5 Tips for Making Customer Service Extraordinary

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Information about 5 Tips for Making Customer Service Extraordinary
Business & Mgmt

Published on March 3, 2014

Author: EskerInc

Source: slideshare.net

Description

How can you make your customer service extraordinary? These five simple tips will take your business to the next level, and will have your customers raving about your company. Because when your customers are happy, they not only help your business to grow... but they send their friends and associates your way too.

5 simple tips for making CUSTOMER SERVICE EXTRAORDINARY YOU’RE GONNA WANNA WRITE THIS DOWN…

#1—Use your customers as a resource.

#1—Use your customers as a resource. If you’re looking for innovative ideas to improve your customer service, why not listen to the people that know it best… Your Customers!

#2—Change with the times.

#2—Change with the times. Do you offer mobile support? Are you on social media? No? Well… it may be time to rethink that.

#2—Change with the times. Do you offer mobile support? Are you on social media? No? Well… it may be time to rethink that. 56% of customers expect more options for obtaining service According to a study by Accenture (2013 Global Customer Pulse Research Study)

#3—Make it personal. Make customer service easy for your customers. Talk to them… one on one. Offer tailored solutions to their needs.

#3—Make it personal. Make customer service easy for your customers. Talk to them… one on one. Offer tailored solutions to their needs. You won’t regret it.

#4—Loyalty Programs. Do them. Increase interest in customer loyalty programs by offering them a head start. Give them more incentive leading into the program to increase their likelihood to participate.

#5—Go for quality. Not quantity. Have you ever said, “Wow, I’m so impressed with how rushed my service was. I feel valued!”

#5—Go for quality. Not quantity. Have you ever said, “Wow, I’m so impressed with how rushed my service was. I feel valued!” Yeah… your customers will probably never say that either.

#5—Go for quality. Not quantity. Have you ever said, “Wow, I’m so impressed with how rushed my service was. I feel valued!” Yeah… your customers will probably never say that either. The quality of a customer service experience is often remembered by how helpful it was… not how quickly it was delivered.

#5—Go for quality. Not quantity. You probably agree more with this, right? The quality of a customer service experience is often remembered by how helpful it was… not how quickly it was delivered.

But wait—There’s more to learn… Discover all of the tools needed for… Customer Service Excellence

But wait—There’s more to learn… Discover all of the tools needed for… Customer Service Excellence

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