Published on February 18, 2014
Account Sharing in the Context of Networked Hospitality Exchange Airi Lampinen @airi_! Helsinki Institute for Information Technology HIIT! *Research done at Microsoft Research New England!
Couchsurﬁng.org: Non-‐monetary Networked Hospitality Exchange Network hospitality (Molz, 2011): The ways users of hospitality exchange services connect with one another via online tools, and the kinds of relaAonships they perform when they meet each other oﬄine and face to face
Why are account sharing and network hospitality important for CSCW? • Many popular and emerging online sharing and collaboraAve consumpAon systems allow people to engage in network hospitality and in other types social exchange of goods and services • People oFen live together with others and co-‐ own resources -‐ services that support opening up domesAc spaces and sharing other types of resources need to take this into account • This project sheds light on the account sharing challenges encountered by mulF-‐ person households who oﬀer to host strangers in their homes through Couchsurﬁng.org
Case Study of Account Sharing on Couchsurﬁng.org • In-‐depth, semi-‐structured interviews with 16 individuals from 8 households of more than one people who oﬀer to host couchsurfers in their domesAc spaces • Primary focal points of the analysis: 1. SeNng up and maintaining proﬁles 2. Handling CouchRequests 3. WriAng and receiving references aFer hosAng couchsurfers
Challenges Related to Account Sharing in the Context of Network Hospitality 1. PresenAng mulAple people in a single proﬁle 2. CoordinaAng negoAaAons over access to domesAc space 3. RepresenAng in a fair way the reputaAon hosts have accumulated together over Ame
Challenge I: PresenFng MulFple People in One Proﬁle “Right now, it’s just male, female, or mul5ple people. And then you can put mul5ple pictures or you can describe, but there’s no way to actually say we are this person, this person and this person. And not all of us have a way to log in and see the site unless we just share my login.” "
Challenge II: NegoFaFng over Access to DomesFc Spaces “We deﬁnitely always look at the request and talk about it together [..] I don’t think one of us would say yes or no to someone before we had talked about it.” "
Challenge II: NegoFaFng over Access to DomesFc Spaces ”Yeah usually the way we do it is he checks the account, but he sends me the details and then we discuss whether those days work and then I respond to him and he writes back and then he starts cc'ing me on any email exchanges he has.” "
Challenge III: Sharing the Beneﬁts of a Trustworthy ReputaFon ould uess that e'd “Yeah, I wwrite gt, because w bet, like, probably i I if we had a really fun 5me, then we would probably want to, like, sit together, and say, oh, this was fun, that was fun, and write about it. And if we were like, a liIle peeved, then I think we would want to, like, talk together about how to be polite but also be honest”.
Challenge III: Sharing the Beneﬁts of a Trustworthy ReputaFon “the ﬁrst 5me I’m hearing about feedback”
Challenge III: Sharing the Beneﬁts of a Trustworthy ReputaFon Not knowing what kind of a reputaAon one’s household has online may be problemaAc For instance, lesser opportuniAes to beneﬁt from a good reputaAon accumulated through joint hosAng eﬀorts
Designing for Shared Use: Shared Proﬁles and ReputaFon • A proﬁle that showcases posiAve references is likely to increase its owners’ success in requesAng a place to stay (or in receiving visitors to host) – how to allow everyone involved in hosFng to beneﬁt fairly? • Current design provides li`le assistance for transferring reputaAon to a new context – how to support conFnuing parFcipaFon as a reputed member aOer a life change? • How about designing mulF-‐person proﬁles as collecFons of components that can be combined and decomposed as needed? (Consider the trade-‐oﬀs!)
Designing for Shared Use: Shared Access and Awareness Some parAcipants were not c the • aﬀordances Couchsurﬁng.org ontented with ooperaFve provides for c coordinaFon • When it comes to facilitaAng cooperaAon among mulAple household members who are sharing an account, however, seemingly easy ﬁxes, such as allowing mulAple redirect addresses, may introduce inadvertent challenges • Group-‐level coordinaAon is not an issue that could be ‘solved by design’, rather provide users with meaningful choice and encourage joint reﬂecFon
Designing for Shared Use: Shared Access and Awareness Asking people rFculated • when they are tso consider c slearly aaccount in choices eNng up a hared an online system could help them reﬂect on and discuss together how to handle their account • Next to opAons from which to select in seNng up a proﬁle, the setup process could be accompanied with a short list of issues household members should agree upon and examples of how others have resolved them: – who maintains the proﬁle? – how are decisions over whom to host made? – who answers messages and writes references?
Conclusion • Key challenges of account sharing in the context of networked hospitality exchange include 1. presenAng mulAple people with a single proﬁle 2. coordinaAng and negoAaAng responding to CouchRequests 3. sharing the beneﬁts of a good reputaAon in a fair way • Similar issues may occur in other instances of network hospitality as well as in systems that facilitate online exchange or ridesharing • Amidst the rising rhetoric of a ‘reputaFon economy’, what are the inclusions, exclusions, and inequaliAes that reputaAon metrics may renew or create, especially if they fail to acknowledge people’s account sharing pracAces?
Future DirecFons • Money: Account sharing pracAces in non-‐monetary vs monetary networked hospitality exchange • Household types: Diﬀerences in terms of preferences and pracAces for account sharing • Beyond network hospitality: Account sharing when it comes to sharing other types of resources, such as cars, bikes, or other tangible items Acknowledgements The research for this paper was conducted while at MicrosoF Research New England. I wish to thank the parAcipants and acknowledge rMary L. Gray, iNancy Baym, the S ocial Media CollecAve, colleagues at HIIT and the anonymous eviewers for nvaluable advice. The work was ﬁnalized with funding from the TEKES project FuNeSoMo.
Photo credits: • h`p://www.ﬂickr.com/photos/donnagrayson/109052424/ sizes/l/ • h`p://www.ﬂickr.com/photos/katewares/9505200323/sizes/ l/ • h`p://www.ﬂickr.com/photos/alisonchrisAne/11288183315/ sizes/l/ • h`p://www.ﬂickr.com/photos/49024304@N00/4521267075/
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