO • Pursued C N A medical certification for medical volunteer work and employment for various agencies • Volunteered as a missionary for an orphanage in Baja Mexico 2006-2011 Consultant, Technology & Business Project Management Client Projects • September 2010-April 5, 2011 Amcol, Project Consultant and Advisor Nationwide PC Refresh deployment efforts using internal and near sourcing resources. • 5/17/2010- 07/15/2010 - Experts IT Consulting -HP/Hewlett-Packard, Technology Project Manager Consultant Provide project management consulting services for ExpertsIT (Florida) client – HP/American Express. Multiple data center projects for HP located in U.S. and Argentina using virtual team matrix – data center remediation, build outs, decommissioning. Project Management Tools – Clarity, MS Project, MS Office suite, Aldea, Aries • 1/25/2010 – 3/31/ 2010 Project Manager, Consultant for Precise Solutions client-Abbott Laboratories Deliver a complex data refresh strategy in 2 months to provide the organization with improvements that resulted in concurrent, repeatable and sustainable execution capabilities to support 8 lines of business. • 04/10/2009 – 07/30/2009 Project Manager, Consultant for Robert Half Technology client - Touch Tunes, (www.touchtunes.com) Lead and facilitate 4 office moves and consolidations, vendor management, negotiate conflicts and work proposals, manage risk, build a temporary call center, and technology infrastructure modifications. An effort that resulted in $65,000 savings and future expansion readiness, budget approximately $150,000.

Annie Muller, PMP 847 312 8445 • amvimuller@yahoo.com Page 4 http://www.linkedin.com/in/annievmuller 08/11/2008 – 12/31/2008 Technical Project Manager Consultant for Genesis 10 client -Bank of America’s Enterprise Infrastructure Group Perform project and portfolio management rigor of the bank using integrated project management and Six Sigma disciplines and project management tools – Project Server, Clarity, Sharepoint, Office Suite. Managed multiple projects: o Technology projects - merger and acquisition projects between LaSalle and Bank of America – VMWare data center server & infrastructure consolidation, virtualization & migration of servers, and business projects with virtual teams. o Business project - wealth management migration projects with multiple work stream systems from LaSalle Bank to Bank of America technology landscapes. • 11/2006 – 05/2008 IT Global Project Manager & IT Governance Consultant for Griffin Solutions client - Littelfuse, Manufacturing Senior and strategic leadership contributions to Critical Thinking & IT Management philosophies in Crisis Management, Six Sigma, IT Governance and Project Management Strategy, Organizational Development, and Top-Down and Bottoms-up global implementation of organizational initiatives. Program management oversight to technology & business portfolio of projects. • 07/2006 – 10/2006 Technical Consultant for Solomon Edwards Consulting for client-ABN Amro-LaSalle Bank Compliance Project: Multi-phased $5 million effort for over 100 internet applications. FFIEC (Federal Financial Institutions Examination Council): Authentication in an Internet Banking Environment risk assessment for ABN AMRO international banking services. Performed gathering technical security and application architecture information from various internal and external sources interacting at the executive, technical, and business user levels. 07/2005 – 07/2006 Corporate IT Audit Manager HARTMARX CORPORATION Retail Strategic planning and implementation of compliance initiatives across nine divisions that led to 20% compliance expense reduction on a $2.0m budget. Integration of project management discipline with CISSP framework, Cobit and COSO for testing. Managed 10 consultants, 6,000 hours of internal and external audit effort 01/2005 – 07/2005 IT Audit Consultant TRIBUNE COMPANY Media/Entertainment Assigned to manage audit and compliance efforts for divisions and subsidiaries of the company. Identify, assess and remediate compliance deficiencies in areas of network security, application development, change management, asset management, business continuity, disaster recovery at the O/S, application and database levels in an enterprise or decentralized and distributed systems. 06/2004 – 01/2005 IT Governance & Project Manager Consultant for Griffin Solutions client-Littelfuse Manufacturing Projects managed and delivered: • Initial Sarbanes-Oxley compliance initiative, end to end delivery of project – scope, execution, manage relationship and testing between internal and external resources – network engineers, helpdesk, Ernst & Young, Grant Thornton. Perform on site due diligence compliance testing and attestation of controls to a recently purchased company in Germany. • Initiated PMO startup. Provide assistance to the initial road-mapping of PMO and Governance startup. 06/2001 - 06/2004 Project Manager, Systems Analyst, SPIEGEL/EDDIE BAUER INC.- Downers Grove, IL Retail • • • Data center 200-300 server consolidation and relocation from Seattle Washington to Westmont, IL Achieved 75% Six Sigma defects reduction of 250-300 weekly recurring IT defects at level 2-3 helpdesk/incident reporting of technical issues for resolution as part of operational stabilization and IT restructuring. Multiple server upgrades and application migrations – operating systems, interactive voice response systems software application development, testing and implementation.

Annie Muller, PMP 847 312 8445 • • amvimuller@yahoo.com Page 5 http://www.linkedin.com/in/annievmuller Rotational responsibilities as part of matrixed resource initiative between projects, project leadership role, 24-7 Level 3 technical subject matter expert on key systems and applications, regression testing and QA. The rotational cross trained organization effectively reduced multiple role responsibilities, pre-empted succession planning that fostered greater collaboration towards technical and leadership growth. It also reduced cost and overhead as well as allowed for resource scaling and adaptability to economic demands. Recipient of employee recognition award for leadership and commitment to resolving a critical technical data issue that resulted in minimal disruption to the business. 08/2000 – 05/2001 Technical Consultant T.M. FLOYD CONSULTING SERVICES, INC., Rosemont, IL (Consulting Services) • Wheels Inc. project: Accounts payable and receivable application conversion to automate vendor payment feeds and customer leased vehicle charges. Design, analyze, code, test, document, and implement conversion. • American General Finance projects: Data migration programming project from due to a company purchase. Technical configuration remediation of a customized MAPI/Lotus Notes/Visual Basic. 03/1993 – 08/2000 Programmer Analyst and Technical Support for insurance companies focused on medical, life, and health insurance as well as property and casualty reinsurances. • • • Conseco American Chambers for Life Insurance Kemper Reinsurance Key Accomplishments: • • • • • • • • • • • Agile-like approach to software development releases of proprietary insurance product lines of business. Desktop and network support to business. Project lead, planning, and analysis of development projects Provide programming enhancements, application conversion, software regression testing and technical support of nationwide distributed software quoting tool Work closely with the marketing and actuarial business units to apply HIPAA insurance mandate, business requirements and software changes Successful disaster recovery in 48 hours on a key critical e-commerce web application Project Manager and programmer for on an HR/payroll application conversion project Provide support and system integration of e-commerce/web site (ViLink) that provide book of business updates to insurance agents Standardization and migration of desktops and workstations Software application network implementation, integration and testing of OneSource/AM Best Ratings software Technical/LAN Support, desktop application support, and training VOLUNTEER SERVICES Modern Government Publication - November 2012 – Present (http://www.moderngovt.com/issues/moderngovt-janfeb13.pdf) Technical Writer: Crisis Management, Disaster Recovery and the PMO© Wrote article for purpose of Modern Government January, 2013 publication on topic of Triangle Affair: Crisis Management, Disaster Recovery and the PMO© Willow Creek International Compassion and Justice Short term Mission Volunteer June 2011

Annie Muller, PMP 847 312 8445 Page 6 amvimuller@yahoo.com http://www.linkedin.com/in/annievmuller Worked with Willow Creek partners International Compassion and Justice by providing a team of 25 to an orphanage in Baja California, Mexico Illinois Worknet , Arlington Heights, IL 2009 to Present Volunteer Instructor We provide free community services to individuals in career transition through Job Search Workshops. Upon completion of the workshop, individuals take the tools and techniques they learned and apply them to their own needs. Illinois Worknet was awarded “Team Leader- 2010 Power Employment Workshops”. Association of Information Technology Professionals Chicagoland Chapter 2008 to Present Volunteer leader, co-chair and member of AITP (Association of Information Technology Professionals). We are responsible for visioning, implementing, and collaborating on relevant PMO strategies, practices as well as advocating our value add partnership roles to organizations in all industries. EDUCATION/PROFESSIONAL TRAINING BS - Computer Science DePaul University, Chicago, IL PMP Certification - Project Management Institute Scrum/Agile CompTIA Security+ Training MBA Bootcamp, Global Knowledge

Annie Muller, PMP 847 312 8445 Page 6 amvimuller@yahoo.com http://www.linkedin.com/in/annievmuller Worked with Willow Creek partners International Compassion and Justice by providing a team of 25 to an orphanage in Baja California, Mexico Illinois Worknet , Arlington Heights, IL 2009 to Present Volunteer Instructor We provide free community services to individuals in career transition through Job Search Workshops. Upon completion of the workshop, individuals take the tools and techniques they learned and apply them to their own needs. Illinois Worknet was awarded “Team Leader- 2010 Power Employment Workshops”. Association of Information Technology Professionals Chicagoland Chapter 2008 to Present Volunteer leader, co-chair and member of AITP (Association of Information Technology Professionals). We are responsible for visioning, implementing, and collaborating on relevant PMO strategies, practices as well as advocating our value add partnership roles to organizations in all industries. EDUCATION/PROFESSIONAL TRAINING BS - Computer Science DePaul University, Chicago, IL PMP Certification - Project Management Institute Scrum/Agile CompTIA Security+ Training MBA Bootcamp, Global Knowledge

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