Published on January 23, 2014
7 Types of ‘Must Have’ Inside Sales Tools Visit us at www.aayuja.com *Via Talkdesk Disclaimer: This presentation and the information provided here is indicative in nature and should not be treated as views of the organization. Meet Goals, Beat Competition, Exceed Expectations AAyuja © 2013
1 Power Dialer Sales reps can upload or compile lists of leads and prospects, click “start” and the power dialer will automatically call contacts on the list until someone answers. This process will allow your inside sales team to contact more leads, faster. Using a power dialer will allow your inside sales team to automate the outbound calling process. AAyuja Internal and Confidential © 2012
2 Business Tools Integration In order to be effective, your inside sales team must know the entire history of the caller. As an example consider an automatic caller information screen pop that works any time a caller is being connected to an inside sales rep
3 Web-To-Lead Capture The quicker your inside sales team can respond to a lead who shows interest on your website, the better
4 Local Outbound Caller Id Customizing your outbound caller ID so that a local number is displayed to your contact when you call increases connection rates and increases the probability that contacts will return your call if you leave a voicemail. Your leads and prospects will always think they are receiving a call (and calling) a local company, no matter where your agent is calling them from. AAyuja Internal and Confidential © 2012
5 Automated Email Notifications When your inside sales team is busy they may forget to continually check your CRM for new voicemails and missed calls. It would be a good idea to utilize a tool to send emails when: a call is missed, a voicemail is received, etc. This process will help keep your team on track, no matter how busy they are. AAyuja Internal and Confidential © 2012
6 Agent Metrics Sales reps who track their own metrics, efforts and progress are more effective and successful. AAyuja Internal and Confidential © 2012
7 Call Recording And Monitoring Call monitoring and recording will expedite the training process and help you ensure that your team is performing at their best. Keeping track of your entire inside sales team is amazingly simple with call monitoring and recording. AAyuja Internal and Confidential © 2012
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