Alexa App Is Not Working? The Steps to Fix the Issues

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Information about Alexa App Is Not Working? The Steps to Fix the Issues

Published on October 16, 2018

Author: davidwillamson


Alexa App Is Not Working? The Steps to Fix the Issues : Alexa App Is Not Working? The Steps to Fix the Issues Alexa Echo Help Visit On Our Website: https:// Contact Number: 6092322932 Slide2: The range of voice assistants Amazon Echo will surely surprise this year in the USA, especially after the release of Google Home. And as often, each new product brings its share of dysfunctions. Here are some of the problems you may encounter on the Echo, Amazon echo dot setup, Echo Tap and Echo Show, with suggestions for solving them. 1. Wi-Fi Connection Is Inconsistent or Nonexistent : 1. Wi-Fi Connection Is Inconsistent or Nonexistent The Amazon Echo's connectivity status is indicated by the power LED at the bottom of the back of the device. A white light means that the reception is good and orange indicates that there is no Wi-Fi connection. If you experience intermittent connectivity or no Wi-Fi connection with your Amazon Echo, here's what to try. Alexa App Setup | Amazon Alexa Setup Slide5: First, follow the usual old-fashioned procedure: restart your modem and turn off and on your Echo. If that does not help and the rest of the network is working well, you can think about repositioning your Echo away from devices that might interfere with the signal. You can also reduce congestion on your Wi-Fi network by removing unused devices from the network. Slide7: If you have a dual-band modem, you may have two networks installed. Try to go from 2.4GHz to 5GHz or vice versa. 5GHz promises less interference, better speeds and a more stable and often less congested connection. Alternatively, 2.4GHz may be better for devices that may be further away from the router, especially if the signal has to pass through the walls. Move your Echo to a higher surface, such as a shelf, to avoid signal interference. 2. Alexa Does Not Connect To Other Devices : 2. Alexa Does Not Connect To Other Devices One of Alexa's many talents is her ability to act as a voice-activated intelligent home center for a wide range of devices from manufacturers such as Philips, SmartThings or Nest. However, configuration and connection is not always easy. Slide10: First, make sure your device is really compatible with Echo. It may need a bridge like the SmartThings or Wink hub. If all else fails, you can usually rely on If This Then contact Amazon Alexa device support to help fill the compatibility gaps. There is even an official Alexa IFTTT channel. The next step, of course, is to follow the installation instructions for the device before asking Alexa to find out. You may need to download a companion app to the smartphone Slide11: Of course, make sure all devices are connected to the same WiFi network as the Echo. Amazon Echo Support | Alexa Echo Setup 3. Alexa Does Not Understand Me : 3. Alexa Does Not Understand Me "I'm sorry, I do not understand the question" can sometimes be the most pronounced sentence of Alexa and it can be very frustrating. Alexa's speech recognition naturally improves as she gets to know you, but there are ways to avoid repeating yourself . Start by using the voice training tool. Go to Settings > Voice Training in the Alexa app and you will be asked to state 25 pre-selected phrases to Amazon Alexa help learn your lexicon. Slide14: Then check what Alexa really heard. The Alexa app keeps a note of all your requests, so you can see exactly what she understood. Go to the application settings and click on History. Here you can identify badly-recognized words and perhaps express them more clearly. Finally, look at where Amazon Alexa is. Is the object located near noisy appliances such as an air conditioning unit, TV, stereo or dishwasher? Amazon also says that microwaves or baby monitors could also cause interference, and the firm advises keeping Echo at least 20 centimeters off a wall. 4. Alexa Does Not Connect To My Bluetooth Devices : 4. Alexa Does Not Connect To My Bluetooth Devices Amazon Echo supports Advanced Audio Distribution Profile (A2DP SNK) and Audio / Video Remote Control Profile (AVRCP). The first step is to make sure your Bluetooth device has the required battery charge. Slide17: If you still have problems, you can unplug and re-sync your Bluetooth devices. Open the Alexa app and click Settings. Click on your Echo device, select Bluetooth and “Clear all aired devices". To pair the devices, say “Pair” to put the Echo in discovery mode . Then access the Bluetooth settings of your device or application to pair as usual. Alexa will then confirm the connection. 5. Streaming Services Are Not Streamed : 5. Streaming Services Are Not Streamed One of the best skills of Echo is its ability to stream media from multiple sources, such as Spotify, TuneIn or Deezer. However, if you experience broadcast problems, it is likely that this is due to WiFi interference. If this is the problem, follow the steps previously described. Other potential culprits may include your Internet speed and even the firewall that you have on your network. Slide20: If your connection is less than 0.5 Mbps, you probably do not have enough luck to benefit from effective streaming. In addition, Amazon recommends that you make sure that the following ports are open if you perform additional security measures: 6. Reduction of Unwanted Triggers : 6. Reduction of Unwanted Triggers If you do not want your speaker to be triggered whenever the word "Alexa" is spoken, on TV or by a neighbor for example, it may be better to make a small change. You can change the recognition word in the Alexa app by choosing Settings> Your Echo> Edit Recognition Word. Unfortunately, you will have the choice between "Amazon" and " echo setup help ". Not very funny is not it? Slide23: Of course, you can still press the microphone button at the top of the Echo to temporarily prevent it from listening to your conversations and other TV shows. 7. Alexa Does Not Do What Is Asked Of Her : 7. Alexa Does Not Do What Is Asked Of Her Alexa has access to about 25,000 skills and all will not work as you think. If a particular function does not do what is said to him. To fix this, we can try to deactivate and reactivate. Slide26: In the Alexa app, you can navigate to “ Your Skills ", find the skill and navigate to "Manage Preferences". You can turn them on and off. This could solve the problem. If this is not the case, you must use the application to completely disable the skill and then reactivate it. Once you're done, restart your Amazon Alexa device and see if that solves the problem. 8. If All Else Fails... : 8. If All Else Fails... This should only be a last resort, but you can do a factory reset of your Amazon Echo and start afresh. There is a reset button next to the AC adapter. Slide29: You will need to use a pin (or something as small and pointed). Hold down the button until the light ring turns orange to reset. The only thing to remember is that you will have to repeat the entire configuration and your devices. Contact us if you are facing such problems to get quick help.

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