AeU V2

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Information about AeU V2
Product-Training-Manuals

Published on December 23, 2008

Author: aSGuest7841

Source: authorstream.com

AeU Version 2 : 1 AeU Version 2 Cindy Medina Objectives : 2 Objectives What to expect in AeU version 2 How to display user information in the Admin tab Identify different types of profiles and views Troubleshoot common error messages What’s different? : 3 What’s different? One login to access Campus & AeU courses AeU courses is now called “Self-Study” User self-registers and gains access immediately You can display user information Different views for different customers Accessing Amadeus e-University : 4 Accessing Amadeus e-University How to access Amadeus e-University : 5 How to access Amadeus e-University Enter http://www.aeuniversity.com in the address bar to access the Amadeus e-University. How to login : 6 How to login Existing users enter their User Name and Password under Returning Users. How to login : 7 The first time existing users login, they will be prompted to update their profile. How to login Creating a Profile : 8 Creating a Profile Registering – Creating a Profile : 9 New users must create a profile by clicking the Create Profile button. Registering – Creating a Profile Registering – Creating a Profile : 10 The form requires the same information that the current registration form requires. Registering – Creating a Profile Registering – Creating a Profile : 11 New users must have one of the following valid identifications: ARC SAP Account Number (A number in PV) Office ID Temporary Access Code Registering – Creating a Profile Amadeus and NCR employees need to register directly with Training Services. Registering – Creating a Profile : 12 Registering – Creating a Profile The content the customer sees depends on the Account type. New - Temporary Access Code. Every once in a while Training Services receives a request from Sales to provide access to a prospect customers. Since these are not actual customers in order to limit the access we create temporary accounts with an expiration. Registering – Creating a Profile : 13 Registering – Creating a Profile To enforce the expiration time we provide Sales with a Temporary Access code which the customer must enter when they create their profile. One Temporary Access Code can be used by an unlimited number of users for registration until the code expires. The expiration date and the creation of these codes are managed by Training Services. Registering – Creating a Profile : 14 Registering – Creating a Profile The period of time these codes are good for starts from the day the code was created. The temporary accounts can not be upgraded to permanent accounts. If the prospect customer becomes an Amadeus customer, they must create a new profile to obtain a permanent account. Registering – Creating a Profile : 15 Registering – Creating a Profile These temporary accounts are available for prospect customers only therefore no support is given. If the account expires, the customer must contact the person who provided them with the code. Registering – Creating a Profile : 16 After they create their profile, they can click Continue to view the Amadeus e-University or view the AeU Tour. Registering – Creating a Profile Registering – Creating a Profile : 17 An e-mail containing their username, password and the Amadeus e-University URL will be sent to the e-mail address used to create the profile. Registering – Creating a Profile Different views for different customers : 18 Different views for different customers Different views for different customers : 19 Different views for different customers The content the user will see when they login will depend on what type of account they have. For instance, NCR will have access to an extra tab that our regular customers will not see. The Admin tab is used to troubleshoot login problems and customer views. Different views for different customers : 20 Different views for different customers The following are the most common types of AeU Profiles (account types). Different views for different customers : 21 Different views for different customers Example of NCR view: Once you login, the home page will look the same with the exception of the extra Admin tab. Different views for different customers : 22 Different views for different customers Example of Standard Amadeus Customer View: Our standard customers will view the same content as today. Different views for different customers : 23 Different views for different customers Example of Standalone Cruise Customer View: Cruise Standalone customers only see one page which displays all the content we have available for them. Different views for different customers : 24 Different views for different customers Only NCR, Cruise Standalone Customers and Cruise Standalone Prospects have a different view. NCR – has an extra tab “Admin”Cruise Standalone Customers - only see Cruise content Cruise Standalone Prospects - only see Cruise content Everyone else will see five tabs: Home, Live Online, Self-Study, Classroom, and References. Displaying user information : 25 Displaying user information Displaying user information : 26 Click Admin tab Displaying user information NCR Functional help desk can now display the user’s information to assist them with login issues, and account information. Displaying user information : 27 Displaying user information Click Manage User in the outline and then click Search & Update Displaying user information : 28 In this example we selected Username as the search criteria, the username is “Cmtest93”, and then we clicked Submit. Displaying user information Displaying user information : 29 The Functional Help Desk can’t make changes to the user information but they can assist the customer if they forgot their password or username, and determining the Account type. Displaying user information Displaying user information : 30 Displaying user information You can see which users are registered with Temporary Access codes by displaying the account information. Accessing the online courses : 31 Accessing the online courses How to access our courses : 32 How to access our courses Click the Self-study icon to access the courses or you can still access the courses through the Self-Study tab. How to access our courses : 33 This page looks different but the links and the functionality remain the same. How to access our courses How to access our courses : 34 Click Leave Self-Study link go back to the home page. How to access our courses References : 35 References aMaSS > AeU Amadeus e-University Escalation: Enrollments/usernames and passwords for AeU (will be updated before 10/1/07) HowTo: Access Amadeus e-University (AeU) for Customers (will be updated before 10/1/07) Amadeus e-University Troubleshooting Guide (new document to be available on 10/1/07) Escalating to Training Service via PTR (will be updated before 10/1/07) Summary : 36 Summary What to expect in AeU version 2 How to display user information in the Admin tab Identify different types of profiles and views Troubleshoot common error messages

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