accesstf2006

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Information about accesstf2006
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Published on October 25, 2007

Author: Savina

Source: authorstream.com

IFS / UIFN / HCD Access:  IFS / UIFN / HCD Access International Inbound Services Forum Access Task Force Task Force Members Joanie Purser - BT UK Preben A. Larsen, TDC Michael Lamatsch - Swisscom Ted Smith - BT UK Jacqueline Strehlow – T-COM Arthur Helwig – KPN Netherlands Avigal Maor – Bezeq International Tasks :  Tasks EU/mobile Education / Information Payphones Impact of IP on Access Analyse models proposed by Vodafone Survey Background – Why an Access Task Force:  Background – Why an Access Task Force IFS/UIFN and HCD access situation is very unsatisfying In some countries access only for IFS and not for UIFN caller has to accept additional costs from mobile and/or payphone network the access cannot be guaranteed from hotels VoIP: Many providers do not allow the access to free phone other charge an additional fee (e.p. Skype) Unclear situation for the costumer in many situations For ISF/HCD providers it‘s difficult to communicate the different access situations to their costumer EU / Mobile :  EU / Mobile No results to report contacting the EU representative withouth success but opinion and decisions of EU commission important for task force Education / Information :  Education / Information Workshop Double Routing Survey VODAFONE PAY 800 PROPOSAL:  VODAFONE PAY 800 PROPOSAL Example – Swiss customer visiting Denmark and would like to make a phone call to his Swiss Bank Denmark CH Customer goes to Denmark Needs to speak to bank using mobile Dials the UIFN number of his Swiss bank Danish Mobile Operator sends the call – with message saying “calls to this number will be charged “, Caller is charged by the Mobile Operator(s) Denmark sends call to Switzerland as UIFN and collects no revenue from Danish Mobile Operator. TDC collects accounting rate from Swisscom. -> call might be charged twice. VODAFONE PAY 800 PROPOSAL:  VODAFONE PAY 800 PROPOSAL Recommendation of the Access Task Force: The Vodafone pay 800 proposal should not be suported: Mobile phone originated calls might be charged twice (caller pays mobile operator, UIFN/IFS customer pays mobile surcharge to service provider) The UIFN/IFS access provider cannot differentiate between different mobile operators The implementation of the Vodafone model would have the consequence that sooner or later all caller using a mobile phone would be charged with a surcharge when calling a IFS or UIFN number -> For mobile user the IFS or UIFN product would not be a freecall product. PAYPHONE ISSUES:  PAYPHONE ISSUES The biggest issue for the travelling public is the ability whilst away on business or pleasure is to be able to make a call. Payphone access is becoming so confused as many countries have moved To a Payphone Access Charge (PAC) to generate revenues to prop up failing Payphone operations. There is a confused state of affairs, as to which carriers collect PAC and on Which products? Do carriers blend the PAC with Mobile and come up with a single rate? In countries with multiple payphone operators, are the rules followed By all operators? Do our colleagues, in the forum, understand other Payphone operations in Their country? Example on next slide Typical scenario for a country:  Typical scenario for a country Operator 1 – Incumbent carrier who provides IFS & HCD – has a Payphone operation. Usually, good access. PAC is included in the rate. Reliable Operator 2 – Local Operator – has some payphones Operator 3 – Hotels and Airports Usually a local fee is required to dial the toll free call. Customer Response is poor as they see this as fraud Hotels. Usually a local fee is required to dial the toll free call. Airport. Toll Free is barred and customer is pushed towards A cash, credit card or collect call at extremely high rates How does the ITFS or HCD provider advise the customer what to do? :  How does the ITFS or HCD provider advise the customer what to do? 1) Work in conjunction with the incumbent operator and advise the Customers to only to make calls from that particular operators Payphones How do you tell the customers Customer literature Website Direct communications How much can you tell the customer, or how complex can you be before they lose interest and reach for the mobile? We need to have all carriers participating on the IISF fact book and with up to date information Even then will we succeed? Impact of IP on Access:  Impact of IP on Access Examples Skype Switzerland: Offers access to national Freecall numbers but charges those calls to the caller. Freecall is no longer freecall depending which network one uses -> difficult for the customer to understand when is a call to a freecall charged and when not. (similar to the mobile issue) Access Task Force :  Access Task Force Survey 2006 - Results Participating carriers:  Participating carriers Slovakia Telekom (Slovakia) Cesky Telekom (Czech Republic) Eircom (Ireland) Croatian Telecom (Croatia) Vietnam Telecom Int. (Vietnam) Telecom New Zealand (New Zealand) Telecom Italia (Italy) Polish Telecom (Poland) Singapore Telecommunications Ltd. (Singapore) Dacom Corporation ( South Korea) Teleglobe (Canada) Sprint (USA) Telkom SA Ltd. (South Africa) Telefonica (Spanien) T-Com (Germany) Swisscom (Switzerland) Colombia Telecommunications Product availability (17=100%):  Product availability (17=100%) Question: Please indicate which products your carrier offers either domestically or internationally. Product availability (17=100%):  Product availability (17=100%) Question: Please indicate which products your carrier offers either domestically or internationally. Product availability (17=100%):  Product availability (17=100%) Question: Please indicate which products your carrier offers either domestically or internationally. Access Restrictions:  Access Restrictions Question: Please indicate in the box whether access is restricted or a surcharge is in place. Access Restrictions:  Access Restrictions Question: Please indicate in the box whether access is restricted or a surcharge is in place. Plans to do access restrictions :  Plans to do access restrictions UIFN access for our costumer also from the Czech Republic in preparations Technical restrictions for Local Number Access (e.g. the costumer needs a telephone extension for having a geographic number) Plans to remove restrictions:  Plans to remove restrictions Colombia Telecommunications is trying to do an agreement with one operator (OLA – Colombia Mobile) in order to provide access from this network. Besides they are trying to get a deal with Payphones Operator. Plans to change the current situation:  Plans to change the current situation Colombia Telecommunications has a business model for OLA Mobile and Payphones Administrator Does restrictions has limited the growth of certain products?:  Does restrictions has limited the growth of certain products? Obviously restricted access leads to restricted growth, however IFN/UIFN as a market is contracting and eircom does not have the resources to invest in systems to support this product, given competing demands. The inability to get access from mobiles and payphones in some customers countries lessens the usefulness of both IFS and HCD for some customers Surcharges charged by originating mobile/payphone carriers are much too high and limit the growth of the services Calling Card Provider do not use that much IFN or UIFN for their products  volume has declined Surcharge has influence to the traffic volume Break Out Sessions – Most important Topics:  Break Out Sessions – Most important Topics Group I: Monthly fees for allocated numbers Installation fees Group II: IIFS Marketing: Examples/Ideas to market the service Group III: VoIP Toll-Free Backup:  Backup Background – Why an Access Task Force:  Background – Why an Access Task Force The access situation within the IFS/UIFN and HCD providers is still very unsatisfying. Some carriers still block mobile and/or payphone originated calls for IFS/UIFS/HCD, because the services provider may not compensate the access provider for the additional costs of originating these calls. In other countries the access to the freephone services is possible but only for IFS and not for UIFN services In some countries the access works from all mobile and/or payphone network but the caller has to accept some aditional costs (e.p. airfee) In some countries the access cannot be guaranteed from the hotels. Some hotels bar the access others charge an aditional fee for calling an international freephone numbers. A new dimension is arising with VoIP providers (e.p. Skype). Many VoIP providers do not allow the access to freephone services other VoIP providers charge the caller with an aditional surcharge (e.p. Skype charges the access to Swiss freephone numbers) -> In many occasions the situation for the customer (the caller) is very unclear. He does not know from where or under which condition he has access to international freephone services unless he carries all the time a country list with him that explains all the details. The acceptance of the product fails, tries to call a international freephone number and does not get a connection. For ISF or HCD service providers it is very difficult to market their products and to communicate to their customers the different access situations. The most important issues witch should be discussed at the forum:  The most important issues witch should be discussed at the forum Monthly fees for allocated numbers Installation fees Utilizations of allocated numbers Mobile access surcharges Mobile/Payphone access (how can we encourage provider to seek access) IFS/HCD transit IIFS Marketing Induction of HCD usage in customer’s Roaming Phone at overseas What impact will the European Commission proposals have? International Shared Cost Product developments in generell Getting more partners to sign bilateral arrangement Local Access Numbers availability and characteristics per country Second Routing solution for country with mobile/payphone surcharge VoIP Toll-Free

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