A Day In The Life Of A Claims Manager

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Information about A Day In The Life Of A Claims Manager

Published on February 22, 2014

Author: Enkata2012

Source: slideshare.net


Find out how Enkata can help claims processor management improve the productivity and quality of their teams. Enkata's solutions deliver unprecedented visibility into how people perform their jobs, and provide managers with the insight they need to help their employees improve.

Claims Processor Management More claims paid. Less errors made.


Mike’s needs are simple. I need accuracy!!! I need productivity!!!

Mike’s team has targets to hit. Mike needs better visibility to help them reach those targets.

Mike remembers that he recently read about .

So Mike turned to Enkata to:  Gain visibility into the time use and process compliance of his team  Prevent people from using short cuts that lead to errors  Identify skill gaps and resolve bottlenecks  Set productivity targets based on everyone’s potential

TAKES ACTIVITY DATA FROM YOUR Processor Desktop + Audit Reports = And gives Mike the visibility he needs to help his processors perform at their best

helps Mike recognize process steps to see how errors were made, and how to train his processors to avoid them in the future.

NOTICE MIKE’S BIG SMILE SINCE HIS COMPANY IMPLEMENTED AND NOW…  Productivity on his team is up 12%  He knows people are following the right process and taking all the steps they need to  He can manage his remote workers as effectively as his in-house staff


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