15.45 Sophie Corlett, Mind 27 Feb

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Information about 15.45 Sophie Corlett, Mind 27 Feb
Health & Medicine

Published on March 11, 2014

Author: openforumevents

Source: slideshare.net

After the Francis Report Improving quality of care in mental health services Sophie Corlett External Relations Director, Mind mind.org.uk

Hard Truths ‘Whilst this poor care was in a hospital, poor care can occur anywhere across the health and social care system.’ Hard Truths – the Government’s response to the Mid Staffs Inquiry, 2014

‘Patient safety problems exist throughout the NHS as with every other health care system in the world’ A promise to learn – a commitment to act, Don Berwick’s report, 2013

‘An engrained culture of tolerance of poor standards’ • Premature mortality of people with severe mental health problems • Only 25% people receive any treatment • Absence of waiting time targets, choice and measures in mental health • Routine failure to provide NICE recommended treatments

‘Slowness of the board to inject the necessary funds’ • Funding formulas! • People can’t access services even in a crisis • Unstaffed or absent PoS suites • Waiting for AMHPs • Waiting for talking treatments • Waiting for discharge

‘A failure to put the patient first in everything that is done’ • 7,700 people ended up in police cells under s136 in 2012/13, including 41 young people • 350 children, one as young as 12, on adult wards in 2013/14 and others sent far from home • More than ¾ wards CQC visited in 2012/13 had blanket restrictions even for non-detained service users • High levels of restraint and seclusion

‘No culture of listening to patients’ • People turned away when they say they are approaching crisis • A quarter of care plans reviewed by CQC in 2012/13 showed no evidence of patient involvement, and almost a quarter no evidence of views being taken into account – no improvement on 2011/12 • Not feeling safe to complain

‘what’s the point of complaining? They don’t believe you and you know you’ll see them [staff] again the next day. It’s not worth it.’

‘We the undersigned make the following commitments…’ Hard Truths – the Government’s response to the Mid Staffs Inquiry, 2014

‘We will put patients first, not the interests of our organisations or the system’ • Funding structures – NHS England’s mandate should be evidenced in strategic and financial decisions • CCG commissioning should focus on patient need • Blanket restrictions

‘we will listen most carefully to those whose voices are weakest’ • Detained patients • Those who are effectively detained • Those who are restrained or face other restrictive practices

‘We will work together, collaborating on behalf of patients’ • Crisis Care Concordat – local declarations • Liaison services • People with multiple needs

‘We will seek out and act on feedback, both positive and negative’

Thank you Visit www.mind.org.uk s.corlett@mind.org.uk

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