Análisis de survey monkey...perience in the future.

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Information about Análisis de survey monkey...perience in the future.

Published on April 22, 2014

Author: enkar82

Source: slideshare.net

42,86% 3 28,57% 2 28,57% 2 P2 Mark our hotel you recent stayed: Respondido: 7 Omitido: 0 Total 7 Please rate your overall satisfaction with your most recent stay at this hotel: Respondido: 7 Omitido: 0 - Conil Beach Hotel - Conil Cottage - The Great Hotel 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Opciones de respuesta – Respuestas – - Conil Beach Hotel– - Conil Cottage– - The Great Hotel– DescargarPersonalizar

28,57% 2 57,14% 4 14,29% 1 0,00% 0 0,00% 0 P3 Total 7 Thinking about your overall experience at this hotel, how would you rate the value you received for the cost of your stay? Respondido: 7 Omitido: 0 Very Satisfied Somewhat Satisfied Neither Somewhat Dissatisfied Very Dissatisfied 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Opciones de respuesta – Respuestas – Very Satisfied– Somewhat Satisfied– Neither– Somewhat Dissatisfied– Very Dissatisfied– DescargarPersonalizar

0,00% 0 0,00% 0 42,86% 3 57,14% 4 0,00% 0 0,00% 0 P4 Total 7 About the Guest Room and Room Furnishings: Respondido: 7 Omitido: 0 Was it worth Much More Than You Paid Somewhat More Than You Paid About What You Paid Somewhat Less Than You Paid Much Less Than You Paid 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Opciones de respuesta – Respuestas – Was it worth– Much More Than You Paid– Somewhat More Than You Paid– About What You Paid– Somewhat Less Than You Paid– Much Less Than You Paid– DescargarPersonalizar Overall cleanliness ...

Excellent Very Good Good Fair Poor Overall physical... Feeling of safety and... Physical condition of... 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% – Excellent Very Good Good Fair Poor Total

P5 14,29% 1 14,29% 1 71,43% 5 0,00% 0 0,00% 0 7 14,29% 1 28,57% 2 28,57% 2 28,57% 2 0,00% 0 7 14,29% 1 14,29% 1 57,14% 4 14,29% 1 0,00% 0 7 14,29% 1 28,57% 2 28,57% 2 28,57% 2 0,00% 0 7 Dining Facilities and Service: Respondido: 7 Omitido: 0 – – – – – – Overall cleanliness of guest room – Overall physical condition of room & Furnishings – Feeling of safety and security – Physical condition of bathroom – DescargarPersonalizar Please rate your overall... Overall dining experience a...

14,29% 1 14,29% 1 71,43% 5 0,00% 0 0,00% 0 7 14,29% 1 14,29% 1 28,57% 2 42,86% 3 0,00% 0 7 14,29% 1 28,57% 2 42,86% 3 14,29% 1 0,00% 0 7 14,29% 1 14,29% 1 42,86% 3 28,57% 2 0,00% 0 7 Excellent Very Good Good Fair Poor Overall dining experience a... Overall dining experience a... 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% – Excellent – Very Good – Good – Fair – Poor – Total – Please rate your overall dining experience if you dined at our restaurants during your stay: – Overall dining experience at breakfast: – Overall dining experience at lunch: – Overall dining experience at dinner: –

P6 Dining Facilities and Service: Respondido: 7 Omitido: 0 DescargarPersonalizar The food was served hot a... The menu had a selection of... The menu was varied The quality of

14,29% 1 28,57% 2 42,86% 3 14,29% 1 0,00% 0 7 0,00% 0 14,29% 1 28,57% 2 57,14% 4 0,00% 0 7 0,00% 0 14,29% 1 28,57% 2 57,14% 4 0,00% 0 7 0,00% 0 14,29% 1 57,14% 4 28,57% 2 0,00% 0 7 Excellent Very Good Good Fair Poor food was.. A server was there to tak... Overall the server of ou... 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% – Excellent – Very Good – Good – Fair – Poor – Total – The food was served hot and fresh – The menu had a selection of items – The menu was varied – The quality of food –

P7 0,00% 0 14,29% 1 71,43% 5 14,29% 1 0,00% 0 7 0,00% 0 42,86% 3 42,86% 3 14,29% 1 0,00% 0 7 Overall impression of the hotel: Respondido: 7 Omitido: 0 was.. A server was there to take our order – Overall the server of our waitress and waiters – DescargarPersonalizar Overall service... Appearance of hotel outside Appearance of hotel inside

Overall physical... Speed of check-in... Speed of check-out... Condition of fitness...

Excellent Very Good Good Fair Poor Response time of Event... Efficiency of Telephone... Warm welcome upon arrival 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

P8 14,29% 1 14,29% 1 57,14% 4 14,29% 1 0,00% 0 7 14,29% 1 28,57% 2 14,29% 1 42,86% 3 0,00% 0 7 14,29% 1 28,57% 2 0,00% 0 57,14% 4 0,00% 0 7 14,29% 1 28,57% 2 0,00% 0 42,86% 3 14,29% 1 7 14,29% 1 28,57% 2 42,86% 3 14,29% 1 0,00% 0 7 14,29% 1 14,29% 1 28,57% 2 42,86% 3 0,00% 0 7 0,00% 0 28,57% 2 14,29% 1 42,86% 3 14,29% 1 7 14,29% 1 14,29% 1 42,86% 3 28,57% 2 0,00% 0 7 0,00% 0 28,57% 2 71,43% 5 0,00% 0 0,00% 0 7 28,57% 2 0,00% 0 42,86% 3 28,57% 2 0,00% 0 7 How likely would you be to stay at this hotel if you were returning to the Conil? Respondido: 7 Omitido: 0 – Excellent – Very Good – Good – Fair – Poor – Total – Overall service received – Appearance of hotel outside – Appearance of hotel inside – Overall physical condition of this hotel – Speed of check-in process – Speed of check-out process – Condition of fitness equipment – Response time of Event Planning Staff – Efficiency of Telephone Service – Warm welcome upon arrival – DescargarPersonalizar

14,29% 1 14,29% 1 42,86% 3 28,57% 2 0,00% 0 P9 Total 7 Did you visit our website before booking your reservation? Respondido: 7 Omitido: 0 Definitely Would Somewhat Satisfied Might or Might Not Probably Would Not Definitely Would Not 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Opciones de respuesta – Respuestas – Definitely Would– Somewhat Satisfied– Might or Might Not– Probably Would Not– Definitely Would Not– DescargarPersonalizar

57,14% 4 42,86% 3 42,86% 3 0,00% 0 P10 Total 7 How likely is it that you would recommend our hotel to a friend or relatives? Respondido: 7 Omitido: 0 YES NO 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Opciones de respuesta – Respuestas – YES– NO– DescargarPersonalizar 4 (57,14%) YES PERHAPS NO 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Opciones de respuesta – Respuestas – YES– PERHAPS–

57,14% 4 Total 7 NO–

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