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3301 exam secrets of passing exam in first attempt

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Published on February 26, 2014

Author: Hot_Exam

Source: slideshare.net

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Free Avaya 3301 Exam Questions and PDFs Demo. You will get 100% Money Back Guarantee. Visit http://goo.gl/lxobbw to get a Free Demo.
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  P a g e  | 1                33 301 Av vaya Aura Conta act Cent ter Main ntenance e and Tro oublesh hooting E Exam  Av a  vaya     To purch hase Full version o Practic exam click belo of ce ow; www.certshom me.com/3301‐p practice‐t test.htm   ml                         OR Avay ya 3301 Exam Candidates WW 1 WW.CERTSHOME.COM M Offers Tw wo Product ts:  FO   •  First is 3 3301 Exam Q Questions An nd Answers in PDF Form mat.   An Easy to use Prod duct that Con ntains Real 3301 Exam Q Questions. •  y We have 3 3301 Exam P Practice Test ts.  Secondly •    ain Real 330 01 Exam Que estions but in a Self‐Ass sessment En nvironment. . There are  Multiple  They also Conta ctice  Modes Reports,  you  can  Che your  His s,  y eck  story  as  you Take  the  T u  Test  Multip Times  an Many  ple  nd  Prac Mor re Features. . These Prod ducts are Pre epared by C Cisco Subject t Matter Exp perts, Who know what  it Takes  to P Pass  3301 Exam. Moreo over, We Pr rovide you 1 100% Surety y of Passing  3301 Exam m in First Att tempt or  We  Will  give  y your  Money  Back.  Both  Products  Come  With  Free  DEMOS,  So  go  Ahead  and  Try  you  urself The Va arious Featu ures of the Product.  You      

P a g e  | 2            Question: 1      In  Avaya  Aura  Contact  Center  (AACC),  how  do  you  create  auto  responses  that  address  the  most  commonly received e‐mail queries?    A.  Run  ,1  "Contacts  is  Closed  by  Auto  Suggestion,  top  5"  historical  report  from  the  "Multimedia"  folder  in  Historical  Reporting  on  the  Contact  Center    Manager  Administration  (CCMA)  server,  and  auto suggestion keywords and responses from the report  to create new e‐mail auto‐respect.  B. Enable "Keyword Reporting" for e‐mail contacts in the "E mail" tool in Contact Center Multimedia  (CCMM)  Administration,  then  use  the  "Keyword  Frequency"  tool  to  determine  which  keywords  would be used to trigger new auto‐responses.  C.  Run  a  "Contact  Summary"  report  in  Historical  Reporting  on  the  CCMA  server  and  create  auto‐ responses based on the most frequently‐occurring e‐mail contact topics in the report.  D.  Use  the  "Auto‐Suggest  Promotion"  tool  in  CCMM  Administration  to  promote  auto‐suggestions  auto‐responses based on the percentage of contacts for which each auto‐suggestion was selected.    Answer: D        Question: 2      While  Investigating  an  Issue  with  an  Avaya  Aura  Contact  Center  (AACC)  Contact  Center  Manager  (CCMS), you discover that the Task Flow Executor (TFE) frequently restarts. In an effort to discover  the cause of the restarts, you decide to review the TFE log file. Which file contains the most recent  TFE logs?    A. D:AvayaLogsCCMSTFE 1.log   B. D:Avayal_ogsCCMS_TFF 1.log   C. D:AvayaLogsCCMS_TFE_5.log   D. D:AvayaLogsCCMSCCMS_TFE_1.log    Answer: D        Question: 3      Where are current SIP messages logged by Contact Center Manager Server?    A. C:AvayalogsCCMSSipMessages0  B. D:AvayaLogsCCMSSGMSipMessages0  C. D:AvayaLogsCCMSCCMS_SGM_SipMessages0  D. F:TracesAvayaLogsCCMSSGMSipMessagesO    Answer: C        Question: 4      In the Avaya Aura Contract Center (AACC) SIP environment, when a call is presented to an agent’s  telephone, the Avaya Aura Agent Desktop (AAAD) also alerts the agent to the incoming call. The call  may be answered either via the telephone or AAAD. If the agent uses the AAAD to answer the call,  which protocol is used between AACC and the switch to signal off‐hook?   

P a g e  | 3      A. CCT  B. SIP RTP  C. TAPI  D. TR87    Answer: D        Question: 5      An agent is configured to handle e‐mail multimedia contacts. The agent is able to receive, read, and  reply  to  e‐mails  using  the  Avaya  Aura  Agent  Desktop  (AAAD).  However,  the  agent  cannot  open  attachments in inbound e‐mails. What is a possible cause of this problem?    A. The agent’s web browser is not set for the correct character encoding.  B. .NET 3.5 Service Pack 1 is not installed on the agent’s computer.  C. Internet Explorer is not set as the default browser on the agent’s computer.  D. The agent has not been granted “open E‐mail Attachments” rights in Contract Center multimedia  (CCMM).    Answer: C         

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