11 tips for reducing service desk agent stress

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Information about 11 tips for reducing service desk agent stress

Published on September 21, 2015

Author: freshservice

Source: slideshare.net

1. 11 Tips for reducing Service Desk Agent stress

2. 1 Recognise that stress could be an issue.

3. 2 Find the internal owner of the issue

4. 3 Look to existing employee measurements for evidence of stress

5. 4 Look for obvious & less obvious signs of stress

6. 5 Different people, handle stress differently.

7. 6 Conduct additional, anonymous service desk agent surveys

8. 7 Conduct formal exit interviews

9. 8 All issues are not people-related

10. 9 Do not assume that you know the root cause of employee issues

11. 10 Act on the survey

12. 11 Realise that this isn’t a one-time thing

13. 13 Read the entire article at Freshservice Blog blog.freshservice.com

14. www.freshservice.com Find out the 10 things you need to stop doing in your Service Desk

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