214-IN-BASKET-POWER-AUTO

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Information about 214-IN-BASKET-POWER-AUTO
Business-Finance

Published on March 17, 2014

Author: mmpatel_le

Source: authorstream.com

PowerPoint Presentation: IN-BASKET EXERCISE POWER AUTO VISIT www.themmpatelway.in FOR MORE LEARNING MATERIAL SHARPEN DECISION MAKING SKILLS “ the M M PATEL way ” THIS TOOL CAN BE USED BY TRAINERS FOR CONDUCTING ASSESSMENT CENTER FOR FURTHER GUIDANCE CONTACT US mmpatel_le@yahoo.com YOU MAY ALSO REFER THE PRESENTATION “DECISION MAKING FRAMES” PowerPoint Presentation: IN-BASKET EXERCISE : POWER AUTO Power Auto Pvt. Ltd. started in January 1996. For initial years the firm was in the business of servicing of 2 Wheelers & 3 Wheelers produced by Spark Auto Ltd. Then, the company was given the Dealership also of 2 Wheelers & 3 Wheelers manufactured by Spark Auto Ltd. Working hours of the POWER AUTO are from 9.00 am to 6.00 pm with lunch break from 1.00 pm to 2.00 pm. The company observes Sunday as weekly off day. Mr. Sanjay Singh who is nephew of the proprietor is CEO of the company. The proprietor handles the business from USA. However, all routine decisions are taken by Mr. Sanjay Singh. He also looks after working capital management. He refers the issues related to capital investment, etc. to his uncle. He sends a daily report of sales, stocks, fund management, etc to his uncle. He sends monthly reports giving profits made and other events regarding manpower, customer complaints, etc. to his uncle. You are Mr. K. Shankar. You joined this organization one month back. You are BE (Mech. Engg .) and MBA (Marketing) from reputed institutes. Your first job was as Marketing Executives with REF Enterprises, a renowned refrigerator Dealer of Mumbai for 3 years. During your tenure at REF Enterprises, you had been awarded "The Best Marketing Executive of The Year' award for 3 years continuously. The organization chart for POWER AUTO is enclosed, showing the names and age of the Officers. You have 4 officers reporting to you. You are required to study the paper for 10 minutes. Today is Monday, a generally busy day for you. You have come to office now at 8.50 morning. You will be given incidences along with time of its occurrence starting at 9.00 am. You are expected to write your responses on each of the incidences. The time allotted is 60 minutes for total exercise.. A. You may write your decisions supported by the following for each incidence: Decision Reason / Rationale of the decision Immediate Action Thinking / Planning for action later on B. You may make a list of issues identified by you needing improvements for smooth functioning. PowerPoint Presentation: IN-BASKET EXERCISE : POWER AUTO Mr. Ganesh Patil (35) Manager (Marketing) Mr. K Shankar (27) Manager (Services) Mr. A G Malhotra (42) Manager ( Admn & Fin) Mr. Sanjay Singh (25) Chief Executive Officer Marketing Motorcycle :   1. Vanita Joshi (31) 2. R Mani (45) 3. ShaiIesh Shah (37)   Officer Marketing 3 Wheeler :   1. P K Ganeshan (29) 2. Ketaki Patil (26) Officer Service Motorcycle :   1. K Rajesh (36) 2. Viraj Sane (24)   Officer Services 3 Wheeler :   1. Pushkar Gupta (24)   Officer Spare Parts Sales :   1. S S Gandhi (31) Officer Finance :   1. Priya Agrawal (26)   Officer Admn & PRO   2. Sanjiv Shah (24) PowerPoint Presentation: IN-BASKET EXERCISE : POWER AUTO C – 01 09.00 AM Five customers are waiting for K. Rajesh. Out of five you have recognized three persons who have bought three wheelers about 3 weeks before. Viraj Sane has just entered the office. However, he ignored the waiting customers and went towards Canteen. All the Officers of Marketing have arrived and are discussing something seriously. You receive a phone call from mother of Gupta informing you that he would not be attending the office as he has gone out of station to attend marriage reception of a distant relative. PowerPoint Presentation: IN-BASKET EXERCISE : POWER AUTO C – 02 09.30 AM A customer comes and complains about brakes not working properly. He has bought SPARK bike about a month ago. You know that off late there were complaints of brake-shoe failure and you were required to replace brake shoes against warranty. You tell your service person to check brake shoe and he reports that the brake shoe is ok. However, the customer tells you about the universal problem in SPARK bikes and wants the brake shoe to be replaced. PowerPoint Presentation: IN-BASKET EXERCISE : POWER AUTO C – 03 10.00 AM You are informed by Officer Spare Part Sales that the consignment of bulbs was not being delivered by the factory, as a big lot got rejected there. You have 5 vehicles kept with you for bulb replacement against warranty. The delivery of vehicle is to be made by this noon. The bulbs may be available in local Spare Part Shop at a price 40% higher than what you would be paying to the factory. PowerPoint Presentation: IN-BASKET EXERCISE : POWER AUTO C – 04 10.30 AM A customer comes shouting in the showroom and complains about the low mileage of his 3 wheeler which he bought 2 months before and got its first servicing done two weeks ago. He says the Officer Marketing, Patil , has promised 30 km/litre on road against which he is getting only 20 km/litre. He also complains about fuel leakage, rattling gear noise. He wants to talk to her. However, she has gone out and expected after 2 hours. Other Marketing Officers are busy in a meeting with Manager Marketing in his cabin. PowerPoint Presentation: IN-BASKET EXERCISE : POWER AUTO C – 05  11.30 AM You have recently replaced brake shoes in 30 bikes. You have just received a fax message from SPARK factory saying serious problem in the replaced shoes. They want all the customers to be located and to be advised not to use vehicle till fresh shoes are received from the factory, which will take 3 days. PowerPoint Presentation: IN-BASKET EXERCISE : POWER AUTO C – 06 11.45 AM A customer with faulty replaced brake shoes has come on receiving your phone call. You advise him to keep the vehjcle off the road for 3 days. He demands a compensation of Rs.300 per day as rickshaw charges. PowerPoint Presentation: IN-BASKET EXERCISE : POWER AUTO C – 07 12.00 NOON K. Rajesh tells you that Sane is very badly abused by an angry customer at service room which made him lose his temper and he slapped the customer. The customer has left after threatening to lodge a complaint at Police Station and publish the news in local newspaper. PowerPoint Presentation: IN-BASKET EXERCISE : POWER AUTO C – 08 12.30 PM You receive a phone call from the office of Mayor of the city. He tells that a motorcycle of the Mayor's son is given for servicing this morning. He needs the servicing to be done within an hour although if you go on first come first serve basic it will be ready by 5.00 pm. You know that the bike has been fitted with faulty brake shoes. However, there is no complaint about the braking. PowerPoint Presentation: IN-BASKET EXERCISE : POWER AUTO C – 09 12.55 PM You are busy talking to representatives of Bus-Body for finalising the deal of 5 three wheelers and 10 bikes as their corporate purchase. Priya in a very desperate mood bungs into your cabin and informs that 10 customers who got the brake shoe replaced, have not bought bikes from their dealership. Priya looks terribly upset and disturbed. PowerPoint Presentation: IN-BASKET EXERCISE : POWER AUTO C – 10 02.00 PM Receptionist tells you over phone that a press reporter rushing to your cabin to talk to you on a fatal accident which took place 2 hours before on MS Road. She also tells the vehicle number. You vaguely remember that the brake shoe on the vehicle was replaced by your officer yesterday. She has requested him to wait in reception. PowerPoint Presentation: IN-BASKET EXERCISE : POWER AUTO C – 11 02.30 PM Ganesh Patil tells you on phone from his house that he would not be able to attend office in second half. He must arrange urgently medical treatment to his wife who is suffering from High Blood Pressure. There is nobody at his home to take care of her. He may be required to hospitalise her. In that case he may not come to office for next three days or so. PowerPoint Presentation: IN-BASKET EXERCISE : POWER AUTO C – 12 03.00 PM A government official wants to see Ganesh Patil today itself. He informs over phone about his coming within half an hour. He wants to check the possibility to purchase 30 bikes in one go for his staff members. The loan is being arrayed by the government. They want to purchase similar model of any make. PowerPoint Presentation: IN-BASKET EXERCISE : POWER AUTO C – 13 03.15 PM PK Ganeshan sends a note mentioning that Ketaki has still not come to the Office after lunch. He checked up at her house but the phone is unattended. There is a big rush of customers. He is unable to handle. PowerPoint Presentation: IN-BASKET EXERCISE : POWER AUTO C – 14 04.00 PM Priya tells you that her assistant has audited physical stock of the spare parts and he found that there is reconciliation problem. Spares of Rs. 50,000 worth are not available in the stores. Hence, she wants to seal spare parts store immediately. She got the consent of Sanjay Singh for the same. PowerPoint Presentation: IN-BASKET EXERCISE : POWER AUTO C – 15 05.00 PM Sanjay Singh want a complete report of brake shoe episode with details of what has happened, what is the status now and what ore the future actions proposed. He wants to send the report to his uncle tomorrow morning by 9.30. He says brake shoe news has reached him. PowerPoint Presentation: IN-BASKET EXERCISE : POWER AUTO C – 16 05.15 PM Your wife telephones and reminds you of the doctor's appointment for her check up at 6:30 pm. PowerPoint Presentation: VISIT www.themmpatelway.in FOR MORE LEARNING MATERIAL COMMUNICATE YOUR FEEDBACK AND SUGGESTIONS TO M M PATEL 11, SURYAKIRAN APARTMENTS, UMAJI COLONY, BANSILANAGAR, AURANGABAD 431 005. PHONE: 0240-2354255; 98232 44099 MAIL : mmpatel_le@yahoo.com IN-BASKET EXERCISE POWER AUTO SHARPEN DECISION MAKING SKILLS “ the M M PATEL way ” THIS TOOL CAN BE USED BY TRAINERS FOR CONDUCTING ASSESSMENT CENTER FOR FURTHER GUIDANCE CONTACT US YOU MAY ALSO REFER THE PRESENTATION “DECISION MAKING FRAMES”

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