4th December Mohammed Zairi

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Information about 4th December Mohammed Zairi

Published on January 25, 2008

Author: Perrin

Source: authorstream.com

Slide1:  How To Lead With Excellence? Sustainable Performance Impact Using The Excellence Model Prof. Mohamed Zairi Director of The European Centre for TQM Juran Chair in TQM University of Bradford December 4th, 2007 Slide2:  What is Excellence? Slide3:  The following quote says it all: Slide4:  The following quote says it all: Slide5:  KANO Model: Impacting on Customer Satisfaction Slide6:  The EFQM Excellence Model Excellent RESULTS with respect to PERFORMANCE, CUSTOMERS, PEOPLE and SOCIETY are achieved through LEADERSHIP driving POLICY and STRATEGY, that is delivered through PEOPLE, PARTNERSHIPS & RESOURCES and PROCESSES. Slide7:  The EFQM Excellence Model A non prescriptive framework. It is based on 9 Criteria, 5 Enablers and 5 Results. “Enablers” define what an organization does. “Results” define what an organization achieves. Slide8:  The EFQM Excellence Model As a tool for Self Assessment. As a way to Benchmark with other organizations. As a guide to identify areas of Improvement. As the basis for a common Vocabulary and Thinking. As a Structure for the organization’s Management System. Slide9:  Striving for E through Q Quality is a collective term based on all aspects that are subject to improvement in an organisation including people. It is a process that requires various steps to be taken thoughtfully and don’t happen by accident. Evolved extensively during the last few decades. Slide10:  Why EFQM to achieve Excellence? Award winners’ excellent financial results Satisfaction of customers, employees and society Right spirit that is embedded in the organisation’s culture Slide11:  It is a structured method for gaining insight into the level of excellence of an organisation. It consists of two parts: a list of areas for consideration, grouped according to the nine criteria of the model assess criteria in the form of the RADAR card In a Nutshell… Slide12:  Some Quotes “The softest things in the world overcome the hardest things in the world.” Lao-Tzu Slide13:  Some Quotes “You can’t grow long term if you can’t eat short term. Anybody can manage short. Anybody can manage long. Balancing those two things is what management is” Jack Welsh Slide14:  A Corporate Management Framework Slide16:  Enablers influences the entire Excellence Model Slide17:  Best Practice: NOKIA – Management Framework “The System” “The Driver” “The Focus” Current State Analysis (CSA) Business Review RESULTS ENABLERS Self-Regulating Management System Reviewed by Process Owner Reviewed by Boss Slide18:  How well are we doing? Slide19:  Where are we? Total Score % improvement required towards excellence Improvement Target Slide20:  Leaders & Followers Slide21:  Role Models TQM Pays off:  TQM Pays off JUSE Study Bradford Study NIST Study Singhal & Hendricks Study EFQM Study Slide23:  Bradford Study 1996 …..than their peer group 81% had higher sales turnover per employee 81% had higher productivity per employee 74% had higher employee remuneration 65% had higher profit per employee 62% had higher net asset turnover Slide24:  The Pyramid of Excellence Slide25:  The Pyramid of Excellence The “WHERE” This is the vision of ‘where’ you want to be in the future The “WAY” Our values are the ‘way’, that by living them day to day will keep us on track. The “WHAT” This is the value creating objectives which basically says that everything the company does will be grouped in 3 broad objectives (Customers, employees and owners) that are fundamental for the long term success of the company. The “HOW” This is the basic management system which everything else rests on. Slide26:  THANK YOU

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