Access_Passport_BETA_Testing

48 %
52 %
Information about Access_Passport_BETA_Testing
Entertainment

Published on April 22, 2014

Author: AccessEFM_Training

Source: authorstream.com

Access Passport: overview of beta test planning 22 April 2014 Access Passport PowerPoint Presentation: Passport BETA Testing BETA Defined A BETA is test of a product performed by real users in real environments PowerPoint Presentation: Passport BETA Testing The Process – Distribution of Passport to the customer Gathering feedback from that customer Evaluating that feedback into manageable/actionable data Gathering feedback from our implementation BETA team Evaluating that feedback into manageable/actionable data PowerPoint Presentation: Passport BETA Testing The Details – Typically, the final test prior to the release of a product A test that brings together customers with our company to help us ensure a successful product release Establishes a final assessment of every part of a product parts prior to release Extends QA – Never replaces it! PowerPoint Presentation: Passport BETA Testing Why do we need to Beta test – Reduces risk via customer validation + increased quality BETA stresses products very differently than lab testing Customer input into any product is critical to its success and is part of all quality systems BETA complements all other aspects of product development PowerPoint Presentation: Passport BETA Testing Why do we need to Beta test (Continued) – BETA allows us to test post-launch infrastructure BETA can provide us with data that is relevant to past, present, and future products BETA offers a unique window of opportunity to meet and further understand our customers and their needs first-hand PowerPoint Presentation: Passport BETA Testing Benefits of BETA testing – Very cost effective – especially when compared to similar data gathering methods Involves our customers in our product at a critical stage in development Provides real feedback from real customers Helps generate valuable data for all teams involved (Sales / Dev / ProfServ / Support) PowerPoint Presentation: Passport BETA Testing Benefits of BETA testing (Continued) – Establishes a baseline for measuring customer satisfaction Exercises the entire product development process Creates goodwill with our customers by involving them in the development process Tests products in actual “ real ” environments PowerPoint Presentation: Passport BETA Testing Types of BETA tests – Traditional BETA – Pre-release product is distributed to select customers; data is gathered about all aspects of the product and then used for product improvement Marketing or Technical BETA – Pre-released or released product is distributed to a user group with intentions of gathering data to benefit specific department (marketing/engineering etc) PowerPoint Presentation: Passport BETA Testing Types of BETA tests (Continued) – Public BETA – Pre-release product is openly distributed usually online; data is gathered from anyone who responds and then is used for product improvement Focused BETA – Pre-released or released product is distributed to a target customer group; data is gathered on a specific aspect of the product and is rolled into the product PowerPoint Presentation: Passport BETA Testing Types of BETA tests (Continued) – Post-Release – Product is distributed to a target group of users, data is gathered about all (or specific) aspects of the product and then improvements are rolled into a future release Internal BETA – A test program in which employees are given the chance to use a product prior to release. Not technically a BETA, but can be close with a large population PowerPoint Presentation: Passport BETA Testing BETA Testing Tools – Project Planning – (MS Project, TWPM, etc.) A BETA is a project like any other including milestones, activities, and resources. Treat it like any other project Spreadsheets – (Excel, Google Docs, etc.) A modern spreadsheet contains everything needed to extract endless amounts of useful data from any BETA test PowerPoint Presentation: Passport BETA Testing The BETA Plan – Ensure the project parameters, goals, milestones, activities, and participant demographics are well defined Outline all internal resources (project member and teams) involved, as well as their responsibilities A report which summarizes the results and effectiveness of the BETA project PowerPoint Presentation: Passport BETA Testing The BETA Plan – Product Definition Test Parameters (# of BETA testers / Projected Timeline) Test Goals Incentives Project Team Responsibilities Initial Activities (Activities will likely change in response to project progression) PowerPoint Presentation: Passport BETA Testing Recruiting the right BETA testers Why do people BETA test Early Adopters Exclusivity Community / Networking Furthering Careers Free Product !!! PowerPoint Presentation: Passport BETA Testing Who should do the BETA Testing – Advertise and recruit the right BETA testers which are a representation of our target customer audience Clearly indicate the technical requirements for each BETA tester. Wading through unqualified candidates is a waste of everyone’s time Be clear and honest about the time requirements to participate in the project PowerPoint Presentation: Passport BETA Testing Effective BETA Site Selection – Look for responsive and communicative behavior Look for staffing that have a history of being detailed oriented Recognize those customers who are excited by our product Avoid those who refer to or question incentives immediately PowerPoint Presentation: Passport BETA Testing Managing BETA Testers – Clearly express expectations early on Keep sites involved with activities and project progress Respond quickly to all issues and requests Offer a simple and consistent method for testers to provide feedback on the software PowerPoint Presentation: Passport BETA Testing Closing a BETA Test – Close all open issues Offer all BETA sites a simple means to return the software (if applicable) Thank test sites and distribute incentives Document a summary of the project (issues, requested features/enhancements, survey results, incentives rewarded, etc.) PowerPoint Presentation: Passport BETA Testing BETA Testing Mistakes – Too many/too few BETA testers Poorly motivated testers Ineffective Communication Poorly managed BETA test sites Lack of product support Too short or too long of a BETA test Release of unviable product to BETA PowerPoint Presentation: Passport BETA Testing BETA Testing Success – Good Communication Responsiveness Effective Tools (TWPM efficiency of all involved) Organization Effective Site Selection Proper Incentives Questions?: Questions?

Add a comment

Related presentations