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8 Sage CRM training tips

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Information about 8 Sage CRM training tips
Technology

Published on March 4, 2014

Author: SageCRMOfficial

Source: slideshare.net

Description

In this SlideShare, you can discover 8 simple tips for getting more out of your next CRM training session.

These tips are easy for teachers and trainers to put into practice and are written with the needs of CRM students in mind.
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8 tips for your next Sage CRM training class

Focus on content students want to learn

. Nobody likes being "talked at" about new features and processes which don't relate to their day to day job. sagecrm.com

Adults learn best when they can see the information they are given is relevant. sagecrm.com

Don’t start and end training in the classroom

Give your students plenty of notice about the upcoming training. sagecrm.com

Give your students plenty of notice about the upcoming training. Design a course outline around staff job roles so students are clear why they’re attending. sagecrm.com

Challenge your students

Instructions for training exercises should be unambiguous so students don’t get frustrated. sagecrm.com

Instructions for training exercises should be unambiguous so students don’t get frustrated. Link to coaching videos and help files for more complex tasks. sagecrm.com

Allow adults to learn

Include exercises that allow CRM users to teach themselves. sagecrm.com

Include exercises that allow CRM users to teach themselves. Cover learning resources like coaching screens, quick videos, and contextual help. sagecrm.com

Lead students towards considering CRM

Encourage conversations that allow students to reflect on what CRM will mean for their work. sagecrm.com

Build on students’ skills and knowledge

Find out as much as possible about your students experience of using CRM. sagecrm.com

Find out as much as possible about your students experience of using CRM. Allow students to see how their knowledge can be transferred even if terminology differs. sagecrm.com

Design real-world CRM exercises

Use training data that reflects real world data, and the scenarios can case studies used should be realistic. sagecrm.com

Keep training sessions as short as possible

Don't run an all day class on a Friday in case your students forget lessons over the weekend. sagecrm.com

Like this SlideShare? There are more tips in the blog post http://bit.ly/SCTrain sagecrm.com

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