Published on March 20, 2014
Accessibility as Innovation Creating accessible user experiences Whitney Quesenbery Center for Civic Design @whitneyq | #aux | slideshare.net/whitneyq
2 Everyday accessibility
3 Disability: the outcome of the interaction between a person with an impairment and the environment and attitudinal barriers she/he may face . - International Classification of Functioning (ICF)
4 Accessibility is a ^ problem wicked
5 A wicked problem is difficult to solve because the requirements are incomplete contradictory or changing
6 Elections: Usable Accessible Flexible Secure Auditable Affordable Robust
7 I feel like technology is finally catching up with what I truly need. Glenda Watson Hyatt DoItMyselfBlog.com 1876 2010200019901980 Telephone Fax Email Walkman Blackberry iPod iPhone JAWS VoiceOver Facebook Twitter Google Apple I Macintosh IBM PC iPad Android 2014 Uber Square Instagram
8 Two views of scrolling Images: Mindexchange.com, gregsramplings.com
9 Stewart Brand's Pace Layers
10 Layers of change
11 Illegitimi non carborundum* * Change is hard Photo: mtstcil.org
12 Integrate ^ principles accessibility + UX
13 Principles for accessible design 1. People first: designing for differences 2. Clear purpose: well designed goals 3. Solid structure: built to standards 4. Easy interaction: everything works 5. Helpful wayfinding: guides users 6. Clean presentation: supports meaning 7. Plain language: creates conversation 8. Accessible media: supports all senses 9. Universal usability: creates delight 13
14 Map requirements across processes The spreadsheet can be downloaded from http://rosenfeldmedia.com/books/a-web-for-everyone/resources/
15 Take ^ participation seriously diverse
16 Emily "I want to do everything for myself" • Graduated from high school and working on a college degree • Lives in a loft with a group of friends • Works part-time at a local community center • Loves her iPad
17 Jacob "The right technology lets me do anything." • Paralegal, writes case summaries overnight • Wants to go to law school • Shares an apartment with a friend • Complete gadget geek
18 Carol Jacob Lea Emily Steven Maria Trevor Vishnu Personas from A Web for Everyone Personas online at Rosenfeld Media sites
19 Ask a ^ question different
20 http://www.lukew.com/ff/entry.asp?933 Mobile first : : Accessibility first
21 Can we write for people who don't read http://anywhereballot.org http://civicdesigning.org/featured-story/rapid-responsive-radical-the-anywhere-ballot-is-born/
22 Could a joystick be a universal input for a voting system? Can a ballot be designed around dual input? MSU: testing a joystick. CATEA: testing dual switch navigation on EZBallot.
23 Are two senses better than one?
24 What does it mean to be non-visual?
25 Create ^ ways to collaborate better
26 Be open to everyday expertise
27 Find inspiration everywhere
28 Get out of the echo chamber Photos: ITIF AVTI/CATEA
29 Change ^ perspective everyone's
30 Which of these is innovative
31 Accessible UX Because people come in all shapes and sizes
32 Storytelling for User Experience with Kevin Brooks Global UX with Daniel Szuc A Web for Everyone with Sarah Horton http://rosenfeldmedia.com/books/a-web-for-everyone/
33 Whitney Quesenbery firstname.lastname@example.org www.wqusability.com @whitneyq Center for Civic Design whitneyq@centerforcivicdesign centerforcivicdesign.org @ChadButterfly
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