201-ASSESSMENT-CENTRE-CONCEPTS

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Information about 201-ASSESSMENT-CENTRE-CONCEPTS
Business-Finance

Published on March 17, 2014

Author: mmpatel_le

Source: authorstream.com

PowerPoint Presentation: UNDERSTAND ASSESSMENT CENTER CONCEPTS FOR SELF-ASSESSMENT AND DEVELOPMENT OF MANAGERIAL POTENTIAL AND PERFORMANCE M M PATEL 0240-2354255; 98232 44099 Mail: mmpatel_le @ yahoo.com Web: www.themmpatelway.in PowerPoint Presentation: Contents Objective Competency defined Managerial Competencies for Superior Performance Managerial Competencies Defined Behavioural Indicators Performance Assessment Scale Behaviour and Judgement Assessment Center and Assessor’s Roles Assessment Center Tools What We Provide PowerPoint Presentation: PART – 1 OBJECTIVE PowerPoint Presentation: Objective To increase awareness of : Managerial Competencies for Superior Performance Tools And Methods of Assessment of Managerial Competencies Use of Tools for Self-Assessment to create Self-Competency Map Methods of Self-Development Methods of Monitoring Self-Development PowerPoint Presentation: PART - 2 COMPETENCY DEFINED PowerPoint Presentation: Competency defined A competency can be defined as the ability to perform a particular task. Competencies include : Skill Knowledge Trait Motive Paradigm (Belief) Attitude towards Self, Others and Environment The competencies can also be divided into two categories: Job Specific Generic PowerPoint Presentation: PART – 3 MANAGERIAL COMPETENCIES FOR SUPERIOR PERFORMANCE PowerPoint Presentation: Managerial Competencies for Superior Performance The following competencies are generally assessed: Technical Knowledge Professional and managerial knowledge Analysis and Planning for Decision Making Written Communication Oral communication Leadership Team membership Learning attitude Achievement orientation Self - Management PowerPoint Presentation: Managerial Competencies for Superior Performance Each of the competencies are defined depending on the purpose / task for which the assessment is being carried out. Refer to the slides following. Note: Once they are broadly defined, they are converted and expressed in terms of behaviours or indicators. Positive behaviours / indicators affect the performance favourably. Negative behaviours / indicators affect the performance adversely. These behavious / indicators may be framed for each instrument (activity / exercise). The details are also given. PowerPoint Presentation: PART – 4 MANAGERIAL COMPETENCIES DEFINED PowerPoint Presentation: Managerial Competencies Defined 1. Technical Knowledge Ability to - Handle all technical issues related to the job; Handle all technical issues related to the profession; Update self with technical changes; Update self with related technical issues / topics. PowerPoint Presentation: Managerial Competencies Defined 2. Professional and managerial knowledge Ability to - Understand assessment of people and their performance; Understand current managerial and professional issues; Update self with current management processes/thoughts; Understand productive and efficient methods of working; Relate current issues with job or profession; Create system to plan, execute, monitor and control a job; Implement planning, executing, and monitoring methods. PowerPoint Presentation: Managerial Competencies Defined 3. Analysis and Planning for Decision Making Ability to - Break down a problem into its constituent parts logically; Understand the issues fully; Arrive at analytical as well as creative alternative solutions; Arrive at an overall effective solution with reference to the suppliers, inputs, processes, outputs, and customers. PowerPoint Presentation: Managerial Competencies Defined 4. Written Communication Ability to - Write clearly and completely; Write logically and sequentially; Write rationally; Write using correct language; Write to convey desired meaning and achieve the purpose. PowerPoint Presentation: Managerial Competencies Defined 5. Oral communication Ability to - Speak clearly and completely; Speak logically and sequentially; Speak rationally; Speak using correct language; Speak to convey desired meaning and achieve the purpose. PowerPoint Presentation: Managerial Competencies Defined 6. Leadership Ability to - Create a shared vision of excellence; Take responsibility and achieve targets in pre-defined terms; Build and lead his team towards world class performance; Take initiative for continuous improvements at work place; Set personal examples of excellence. PowerPoint Presentation: Managerial Competencies Defined 7. Team membership Ability to - Perform as per the organizational/team vision and goals; Contribute to the team process and output; Be part of team with effective inter-personal effectiveness; Put personal priorities above team objectives. PowerPoint Presentation: Managerial Competencies Defined 8. Learning attitude Ability to - (relevant in the organizational context) Decide future personal goals; Identify personal strengths and weaknesses; Take actions for self-development and monitor progress; Go out of the way for self-development; Seek feedback help for self-development. PowerPoint Presentation: Managerial Competencies Defined 9. Achievement orientation Ability to - Perform difficult and challenging tasks consistently; Think beyond to decide stretched goals; Take risks to learn and perform with sensitivity to present; Show perseverance in difficult times. PowerPoint Presentation: Managerial Competencies Defined 10. Self –Management Ability to - Set multi-aspect personal goals; Create self-direction; Be self-disciplined; Be self-motivated, committed and integrated; Balance physical, intellectual, personal, emotional, financial, family, professional, social, and spiritual life. PowerPoint Presentation: PART – 5 BEHAVIOURAL INDICATORS PowerPoint Presentation: Behavioural Indicators We have seen broad definitions of the competencies. These are converted and expressed in terms of behaviours or indicators to make the process of assessment systematic and objective. Positive behaviours / indicators affect the performance favourably. Negative behaviours / indicators affect the performance adversely. These behavious / indicators may be framed for each instrument (activity / exercise). PowerPoint Presentation: Behavioural Indicators : Analysis and Planning for decision making Positive indicators: Identified all sub-tasks or sub-issues Established linkages among various factors affecting the issue - specified or unspecified Saw the real issue and redefine problem Collected relevant data and information Established various alternatives possible considering suppliers, input, process, output and customers Evaluated alternatives objectively using data Set priorities based on well defined criteria Planned steps of implementation considering optimum utilization of resources Anticipated obstacles and probabilities of failure Planned for meeting such eventualities  Planned for short, medium, and long term effectiveness Identified problems which may crop up in future out of given situation PowerPoint Presentation: Indicators : Analysis and Planning for decision making Negative indicators: Jumped to conclusion without objective analysis. Gave solutions without in depth understanding of the underlying issues Showed lack of understanding by giving vague / confused solution Showed utter disregard to suppliers’ and customers’ need PowerPoint Presentation: Behavioural Indicators : Written Communication Positive indicators: Used effective words, phrases, and sentences – grammatically correct Used effective paragraphing to improve readability Made effective overall layout of the communication Used tables, charts, underlining, bold letters, etc. Used examples, quotes, explanations etc. Used enclosures for details – used levels (i.e. summary, details etc.) of total communication with proper referencing system  Introduced the topic/purpose in the beginning Explained the details sequentially and logically keeping the purpose in mind Concluded the communication stating the fulfillment of the purpose Generated interest in reader for taking desired action PowerPoint Presentation: Indicators : Written Communication Negative indicators: Created offending / defending situation by using improper words, sentences Did not consider the recipient of communication, i.e. their level of understanding, their situational mood, etc.  Included unnecessary / irrelevant contents making the communication unnecessarily lengthy PowerPoint Presentation: Behavioural Indicators : Oral Communication Positive indicators: Used effective words, phrases, and sentences - grammatically correct Made clear expression using effective tone and required pauses for listener’s understanding Demonstrated firmness with fairness Used proper body language indicating interest and involvement  Asked questions and replied to questions effectively showing self-confidence and understanding Supported others for making them at ease Demonstrated active listening by eye contacts, nodding, etc. Initiated the communication setting a positive climate of interest, involvement, and goal achievement Made logical and sequential communication Summarized communication at required intervals and at the end indicating fulfillment of the purpose Motivated listener to take desired action PowerPoint Presentation: Behavioural Indicators : Oral Communication Negative indicators: Withdrew from the process indicating lack of confidence or interest Talked aggressively putting others down PowerPoint Presentation: Behavioural Indicators : Leadership Positive indicators: Took charge for the functioning of the team by framing ground rules in consultation with the members Took charge and responsibility for the quantity and quality of output by optimum utilization of resources. Monitored team progress periodically Set a clear vision for the team and objectively convinced team for their commitment Showed grass root understanding of the workplace and implemented process improvements, both technical and managerial (overall control over the issue) Utilized available resources properly – demonstrated skill for reallocating the resources dynamically for situational effectiveness and optimizing productivity Educated team members for better process and higher output by sharing information and knowledge Continued ….. PowerPoint Presentation: Behavioural Indicators : Leadership Positive indicators: 8. Motivated and encouraged members for contributing to process as well as output 9. Took decisions objectively based on data and well defined decision making criteria 10. Resolved conflicts in the team objectively 11. Empowered members by making them develop their knowledge, skills, and attitude and assigning them higher responsibilities PowerPoint Presentation: Behavioural Indicators : Leadership Negative indicators: No control/direction or excessive control/direction Confused in providing leadership Achieved low quality and quantity of output PowerPoint Presentation: Behavioural Indicators : Team Membership Positive indicators: Understood team goals and showed clarity of purpose Helped the leader to set goals and ground rules Contributed to the team process by following rules of the team, encouraging other members, supporting leader when required etc. Contributed to the quality and quantity of team output by giving ideas, decision making criteria etc.  Remained involved and committed to the team process throughout  Listened actively to others and acknowledged ideas given by others – asked questions for clarification Gave clarification to others when asked for or required Resolved conflict objectively Helped and supported other members to contribute in the team process and output PowerPoint Presentation: Behavioural Indicators : Team Membership Negative indicators: Created offending / defending situation Used emotions and biases negatively creating conflict PowerPoint Presentation: Behavioural Indicators : Learning Attitude Positive indicators: Knows his strengths at workplace – uses his strengths for organizational effectiveness Knows his weaknesses at workplace – Knows how to overcome the effect of those weaknesses Takes actions to overcome those weaknesses in the medium and long term Knows requirement of his present job in term of Knowledge, 2. Skill, and 3. Attitude 5.  Knows requirement of his future job (may be 5 to 10 years from now) in term of Knowledge, 2. Skill, and 3. Attitude Has clear personal goals and action plan to achieve those goals with periodic monitoring mechanism Continued …… PowerPoint Presentation: Behavioural Indicators : Learning Attitude Positive indicators: 7.  Seeks feedback from others about his abilities, shortcomings, effectiveness and positive impact of behaviour etc. 8. Remains open to happenings around him 9. Takes efforts to keep himself updated 10. Creates opportunities of learning; even goes out of the way (in terms of resources and efforts) for learning PowerPoint Presentation: Behavioural Indicators : Learning Attitude Negative indicators: Shows no planning – allows things to happen Indifferent, casual, and insensitive to surrounding PowerPoint Presentation: Behavioural Indicators : Achievement Orientation Positive indicators: Recognized world class standard of achievement and knew his own level of performance Set stretched targets, framed action plans to improve performance with periodic objective monitoring Took ownership and responsibility of learning and putting learning to practice with focus on quantity and quality of output Learnt from the mistakes made by self and others Took work positively and foresaw difficulties and made specific plans for overcoming Broken his own records of achievement continuously Kept his focus on quantity as well as quality of output with single mindedness and commitment Accepted challenges boldly – took risks to achieve Questioned prevailing conditions with a view to improve Created opportunities for higher levels of achievement PowerPoint Presentation: Behavioural Indicators : Achievement Orientation Negative indicators: Blamed circumstances for failure or low performance Remained happy with low targets and performance PowerPoint Presentation: Behavioural Indicators : Self-Management Positive indicators: Set goals for all aspects of his life Has clarity of goals – in terms of time, quantity and quality Has understanding of roles with reference to goals of his life Has action plans for all roles of life Has systems to monitor results Has no expectations from other people and environment Has awareness of his emotional personality and makes situationally effective behaviour Does not avoid due risks and responsibilities – does not require external pulls and pushes to perform. Has integrity of Thought – Speech – Action. Has well defined values for life – Can confidently stand for the values – Remains committed in spite of all odds Changes his course when convinced based on values Does not fluctuates without reasons and rationale PowerPoint Presentation: Behavioural Indicators : Self-Management Negative indicators: Set one-sided plans Set plans which are not matching with life goals Set unrealistic plans PowerPoint Presentation: PART – 6 PERFORMANCE ASSESSMENT SCALE PowerPoint Presentation: Performance Assessment Scale The performance during an activity is measured using a scale. An indicative scale is given below: Neutral Dysfunctional Area of major development Area of moderate development Area of minor development Area of strength Area of mastery Each part is defined for uniform understanding. The definition would also help preparing and giving formal feedback. PowerPoint Presentation: Performance Assessment Scale 1 Neutral No apparent evidence No opportunity to prove or demonstrate No relevant action No participation Needs probing for assessment PowerPoint Presentation: Performance Assessment Scale Dysfunctional Multiple evidence of weaknesses Negative impact on output expected Ignorant and unskilled Unable to utilize knowledge and skill with positive results PowerPoint Presentation: Performance Assessment Scale Area of major development Few evidence of strengths with slightly lower evidences of weaknesses Insignificant positive output PowerPoint Presentation: Performance Assessment Scale 4 Area of moderate development Moderate evidence of strengths with lower evidence of weaknesses Average or moderate positive output PowerPoint Presentation: Performance Assessment Scale 5 Areas of minor development Multiple evidence of strengths with lower or no evidence of weaknesses Above average positive output Above average contribution in process Above average contribution in positive output General acceptance by others PowerPoint Presentation: Performance Assessment Scale 6 Area of strength Practically all evidences of strength displayed Significantly positive output Significant contribution in process Significant contribution in positive output Significant influence on others Natural acceptance and recognition by others PowerPoint Presentation: Performance Assessment Scale 7 Area of mastery Can be a role model – ultimate mastery Can teach / train / guide others Can relate theory with practice World class performance PowerPoint Presentation: PART – 7 BEHAVIOUR AND JUDGEMENT PowerPoint Presentation: Behavioural And Judgement The difference between behaviour and judgement is very important. For example : Behaviour : Pointing index finger during a discussion. Judgement : Aggression Behaviour : Leaning back in chair and not looking at the speaker during a discussion Judgement : Withdrawal / disinterest Note: Each Judgement should be supported by behaviour . This brings in objectivity to the process of assessment. PowerPoint Presentation: PART – 8 ASSESSMENT CENTER AND ASSESSOR’S ROLES PowerPoint Presentation: Assessment Centre Assessment Centre is a formal procedure for assessing pre-defined competencies of participants. The validated instruments are administered in a simulated atmosphere. Expert assessors observe and record behaviours of the participants during the exercises. They also observe and record the result / influence / impact of the behaviours . Generally one participant will be observed by a group of assessors during different exercises / activities. The inference by all the assessors will be discussed to arrive at the consensus. This will be done using the rating scale. This will be followed by verbal feedback to each participant to explain and make the participant understand the his / her assessment. The assessor will also establish accuracy of the assessment and acceptability by the participant. The verbal feedback shall be followed by a written one. PowerPoint Presentation: Assessment Centre As we discussed, a participant will be observed by a group of assessors during different exercises / activities. Each exercise or instrument is designed and administered to assess the defined competencies. Naturally, an exercise / competency matrix shall be prepared as shown: Competency Ex : 1 Ex : 2 Ex : 3 Ex : 4 Ex : 5 Ex : 6 Ex : 7 Analytical Skill * * Decision making * * Communication * Leadership * * Team working * * Self Confidence * * Presentation * * PowerPoint Presentation: Assessor’s Roles Assessor’s role is very crucial in this process and requires specific skills and maturity. The most important roles are: Observation Record Analyze Interpret and infer Come to an unbiased conclusion Question to probe Give verbal feedback Give written feedback PowerPoint Presentation: PART – 9 ASSESSMENT CENTER TOOLS PowerPoint Presentation: Assessment Centre Tools The following tools are generally used: Psychometric Test Group Discussion : Without A Leader Group Discussion : With Assigned Leadership Individual Activity Group Activity Business Case Study Role Play In-Basket Exercise Presentation In-Depth Behavioural Interview Verbal and Written Feedback PowerPoint Presentation: Psychometric Test The psychometric tests are administered to infer attitude, self-concept, beliefs, and ability to respond in particular situations. Sometimes, the tests might be used for personality mapping or inferring personality traits. The tests may be administered for assessing managerial beliefs and style, awareness etc. Note: For junior level Aptitude tests (both numeric and situational) may also be used. Assessment Centre Tools PowerPoint Presentation: 2. Group Discussion : Leaderless Here, all the participants are given a problem to be solved or case / topic to be discussed. However, nobody is assigned leadership role. Naturally, the leadership roles are available to everybody. Assessment Centre Tools PowerPoint Presentation: 3. Group Discussion : With Assigned Leadership Here, all the participants are given a problem to be solved or case / topic to be discussed. However, a participant is assigned leadership role. He is expected to perform as leader. Naturally, remaining participants need to perform as team members. Assessment Centre Tools PowerPoint Presentation: 4. Individual Activity Here, all members are given an activity to be completed individually. The skills like planning and execution are evaluated. Assessment Centre Tools PowerPoint Presentation: 5. Group Activity Here, all members are given an activity to be completed as a team. The skills like planning, coordinating, people handling etc. are evaluated. Assessment Centre Tools PowerPoint Presentation: 6. Business Case Study This method is most popular method. The participants are give a business situation. They are expected to analyze the situations and come out with the best possible solutions. The case studies are used to assess analytical skills. Assessment Centre Tools PowerPoint Presentation: 7. Role Play Here the participants are assigned different business situation roles to play. For an example role of a marketing executive handling a difficult customer. The other example could be a mob of five workmen threatening a manager to strike work. The situation handling skills are assessed. Assessment Centre Tools PowerPoint Presentation: 8. In-Basket Exercise A participant is put in a position of responsibility and will have a lot of issues in his in-basket (in form of notes, letters, messages, reports, requests etc.). The participant is expected to take decision in writing and shift the in-basket contents to out-basket. The participant might also be told to comment on the overall situation. In-Basket exercises are used to assess decision making skill, maturity in handling new and critical situations, spontaneity in decision making etc. Assessment Centre Tools PowerPoint Presentation: 9. Presentation The participants are required to prepare presentation on a given issue and make a presentation (with or without presentation aid) for a given duration. Assessment Centre Tools PowerPoint Presentation: 10. In-Depth Behavioural Interview These interviews are structured and highly probing. Before interview the participants might be told to answer certain questions in writing in a specific format. The question would be need specific. The interviewer will ask open questions to probe and allow the participant to speak. Assessment Centre Tools PowerPoint Presentation: 11. Verbal And Written Feedback At the end of the assessment centre process, verbal feedback shall be given to the participant. This feedback is meant to confirm that the result of the assessment is directionally right and also to get an agreement from the participant. The verbal feedback shall be followed by written feedback in formal report form. Both the feedbacks shall include areas of development of the participant supported by actions to improve. Assessment Centre Tools PowerPoint Presentation: PART – 10 WHAT WE PROVIDE PowerPoint Presentation: What we provide: Training to a group of about 10 executives who are interested in understanding the concept and using the same for self-assessment and development Consulting to organizations interested in implementing the concept Instruments along with guidance to HR department / assessors to enable them to conduct in-house program. A few instruments may be downloaded from our site free of cost. Instruments with the evaluation key : This is most important part of the assessment centre process. The key minimizes to a large extent the assessors’ subjectivity and biases. The key would also be handy for giving feedback. Train the assessors 6. Help to interested individuals PowerPoint Presentation: WISHING A PROFITABLE SELF-ASSESSMENT LEADING TO SELF-DEVELOPMENT M M PATEL 0240-2354255; 98232 44099 Mail: mmpatel_le @ yahoo.com Web: www.themmpatelway.in

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