Published on September 21, 2015
1. 11 Tips for reducing Service Desk Agent stress
2. 1 Recognise that stress could be an issue.
3. 2 Find the internal owner of the issue
4. 3 Look to existing employee measurements for evidence of stress
5. 4 Look for obvious & less obvious signs of stress
6. 5 Different people, handle stress differently.
7. 6 Conduct additional, anonymous service desk agent surveys
8. 7 Conduct formal exit interviews
9. 8 All issues are not people-related
10. 9 Do not assume that you know the root cause of employee issues
11. 10 Act on the survey
12. 11 Realise that this isn’t a one-time thing
13. 13 Read the entire article at Freshservice Blog blog.freshservice.com
14. www.freshservice.com Find out the 10 things you need to stop doing in your Service Desk
Service desk agents are subjected to constant stress and pressure. Managing and avoiding that kind of stress is key to increasing service desk productivity.
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