50 %
50 %
Information about CRISIS MANAGEMENT

Published on August 18, 2010

Author: smcute


CRISIS MANAGEMENT : CRISIS MANAGEMENT Presented by S.Saranya CRISIS : CRISIS CRISIS is defined as situation that is unpredictable but it is not unexpected. Crisis manifest in to disasters Common features of a crisis : Common features of a crisis The situation materialises unexpectedly Decisions are required urgently Time is short Specific threats are identified Communications are increasingly difficult to manage Urgent demands for information are received There is sense of loss of control Pressures build over time Routine business become increasingly difficult Demands are made to identify someone to blame Outsiders take an unaccustomed interest Reputation suffers Learning objectives : Learning objectives Understand the nature of a crisis. Understand impact of a crisis on individuals and how it effects communication Learn tools for managing and communicating information in a crisis. Five Keys to Effective Communication in a Crisis : Five Keys to Effective Communication in a Crisis Clarity Repetition Honesty Empathy Efficacy (Give them something to do) Types of crisis : Types of crisis Natural disaster Technological crises Confrontation Malevolence Crisis of deception Crisis of management misconduct Crisis management plan : Crisis management plan Gather Facts Be prepared Communicate quickly and accurately conduct brainstorming Develop policies to minimize crisis Assemble and organize resources contd : contd Develop crisis management team Assign one leader for meeting communication crisis. other members gather information and meet voulanteers and staff. primary and secondary spokesman deal with media After the crisis : After the crisis Declare an end to crisis Follow up Perform an act of goodwill Have a formal debriefing

Add a comment

Related presentations

Related pages

Crisis management - Wikipedia, the free encyclopedia

Crisis management is the process by which an organization deals with a major event that threatens to harm the organization, its stakeholders, or the ...
Read more

All About Crisis Management

Learn about crisis management in this topic from the Free Management Library.
Read more

What is crisis management? - Definition from

Crisis management is the application of strategies designed to help an organization deal with a sudden and significant negative event. A crisis can occur ...
Read more

CRISIS MANAGEMENT - Anti-Defamation League

Protecting Your Jewish Institution: Security Strategies For Today’s Dangerous World Addendum - Crisis Management The Crisis Management Continuum:
Read more

Crisis Management Definition | Investopedia

BREAKING DOWN 'Crisis Management' Unlike risk management, which involves planning for events that might occur in the future, crisis management involves ...
Read more

Crisis Management - Microsoft Store

Crisis Management Zuluboy. 2012 • 17 Musiktitel • Hip Hop • Hip Hop International • Gallo Record Company • E. Album kaufen 7,99 € ...
Read more

Home | Bernstein Crisis Management

National Crisis Management specialists providing crisis communications, reputation management, social media crisis management & media training services.
Read more

Crisis Management - European Commission

banking - Crisis management ... 07.06.2016 - C(2016)3356. The Commission adopted a Delegated Regulation (EU) supplementing Directive 2014/59/EU of the ...
Read more

Crisis Management: Planning for the Inevitable: ...

Steven Fink - Crisis Management: Planning for the Inevitable jetzt kaufen. ISBN: 9780595090792, Fremdsprachige Bücher - Entscheidungsfindung & Problemlösung
Read more

Institute for Public Relations: Crisis Management and ...

Introduction Crisis management is a critical organizational function. Failure can result in serious harm to stakeholders, losses for an organization, or e
Read more